Cashier\'s error at the Vic - no reward for being honest?
 

I go to the poker room's cage at the Vic to buy £1,300 worth of chips. I ask for 11 oranges, 6 ponies and 10 nickels. Cashier stacks them for me, I pocket them and sit down at the £100 game, bringing £600 to the table.
When I stand up and count, I realize the cashier had given me £100 too much. I tell the cashier (not the same one) and ask them to check the tapes to be sure. It takes 10 mins then they tell me I'm right, I've been given £100 in excess and they'd like it back.
They only give me a half-assed 'thank you' - no comp of any sort, no food voucher, not even a free spin at a bloody slot machine.

Standard?

Re: Cashier\'s error at the Vic - no reward for being honest?
 

You want a reward for not stealing?

I'm not saying they couldn't have done more, and at the very least been earnest. But once you know they gave you too much, it's on you to return the cash. It's basically theft at that point.

If they returned an overpaid $100 to you, would you feel obligated to give them a reward?

Re: Cashier\'s error at the Vic - no reward for being honest?
 

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......and they'd like it back......


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The nerve of some people!!!! And no free spin, neither! They are not interested in your patronage, obv.

Re: Cashier\'s error at the Vic - no reward for being honest?
 

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You want a reward for not stealing?

If they returned an overpaid $100 to you, would you feel obligated to give them a reward?

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No, but I don't think that's the best analogy. If I lost a wallet full of cash and somebody returned it to me, I would definitely give them some money in appreciation of the gesture. I don't think this is unheard of.

Re: Cashier\'s error at the Vic - no reward for being honest?
 

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You want a reward for not stealing?

If they returned an overpaid $100 to you, would you feel obligated to give them a reward?

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No, but I don't think that's the best analogy. If I lost a wallet full of cash and somebody returned it to me, I would definitely give them some money in appreciation of the gesture. I don't think this is unheard of.

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The cashier didn't lose a wallet full of his own money, he lost the casino's money, he can't give you a reward out of it. Certainly you might have helped save the cashiers job, but think about how much a cashier makes? My guess is you'd think a couple of pounds is insulting. Do you think the cashier can really afford to reward you a couple hours pay so you are happy? What's wrong with a very sincere thank you?

Re: Cashier\'s error at the Vic - no reward for being honest?
 

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What's wrong with a very sincere thank you?

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The original cashier had gone home for the day, and I didn't expect anything from the new cashier either. I would have thought a token of appreciation from her boss (who checked the tapes) to be in order, however, given that everybody seems to unequivocally disagree, I'll rest my case.

Re: Cashier\'s error at the Vic - no reward for being honest?
 

A £10 meal comp would have been a nice gesture on the part of someone in management. But I haven't a clue how things like comps work in the Land of Oz. In Vegas I don't think a poker floor would have had any trouble providing that. But I've never been rewarded for correcting overpayments from any cashier, and if it happens you should view it as a nice surprise, not something you expect.

Re: Cashier\'s error at the Vic - no reward for being honest?
 

I'm with ya Paul. I think a very sincere thank you is at least in order. I wouldn't expect them to do much in the way of comps etc (but it would be nice!) however, someone coming out, saying thanks and shaking your hand for being an honest guy would go a long ways. I think that is the least anyone should do, casino, gas station clerk, anyone.

Re: Cashier\'s error at the Vic - no reward for being honest?
 

Was this last night? I was at the Vic as well and just wondering if you ever sat at 1/2 while waiting for the 100 game?

Re: Cashier\'s error at the Vic - no reward for being honest?
 

Honesty is the fear of getting caught.

Re: Cashier\'s error at the Vic - no reward for being honest?
 

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Was this last night? I was at the Vic as well and just wondering if you ever sat at 1/2 while waiting for the 100 game?

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No, managed to get a seat in the 100 straight away. Pretty lousy table as well, a few rocks and a few weak-tights with little money behind.

Re: Cashier\'s error at the Vic - no reward for being honest?
 

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I'm not saying they couldn't have done more, and at the very least been earnest.

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"earnest"?

Re: Cashier\'s error at the Vic - no reward for being honest?
 

i know when binions horseshoe overpaid me $40 at the cage one time, i made it to the door of the casino as quick as possible before they noticed the mistake.

Re: Cashier\'s error at the Vic - no reward for being honest?
 

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I'm not saying they couldn't have done more, and at the very least been earnest.

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"earnest"?

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It's "The Importance of Being Earnest."

Re: Cashier\'s error at the Vic - no reward for being honest?
 

Its a casino. They are supposed to check the chips not you. I am a normally honest person but I would never return an overpayment to a casino.

If somebody dropped a bill I would return it to them, but casino's are money hungry organizations that make money on peoples misery. Take advantage when possible.

Re: Cashier\'s error at the Vic - no reward for being honest?
 

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You want a reward for not stealing?

I'm not saying they couldn't have done more, and at the very least been earnest. But once you know they gave you too much, it's on you to return the cash. It's basically theft at that point.

If they returned an overpaid $100 to you, would you feel obligated to give them a reward?

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returning the extra chips was the right thing to do but this process did inconvenience him (10 minutes of waiting) for something that was entirely the casino's fault. it's not unreasonable to expect a little something in return. by being honest he saved their staff a lot of time and effort which might have been spent trying to track down the missing money later. that's not something that they should want to discourage. just comp the guy a cheeseburger and everyone's happy.

Re: Cashier\'s error at the Vic - no reward for being honest?
 

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You want a reward for not stealing?

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Typical moral high road response. He didn't "not steal". If you want to be taken seriously, you might want to start with a more accurate description of the situation.

Re: Cashier\'s error at the Vic - no reward for being honest?
 

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The cashier didn't lose a wallet full of his own money, he lost the casino's money, he can't give you a reward out of it. Certainly you might have helped save the cashiers job, but think about how much a cashier makes?

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Will you people get real? It's not going to come from the cashier's pocket. Obviously it should be a policy of the casino to take care of situations like this.

Here is what is actually going on. First the casino should hire staff that are competent and they can trust. Then, they know mistakes occasionally occur (but not that often, with competant staff.) Then make the staff empowered to either
a) handle mistakes on their own
b) not feel embarrassed to bring mistakes to managers' attention

This is a difficult environment to achieve, but it's what the best customer service companies do.

Now, the cashier should have either been empowered to "reward" the customer in some way to make him feel happy for his deed, or inform a manager, who should reward the customer for his deed. ("reward" can by something as simple as a sincere "thank you" from a manager - as another poster said, that would be the very least.)

This is simple business practice that improves the company's bottom line.

What happened in the actual even, of course, was that the cashier was either not empowered to do anything, or was simply embarrassed and had no intention of telling management anything about the incident for concern that it would affect her performance appraisal.

Re: Cashier\'s error at the Vic - no reward for being honest?
 

I can beat this one. Last night I was cashing out at the Vic and gave the cashier £2500 in chips. She miscounted it as £3500 and started making out the slip for the larger amount. I briefly considered letting her do it but decided(a) they would figure it out eventually; (b) when they did they might give me a hard time when I tried to withdraw and could even ban me. So I told her she had made a mistake. She said "thank you."

Re: Cashier\'s error at the Vic - no reward for being honest?
 

jeezy creezsy people...

Give it back. What goes around comes around.

Re: Cashier\'s error at the Vic - no reward for being honest?
 

They should have comped you something. Because it took them 10 minutes to get back to you its likely supervisors were involved reviewing tapes but it is possible a cashier was counting the register. And it sucks that the thank you was half assed.

I believe you helped out the cashier though. Most places I have worked where there was a register involved, people were accountable for significant deviations when their shift ends.

Re: Cashier\'s error at the Vic - no reward for being honest?
 

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You want a reward for not stealing?

I'm not saying they couldn't have done more, and at the very least been earnest. But once you know they gave you too much, it's on you to return the cash. It's basically theft at that point.

If they returned an overpaid $100 to you, would you feel obligated to give them a reward?

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returning the extra chips was the right thing to do but this process did inconvenience him (10 minutes of waiting) for something that was entirely the casino's fault. it's not unreasonable to expect a little something in return. by being honest he saved their staff a lot of time and effort which might have been spent trying to track down the missing money later. that's not something that they should want to discourage. just comp the guy a cheeseburger and everyone's happy.

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I don't disagree that a $10 comp would've been nice on the casino's part, but I do find it pretty distasteful and a sad commentary that people are like "I did the honest, moral thing, give me a monetary reward!" GMAFB.

Re: Cashier\'s error at the Vic - no reward for being honest?
 

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You want a reward for not stealing?

I'm not saying they couldn't have done more, and at the very least been earnest. But once you know they gave you too much, it's on you to return the cash. It's basically theft at that point.

If they returned an overpaid $100 to you, would you feel obligated to give them a reward?

[/ QUOTE ]

returning the extra chips was the right thing to do but this process did inconvenience him (10 minutes of waiting) for something that was entirely the casino's fault. it's not unreasonable to expect a little something in return. by being honest he saved their staff a lot of time and effort which might have been spent trying to track down the missing money later. that's not something that they should want to discourage. just comp the guy a cheeseburger and everyone's happy.

[/ QUOTE ]

I don't disagree that a $10 comp would've been nice on the casino's part, but I do find it pretty distasteful and a sad commentary that people are like "I did the honest, moral thing, give me a monetary reward!" GMAFB.

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True. If the cashier screws up and pays out an extra 1k GBP, and you give it back, you're not even getting 100 GPB as a reward for that. If you get a buffet comp, be happy, because the casino was probably well within its rights to have security take you to the backroom and take the money back.

Re: Cashier\'s error at the Vic - no reward for being honest?
 

I think giving the 100£ back is up to the individual since the subject is a casino where words like "ethic" and "moral" really find new boundaries.

As played, when you see no comp I would have actually stood up and ask management if this is the way they encourage regulars (you did not specify you kinda are) to behave honestly.

London is not Vegas and comps do not come for granted, at least they would know how to behave in the future when similar situations will arise again.

My 2 cents.

Re: Cashier\'s error at the Vic - no reward for being honest?
 

What do you want a medal? Just give the money back. It will give you good karma.

Re: Cashier\'s error at the Vic - no reward for being honest?
 

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What do you want a medal? Just give the money back. It will give you good karma.

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Karma is BS. Give the money back because it's right.

The casino should clearly reward this action if they offer comps at all. A $10 food comp doesn't cost them anywhere close to $10. All their overhead is covered. They're looking at just the material cost to cover the comp. If they can't pony up a club sandwich, stick 'em at every opportunity. Karma may be BS, but it can be a [censored] for them!

Re: Cashier\'s error at the Vic - no reward for being honest?
 

Dude the cashier has no power to give you a comp. they are pretty low on the totem pole. He was prolly just happy no one caught it earlier.

You got rewarded with a 100 extra dollars already and you gave it back. Your reward should be feeling good about yourself for giving the money back.

Re: Cashier\'s error at the Vic - no reward for being honest?
 

uh the obv win-win situation here is to keep the money.. duh?

Re: Cashier\'s error at the Vic - no reward for being honest?
 

Thanks everyone for your opinions. I think this thread has alredy expressed all it potential, so I'd like to make a couple of final comments before it dies away.

1) I didn't mean to question the right course of action on my side. I didn't ask "do I give it back or not". There are no doubts around which is the 'right' thing to do.

2) My question was mostly around whether under the same circumstances a comp would be standard practice in most casinos, or if it's unheard of, or if it's anywhere in between

3) That casino doesn't have a formal comp system, but I remember reading some ads where they were offering a free breakfast if you played slots before 1pm or something like that, so they would have had the latitude to do it if they wanted.

Re: Cashier\'s error at the Vic - no reward for being honest?
 

LOL just pretend that u didn't find out that u got too much money. problem solved!

Re: Cashier\'s error at the Vic - no reward for being honest?
 

so, I was at the Bellagio today and started up a new game. At the Bellagio, they bring a bunch of chips to the table when the game is forming, and you purchase your chips at the table, and then the floor takes the remaining chips and the cash back to the cage. Well, today the floor guy come back after this and says there was $100 extra in there. He says that since it was the result of two bills being stuck together, the cameras won't be able to track down who the extra bill belongs to, and to make a long story short, they end up giving me and another guy $50 each.

Fast forward an hour... a new dealer shows up and says "hey, I'm $100 short." Well, we all realize immediately that somehow $100 got removed from the tray and mixed in with the other chips earlier, so we call the floor guy back over, he asks us each to return the $50 that he gave us. We do, someone says he should give us a comp, he agrees, and he goes and gets us each a $15 food comp (at the Bellagio, $15 is enough to buy a hot dog and a cheesecake, as long as you just get water to drink).

It never even really occurred to me that I should get any sort of comp for this and I wouldn't have been at all upset with anything that happened here had I not received anything at all... but as soon as someone brought up a comp, it reminded me of this thread. I don't ever eat their overpriced food without a comp, and the food itself can't cost more than maybe $3-4 to them... and each time I go there I pay ~$100 in time collections. Seems like a decent investment for them to make me feel appreciated. *shrug*