Full Tilt Bonus Warning
 

Like many folks,I received a 300 dollar Bonus offer from FT which required no additional deposit. While I have been playing more on Stars for the FPP benefits (Platinum/Gold Star status), the 300 looked too good to pass up, so I signed up for the bonus.
While playing this past Saturday, I figured I would check my bonus status to see how far I had to go and discovered that no bonus was listed. I wrote to Full Tilt asking that they credit the bonus. They have refused claiming that I did not sign up,even though that was my express purpose in going back to the site. I have made several requests and keep getting boilerplate responses indicating that the bonus period has expired, perhaps because my request as to why the bonus was not reflected was one day after the period did expire even though I signed up inside bonus window. None of the responses indicate that they have read my actual request to apply the bonus for which I timely applied, they simply cut and paste boilerplate, even though I asked that my request be passed along to a supervisor.
It appears that customer service, and perhaps literacy in the English language, has been abandoned at FT, so be careful should you deal with them.

Re: Full Tilt Bonus Warning
 

You know that not everyone got the bonus right?

Re: Full Tilt Bonus Warning
 

lol you have to do the Requst... step as listed in the email

fish

Re: Full Tilt Bonus Warning
 

As even a cursory reading of my post would reveal, I was offered the 300 bonus via e-mail and did sign up for it. When I went to check it later, I saw that FT had failed to credit the bonus, which they offered and I signed up for, and asked for the mistake to be corrected.
Perhaps you should actually read a post before responding.

Re: Full Tilt Bonus Warning
 

Obviously you should have checked to make sure you got it after you claimed it. Mine was instant.

Re: Full Tilt Bonus Warning
 

How is this a warning? Sounds more like a bad beat...

Yes it sucks that support never responds directly to all facts presented in emails to them. Can't argue with you there.

I think everyone here checked their bonus account immediately after requesting the bonus and saw it there.

Re: Full Tilt Bonus Warning
 

BTW your original post makes it sound like you failed to claim it in the software.

Re: Full Tilt Bonus Warning
 

How long did you play before you decided to check your bonus status? You should have done that before you even started playing to see if it was there in the first place.

Re: Full Tilt Bonus Warning
 

jk makes a good point... sounds likely that OP hit "Check my bonus offer" in the menu, then didn't hit the little request button that popped up with it.

Re: Full Tilt Bonus Warning
 

LOL@OP

Re: Full Tilt Bonus Warning
 

[ QUOTE ]
Obviously you should have checked to make sure you got it after you claimed it. Mine was instant.

[/ QUOTE ]

I'd have to agree

I highly doubt you signed up, and now that you missed out (maybe waited too long?) you're trying to have tilt give it to you anyways.

Re: Full Tilt Bonus Warning
 

Yes, I did hit the button that popped up.
I have solved the problem by cashing out, not because I expect this to have a noticeable effect on FT, but because I refuse to patronize any business which treats its customers so shabbily.
To those who wish to blame me, I only hope you get to experience the joy of dealing with "customer support" at FT

Re: Full Tilt Bonus Warning
 

[ QUOTE ]
Yes, I did hit the button that popped up.
I have solved the problem by cashing out, not because I expect this to have a noticeable effect on FT, but because I refuse to patronize any business which treats its customers so shabbily.
To those who wish to blame me, I only hope you get to experience the joy of dealing with "customer support" at FT

[/ QUOTE ]
So, the bottom line is your a dope and it's someone else's fault. Sounds typical.

Re: Full Tilt Bonus Warning
 

No, I am not a dope. If I continued to do business with a company which did not fulfill its obligations to its customers, then I would be a dope. I have repeatedly asked FT to support the position that I failed to request the bonus in a timely fashion. FT has repeatedly failed to do so. Of course, if you believe that FT has never had a software failure, you believe them and disbelieve me.
Stars would do the right thing. FT prefers to screw the (now former) customer. I have no interest other than to warn others as I already have made a full cashout and will no longer do business with FT, other than using the FTP points to buy some books and luggage.
Trust them at your own risk.

Re: Full Tilt Bonus Warning
 

I got bonus immediately after PRESSING THE BUTTON.
I will continue to do business with a company that only requires me to PRESS A BUTTON for a bonus offer.
Is this classic conditioning or what? Press a button,
get bonus, don't press button, don't get bonus.

BTW, my Bonus button didn't 'popup'. I selected check bonus offers and the button was on the page that showed the offer.

Re: Full Tilt Bonus Warning
 

I completed the same actions. the software failed me, and I did not get the bonus. FT decided it was worth losing a customer because morons would not worry that a customer service issue could effect them. You prove them right; while I cost them business. Again, I hope that you need customer service at some point and have to get it from FT.
Good luck.

Re: Full Tilt Bonus Warning
 

It looks like the OP received a special bonus offer from Full Tilt Poker, and then did not complete the required steps to opt in. In order to start earning this bonus, players had to opt in by logging into the FTP game client software, clicking on the “Requests” item in the taskbar and then selecting the “Check my bonus offer…” item.

Some of the players received a variation of the special bonus which required a redeposit in order to activate it. If you received this sort of offer, you had to take the additional step of making a deposit after opting in to the bonus.

All players had to complete these steps before 12:00:01 AM ET on March 24th, as this was when the bonus expired. I'm sorry the OP feels he was disadvantaged by not being able to participate in this offered bonus, and while I hate to lose a player over something like this, I think it was clear how to opt in and start earning the required points.

Some players who were using the Resizable Table BETA version of the Full Tilt Poker software had difficulty opting in to their special bonus offer via the Beta version.

Unfortunately, the beta version is not guaranteed to be bug free, as it is a beta (test) version. When you use a beta version you accept the risks inherent in using a software version that is not 100% tested or guaranteed. Our full disclaimer for the beta version of the Full Tilt Poker Software can be found here: http://www.fulltiltpoker.com/beta/

And just a quick note that resizable tables are now available in the normal client as of the Tuesday morning software update.

Sean

Re: Full Tilt Bonus Warning
 

[ QUOTE ]
I completed the same actions. the software failed me, and I did not get the bonus. FT decided it was worth losing a customer because morons would not worry that a customer service issue could effect them. You prove them right; while I cost them business. Again, I hope that you need customer service at some point and have to get it from FT.
Good luck.

[/ QUOTE ]

you didnt do the simplest due diligence to make sure you got the bonus. Don't blame FTP.

Re: Full Tilt Bonus Warning
 

For what its worth I thought I signed up for a bonus on stars initially but I too messed up. When I emailed them they graciously told me I screwed up but that they credited me with the bonus anyways...

I <3 Stars.....

Re: Full Tilt Bonus Warning
 

How do you screw up a stars bonus? All you do is deposit and the rest is taken care of.

Re: Full Tilt Bonus Warning
 

Beats me lol they said I didn't do it right and proceeded to credit me $50 thats all i know!

Re: Full Tilt Bonus Warning
 

I was out of town for a few days and didn't check my email. When I got home I saw I had missed my window on the free bonus offer [img]/images/graemlins/mad.gif[/img] I haven't deposited money in my Full Tilt since Neteller went down and just recently my account went busto... I would have loved to have any real money on the site to play with...

booo your 7 day bonus window