Alright, what is going on with Neteller?
 

At 11 am this morning I cancelled a $500 EFT that was listed as pending. I told the lady that I wanted to make a peer-to-peer transfer and she said that is totally okay and that is the smart thing to do.

Well, I logged back in at 3 p.m. and it says my account has been closed. I call them up and they tell me that my account is closed and they are sending me a check for the remaining funds in my account. I let them know that I made no other request to withdrawal my money, I just wanted my pending EFT transfer cancelled and that was it.

After being put on hold, the lady came back and said that my account has been closed and the only way for me to get the money returned to me is via check. The lady said my account was closed because I was on a forum requesting ways to withdrawal.

Can someone please tell me WTF is going on?

Re: Alright, what is going on with Neteller?
 

I guess I am the only one getting railroaded by neteller?

Re: Alright, what is going on with Neteller?
 

Why don't you want to get a check?

Re: Alright, what is going on with Neteller?
 

They would have no way of knowing you were on a forum. You are full of [censored]. Hence the lack of responses

Re: Alright, what is going on with Neteller?
 

honestly, neteller sending me a check for my balance and closing my account is my dream right now. the p2p thing is a workaround because they're not willing to do that.

Re: Alright, what is going on with Neteller?
 

The point is I never had the option. They closed my account and said that I could not do a peer-to-peer because I was on a forum posting about doing a peer-to-peer.

I am just confused as to what is going on.

Re: Alright, what is going on with Neteller?
 

I swear to God that is what they told me.

What the hell would I have to gain by lying about this?

Re: Alright, what is going on with Neteller?
 

[ QUOTE ]
I swear to God that is what they told me.

What the hell would I have to gain by lying about this?

[/ QUOTE ]

How would they know you were on a forum?
1 - Did you post your acct number?
2 - Did you post your real name?

Come on man get real

Re: Alright, what is going on with Neteller?
 

I posted neither one of those things.

If you want I can give you my account # and you can call them up yourself and they will say the exact same thing.

My account was closed because I was on a forum discussing ways to get my money out.

Re: Alright, what is going on with Neteller?
 

[ QUOTE ]
I posted neither one of those things.

If you want I can give you my account # and you can call them up yourself and they will say the exact same thing.

My account was closed because I was on a forum discussing ways to get my money out.

[/ QUOTE ]

hmm ... and how do you think they knew it was you. Any ideas? [img]/images/graemlins/confused.gif[/img] [img]/images/graemlins/confused.gif[/img]

Re: Alright, what is going on with Neteller?
 

I have no idea, that is what I'm on here trying to figure out.

I really do not see what I have to gain by coming on here and making this up.

Re: Alright, what is going on with Neteller?
 

I'm not saying you're lying, I'm saying you're a thousand times better off with this result than keeping your account and making a p2p transfer. But your tone makes it sound like you're pissed about it - why aren't you in relief mode big time about this?

Re: Alright, what is going on with Neteller?
 

Won't it take 6-8 weeks to get my check, though?

I would rather pay the extra $50 p2p transfer fee in order for me to get the money in my Stars account in a matter of seconds.

Re: Alright, what is going on with Neteller?
 

I just called.. they aren't sending u a check now, cuz u were on a forum bitching about it

Re: Alright, what is going on with Neteller?
 

[ QUOTE ]
I just called.. they aren't sending u a check now, cuz u were on a forum bitching about it

[/ QUOTE ]

LMFAO!

Re: Alright, what is going on with Neteller?
 

As soon as I recieve my return e-mail from the Neteller investigations department I will post it here.

Of course, I am sure I will get accused of making that up as well.

I have talked to 4 different NT CS agents and they have all said the same thing. The last guy I talked to didn't even know what a forum was.

Re: Alright, what is going on with Neteller?
 

Did you speak with Brittany?

Re: Alright, what is going on with Neteller?
 

Give the guy a break, as hard as this story is to believe, he would be going through an awful lot of b.s. to keep this "lie" going.

Re: Alright, what is going on with Neteller?
 

This is the first e-mail the investigations dept. sent me. It doesn't say too much, though.

Dear Mr. Derrick XXXXX,

I believe you already spoke with the Customer Service agent and were advised why your NETeller account was closed. Please be aware NETeller doesn't allow US clients to transfer funds to and from gambling merchants.

We notified our refund department and cheque with your balance will be sent to you.

Regards,

Eugene

Investigations agent (460)
NETELLER
Toll Free: 888.258.5859
Local: 403.233.9466
Toll Free Fax: 888.678.2128
Local Fax: 403.769.3435
Investigations@neteller.com
www.NETeller.com


I sent them another e-mail asking the exact reason my account was closed so hopefully they will get back with me soon.

Re: Alright, what is going on with Neteller?
 

I didn't want to start a new thread, but I just got off the phone with neteller. Called on Jan. 19th to ask the best way to withdraw ~1500, and was told to order an ATM card. I was told there would be around a 10 day wait (fine by me). Now I hear theyre suspending ATM withdrawals. So I call back today , and they tell me this is only temporary, but the avg mail time has been bumped to 21 days. I asked if the best chance of me getting paid the fastest was via check or ATM, and he said ATM or EFT will probably be the first method to resume processing.

So my question is...wait it out for one of these to come through or p2p transfer (I'd much rather have the cash than money on a site). Any input would be appreciated, as you guys are much more in the know than myself.

PS...it looks like the best way to get paid is to break the Neteller T+C, get your account closed, and have a check sent.

Re: Alright, what is going on with Neteller?
 

[ QUOTE ]
I just called.. they aren't sending u a check now, cuz u were on a forum bitching about it

[/ QUOTE ]
ROFLMAO!

Re: Alright, what is going on with Neteller?
 

[ QUOTE ]
I just called.. they aren't sending u a check now, cuz u were on a forum bitching about it

[/ QUOTE ]

POTY

Re: Alright, what is going on with Neteller?
 

You gave out your email requesting help in getting money out of NT here: OP's post at 11:30 AM EST on this forum
And you wonder how they knew?

Re: Alright, what is going on with Neteller?
 

I didn't even realize I did that, Tom.

Thanks for pointing that out.

Re: Alright, what is going on with Neteller?
 

So are they mining posts here and flagging/closing accounts with those e-mails, regardless of whether they've participated in a P2P or not? That seems wrong.

Re: Alright, what is going on with Neteller?
 

Good find tom, that has to be the reason.

Re: Alright, what is going on with Neteller?
 

Here is the last e-mail I got from the NT investigations dept.

Dear Mr. Derrick XXXXX,

Your account was closed because you tried to secure services of non US clients to move your funds to a gambling merchant. Unfortunately we cannot allow US clients to transfer funds to and from gambling merchants.

A cheque to clear your balance will be issued to you as soon as possible.

Regards,

Eugene

Investigations agent (460)
NETELLER
Toll Free: 888.258.5859
Local: 403.233.9466
Toll Free Fax: 888.678.2128
Local Fax: 403.769.3435
Investigations@neteller.com
www.NETeller.com

Re: Alright, what is going on with Neteller?
 

[ QUOTE ]

A cheque to clear your balance will be issued to you as soon as possible.



[/ QUOTE ]

ugh, sorry man.

Re: Alright, what is going on with Neteller?
 

EFTs canceled, account closed, and a check in the mail?

Sounds like a dream come true.

Re: Alright, what is going on with Neteller?
 

[ QUOTE ]
Here is the last e-mail I got from the NT investigations dept.

Dear Mr. Derrick XXXXX,

Your account was closed because you tried to secure services of non US clients to move your funds to a gambling merchant. Unfortunately we cannot allow US clients to transfer funds to and from gambling merchants.

A cheque to clear your balance will be issued to you as soon as possible.

Regards,

Eugene

Investigations agent (460)
NETELLER
Toll Free: 888.258.5859
Local: 403.233.9466
Toll Free Fax: 888.678.2128
Local Fax: 403.769.3435
Investigations@neteller.com
www.NETeller.com

[/ QUOTE ]


Wow Neteller agents... You think they were guns? They are watching... Hilarious...........

I wonder if the dress like MIB!!!!!!

Re: Alright, what is going on with Neteller?
 

[ QUOTE ]
[ QUOTE ]
Here is the last e-mail I got from the NT investigations dept.

Dear Mr. Derrick XXXXX,

Your account was closed because you tried to secure services of non US clients to move your funds to a gambling merchant. Unfortunately we cannot allow US clients to transfer funds to and from gambling merchants.

A cheque to clear your balance will be issued to you as soon as possible.

Regards,

Eugene

Investigations agent (460)
NETELLER
Toll Free: 888.258.5859
Local: 403.233.9466
Toll Free Fax: 888.678.2128
Local Fax: 403.769.3435
Investigations@neteller.com
www.NETeller.com

[/ QUOTE ]


Wow Neteller agents... You think they were guns? They are watching... Hilarious...........

I wonder if the dress like MIB!!!!!!

[/ QUOTE ]

I thought Neteller was telling people that this was OK (including the part about transferring to a poker site)?

Re: Alright, what is going on with Neteller?
 

[ QUOTE ]
Here is the last e-mail I got from the NT investigations dept.

Dear Mr. Derrick XXXXX,

Your account was closed because you tried to secure services of non US clients to move your funds to a gambling merchant. Unfortunately we cannot allow US clients to transfer funds to and from gambling merchants.

A cheque to clear your balance will be issued to you as soon as possible.

Regards,

Eugene

Investigations agent (460)
NETELLER
Toll Free: 888.258.5859
Local: 403.233.9466
Toll Free Fax: 888.678.2128
Local Fax: 403.769.3435
Investigations@neteller.com
www.NETeller.com

[/ QUOTE ]

this is pure and utter BS from Neteller.

yes, Neteller minimum wage guy with nothing better to do than trawl poker forums, im talking to YOU [img]/images/graemlins/mad.gif[/img]

Re: Alright, what is going on with Neteller?
 

[ QUOTE ]
EFTs canceled, account closed, and a check in the mail?

Sounds like a dream come true.

[/ QUOTE ]

seriously.

Re: Alright, what is going on with Neteller?
 

[ QUOTE ]
[ QUOTE ]
[ QUOTE ]
Here is the last e-mail I got from the NT investigations dept.

Dear Mr. Derrick XXXXX,

Your account was closed because you tried to secure services of non US clients to move your funds to a gambling merchant. Unfortunately we cannot allow US clients to transfer funds to and from gambling merchants.

A cheque to clear your balance will be issued to you as soon as possible.

Regards,

Eugene

Investigations agent (460)
NETELLER
Toll Free: 888.258.5859
Local: 403.233.9466
Toll Free Fax: 888.678.2128
Local Fax: 403.769.3435
Investigations@neteller.com
www.NETeller.com

[/ QUOTE ]


Wow Neteller agents... You think they were guns? They are watching... Hilarious...........

I wonder if the dress like MIB!!!!!!

[/ QUOTE ]

I thought Neteller was telling people that this was OK (including the part about transferring to a poker site)?

[/ QUOTE ]

They were. Neteller's actions over the past couple of days have been reprehensible. If they are actually monitoring this forum, looking to pick off accounts, why don't they just make a post making it 100% clear that P2P transfers are not acceptable instead of making us ask incompetent CS reps who can't decide what the answer is.

Re: Alright, what is going on with Neteller?
 

Wow. If this is true, i am sorry for my previous comments. But that is scary as hell

Re: Alright, what is going on with Neteller?
 

It's cool, Mets. It does sound weird, but this really did happen.

I guess I am still confused on why I should be happy about this.

It is going to take forever for me to get that check.

Re: Alright, what is going on with Neteller?
 

[ QUOTE ]
It's cool, Mets. It does sound weird, but this really did happen.

I guess I am still confused on why I should be happy about this.

It is going to take forever for me to get that check.

[/ QUOTE ]

You are correct. I assume that:

check as soon as possible = get back in line with everyone else.

Yikes!

Re: Alright, what is going on with Neteller?
 

This is terrible. Pretty obvious they are going to stiff. More worried about what goes on here than trying to get everyone paid. They are actively trying not to pay everyone. They should encourage everyone to do what they can to get out, instead of this.

To add insult to injury, they claim they are going to send you a check.

Re: Alright, what is going on with Neteller?
 

I just tried to log into Neteller and my account is closed as well. Only did 1 p2p too and they even suggested this was ok at the time. Glad I'm completely done with them. Hopefully my receiver got out OK.

Re: Alright, what is going on with Neteller?
 

[ QUOTE ]
This is terrible. Pretty obvious they are going to stiff. More worried about what goes on here than trying to get everyone paid. They are actively trying not to pay everyone. They should encourage everyone to do what they can to get out, instead of this.

To add insult to injury, they claim they are going to send you a check.

[/ QUOTE ]

this is moronic. the chances they will pay is still in the 90's.