Full TIlt account frozen, stolen from genuine player.
 

Heres the story guys. I started fulltilt poker on Jun 30 20:03 with 400 dollars. Played 1/2 9mans, up and up, to 2/4 and did well. I went up to I would like to say 7k range. I cashed out like 5, and kept playing, tried 5/10 and did okay, not great. Anyways, I took my money off, as my life schedule got much more hectic and came back to FTP in October. I dropped 600 on deposit in the same account (and have no others) and ran it up to 13k in a month. I play mostly cash games, and started out in 2/4 and 3/6 heads up. I had my downswings don't get me wrong, but I am a good player, and am feeling odd about having to defend myself for winning. I then withdrew 5k on Nov 24th. I wanted some free cash as I was running a little short in my bank account. It cleared and I continued to play. Then the nightmare started. Nov. 24th i signed up for RAKETHERAKE. I wanted to get some rakeback on the 2.7k i gifted them in rake for the 3weeks of november. Next time I try to log in, was the qualifier for IRON MAN Aussie freeroll, that they give to "appreciated players" ha, what a joke. My password doesn't work. I try frantically to get new passwords, to get into the tournament. I give up when I'm blinded away, and hear back from support:
25 Nov 2006, 06:12:11 PM
Hello Alan,

Thank you for your email.

At this time, your account has been temporarily suspended as we are
currently conducting a routine audit. Rest assured, your funds are safe
and secure in your Full Tilt Poker account.

We appreciate your patience and cooperation, and apologize for this
inconvenience.

We will contact you soon with more information regarding the status of
your account.

Regards,

Russell
Full Tilt Poker Support

----------------------------------------------------------------------
Please remember that no one will ever ask you for your
password or account information, not even support. Please
use good common sense and keep your password a secret.

Learn, Chat, and Play with the Pros.
100% Initial Deposit Bonus - www.fulltiltpoker.com

----------------------------------------------------------------------


Original Message Follows:
------------------------
i cant get on,w hen i type the password to reset it wont let me set a
new
one saying my ID is wrong, then the 2nd time entered says "internal
error
try again later" as im blinding away for the aussie.

please help asap
alan

batmanalan

__________________________________________________ ____
From: Full Tilt Poker Support <support@fulltiltpoker.com> [Trust] [Block]
To: Alan Stewart Keating <keatin22@msu.edu>
Date: 27 Nov 2006, 06:35:10 PM
Subject: Re: Internal audit (KMM672019I18073L0KM)

---------------------------------------------------------------------------- ----

Hello Alan,

Thank you for taking the time to email us again.

I would simply like to apologize, once again, for the inconvenience that
this situation has caused you. Rest assured that your balance of
$8823.78 is safe and secure in your player account until a full
resolution has been reached regarding your account investigation.

Please understand that account audits such as these may take a bit
longer than expected depending on the amount of information that is
required to gather. Of course, with any account audits, it is crucial
for the audit department to compile all the information that is
necessary to make an informed and fair decision. Because the audit
department is separate from us, we will not be able to provide you with
a full timeframe or any details as to the progress of your account
situation.

We can only ask that you please be patient and we certainly hope to
provide you with a more definite answer shortly.

Once again, we thank you for your continued patronage and loyalty you
have given to our site.

Regards,

Shenyan
Full Tilt Poker Support

----------------------------------------------------------------------
Please remember that no one will ever ask you for your
password or account information, not even support. Please
use good common sense and keep your password a secret.

Learn, Chat, and Play with the Pros.
100% Initial Deposit Bonus - www.fulltiltpoker.com

----------------------------------------------------------------------


Original Message Follows:
------------------------
Full Tilt Poker Support writes:

Hello Alan,
Thank you for your email, and we appreciate your patience in this matter.

Unfortunately, the audit is still on-going. We cannot give you an estimate as to when it will conclude. Neither can we divulge to you


the
details of said activity. We advise patience. When the time comes, we will contact you again to inform you of the auditors's findings.
Thank you for your cooperation, and if there's anything else we can


help
you with, please let us know.
Regards,

LarryN
Full Tilt Poker Support




Whats the status? when can i get back on my account?


__________________________________________________ ______

THEN THEY STOPPED RESPONDING

__________________________________________________ ______

From: Full Tilt Poker Support <support@fulltiltpoker.com> [Trust] [Block]
To: Alan Stewart Keating <keatin22@msu.edu>
Date: 28 Nov 2006, 01:38:09 PM
Subject: Full Tilt Poker - Account (KMM676115I18073L0KM)

---------------------------------------------------------------------------- ----

Hello Alan,

Thank you for taking the time to email us again.

I would simply like to apologize, once again, for the inconvenience that
this situation has caused you. Rest assured that your balance of
$8823.78 is safe and secure in your player account until a full
resolution has been reached regarding your account investigation.

We can only ask that you please be patient and we certainly hope to
provide you with a more definite answer shortly.

Once again, we thank you for your continued patronage and loyalty you
have given to our site.

Regards,

Keith
Full Tilt Poker Support

----------------------------------------------------------------------
Please remember that no one will ever ask you for your
password or account information, not even support. Please
use good common sense and keep your password a secret.

Learn, Chat, and Play with the Pros.
100% Initial Deposit Bonus - www.fulltiltpoker.com

----------------------------------------------------------------------


Original Message Follows:
------------------------
are you guys ignoring me? whats going on w/ my account?


__________________________________________________ ________

I MAY BE SOUNDING LIKE A PEST, BUT YOUR KEEPING 8.7K OF MY MONEY PUS OVER 700 DOLALRS IN RAKEBACK.

From: Full Tilt Poker Support <support@fulltiltpoker.com> [Trust] [Block]
To: Alan Stewart Keating <keatin22@msu.edu>
Date: 29 Nov 2006, 02:29:42 AM
Subject: Full Tilt Poker - Reply - Account Information (KMM680941I18073L0KM)

---------------------------------------------------------------------------- ----

Hello Alan,

Thank you for your email.

Again, we apologize for the time it takes to conduct these audits and
the inconvenience this situation has caused you. We do realize your
urgency to have this matter resolved quickly, however, sending multiple
emails regarding the same issue will not result in a quicker response.
We kindly ask you to refrain from doing so as it is an unproductive use
of both our time.

If you have any new information which may assist us in expediting the
research of your case feel free to let us know.

Rest assured that we are researching the issue and will contact you as
soon as our investigations are complete.

Regards,

Jeremy E
Full Tilt Poker Support

----------------------------------------------------------------------
Please remember that no one will ever ask you for your
password or account information, not even support. Please
use good common sense and keep your password a secret.

Learn, Chat, and Play with the Pros.
100% Initial Deposit Bonus - www.fulltiltpoker.com

----------------------------------------------------------------------


Original Message Follows:
------------------------

I havn't been able to get on my account still, is this auditing over
with?
When can i get on with my play?

alan keating



__________________________________________________ ________

AND THEY'RE TELLING ME TO STOP EMAILING THEM? SUCH BAD BUSINESS.

__________________________________________________ _______
Hello Alan,

Thanks for your e-mail to Full Tilt Poker.

I understand your frustration with regard to this matter and understand
that you have been a long time customer.

We apologize as this is taking awhile. Please understand that a routine
audit may take anywhere from several business days to quite awhile
longer. We are greatly appreciative of your patience with this matter
and, rest assured; as soon as we have our audit completed we will let
you know.

Unfortunately, in the meantime, the account will remain closed with all
of your balances intact. Please note that you will neither be able to
deposit, nor withdraw funds while this audit is taking place. In the
meantime, we ask that you kindly refrain from sending any further
e-mails on this topic, as rest assured, we will contact you immediately
when the audit is complete.

Again, we thank you for your patience and cooperation with this matter.

Regards,

Jason K
Full Tilt Poker Support

----------------------------------------------------------------------
Please remember that no one will ever ask you for your
password or account information, not even support. Please
use good common sense and keep your password a secret.

Learn, Chat, and Play with the Pros.
100% Initial Deposit Bonus - www.fulltiltpoker.com

----------------------------------------------------------------------


Original Message Follows:
------------------------


Hello Alan,
Thank you for your email.

Again, we apologize for the time it takes to conduct these audits and the inconvenience this situation has caused you. We do realize your urgency to have this matter resolved quickly, however, sending


multiple
emails regarding the same issue will not result in a quicker response.


We kindly ask you to refrain from doing so as it is an unproductive

use
of both our time.
If you have any new information which may assist us in expediting the research of your case feel free to let us know.

Rest assured that we are researching the issue and will contact you as



soon as our investigations are complete.
Regards,

Jeremy E
Full Tilt Poker Support

----------------------------------------------------------------------
Please remember that no one will ever ask you for your password or account information, not even support. Please
use good common sense and keep your password a secret.

Learn, Chat, and Play with the Pros.
100% Initial Deposit Bonus - www.fulltiltpoker.com

----------------------------------------------------------------------







I don't understand why I'm being treated this way. I have shown a lot
of
loyalty to this site to the tune of 2.7 thousand dollars this month, and
my
money is being held without more explanation than to wait. Don't get
me
wrong, I have had great experiences with the site but it has already
been a
week now and would like to get back to being a customer again. I just
need
to know what's going on here.

Alan Keating


__________________________________________________ _________
more BS
__________________________________________________ _________

From: Full Tilt Poker Support <support@fulltiltpoker.com> [Trust] [Block]
To: Alan Stewart Keating <keatin22@msu.edu>
Date: 06 Dec 2006, 11:59:29 PM
Subject: Re: serious problem. (KMM726457I18073L0KM)

---------------------------------------------------------------------------- ----

Hello Alan,

I appreciate your continued patience during this routine audit.

Unfortunately, we are unable to provide an accurate timeline for how
these audits progress, and therefore we will not offer any sort of
definitive completion time. I understand that this can be frustrating,
but it alleviates the problem of providing incorrect information. Once
we receive word from the person performing the audit of any updates, we
pass this information on to the player straight away.

Again, I apologize immensely for the seemingly vague responses to your
inquiries, but they are necessary to ensure the security and integrity
of the investigation.

I hope that you understand that we only take these steps to ensure the
safety of all the players on our site.

If there is anything we can do to help, don't hesitate to get back to
us.

Regards,

Loreen
Full Tilt Poker Support

----------------------------------------------------------------------
Please remember that no one will ever ask you for your
password or account information, not even support. Please
use good common sense and keep your password a secret.

Learn, Chat, and Play with the Pros.
100% Initial Deposit Bonus - www.fulltiltpoker.com

----------------------------------------------------------------------


Original Message Follows:
------------------------

I have a serious problem with the way I'm being greated, again i give
you
2,700 dollars in rake in the last month and you freeze my account? I'm

getting generic questions asking me to stop emailing about my almost
9,000
dollars that your holding? How would you feel if someone seized your
bank
account and said stop asking why were not letting you use it or have
your
money? Why would I ever deserve this treatment?

Concerned,
Alan Keating






__________________________________________________ _________
concerned
__________________________________________________ _________
From: Full Tilt Poker Support <support@fulltiltpoker.com> [Trust] [Block]
To: Alan Stewart Keating <keatin22@msu.edu>
Date: 07 Dec 2006, 08:10:40 PM
Subject: Re: my account (KMM718290I18073L0KM)

---------------------------------------------------------------------------- ----

Hello Alan,

Thanks for your email.

I apologize for the delay in informing you the status of your account.
There are a number of issues which must be resolved before we can give
you an accurate picture of what is going on with your account and
sometimes they can take quite a while.

While we do our own internal investigations in these audits, we must
also communicate with any payment processor involved as they also need
to conduct an investigation. Occasionally this can be quite lengthy; it
may even take longer than month. Let me reassure you that the moment
that we have concluded the investigation a customer support
representative will contact you informing you the status of your
account. I understand your frustration in not being informed for nearly
two weeks and we are working on new ways to inform our customers what is
happening with their account and funds in a much more timely manor.

Thank you for your cooperation, and if there's anything else we can help
you with, please let us know.

Regards,

Antonio
Senior Cashier
Full Tilt Poker Support

----------------------------------------------------------------------
Please remember that no one will ever ask you for your
password or account information, not even support. Please
use good common sense and keep your password a secret.

Learn, Chat, and Play with the Pros.
100% Initial Deposit Bonus - www.fulltiltpoker.com

----------------------------------------------------------------------


Original Message Follows:
------------------------

Hi,
I have been unable to get on my account due to an audit for over a
week
and a half. How long could this possibly take? I dont feel
appreciated
when I gift you 2,700 dollars in rake last month and I'm not even being
posted as to the progress of my account and the money I have made.
Whats
the status of the audit?

thanks,
Alan Keating




__________________________________________________ _________

RAKETHERAKE
__________________________________________________ _________
This is an automated message sent from Full Tilt Poker.

Your Player ID: Batmanalan
Date and Time: 2006-12-12 19:11:16
Transfer Number: 0086D1D0
Transfer From: raketherake
Amount: $735.00

Status: PROCESSING

A request has been received to transfer funds into your account.
Processing of this transfer request may take between 24-48 hours.

For further assistance, please visit our website at:
http://www.fulltiltpoker.com/payprocess.php
or contact cashier@fulltiltpoker.com.

Thank you for playing at Full Tilt Poker

==
__________________________________________________ _________
keeping even that:

From: cashier@fulltiltpoker.com [Trust] [Block]
Reply-To: cashier@fulltiltpoker.com
To: keatin22@msu.edu
Date: 12 Dec 2006, 07:11:29 PM
Subject: Full Tilt Poker - Funds Transfer Request

---------------------------------------------------------------------------- ----

This is an automated message sent from Full Tilt Poker.

Your Player ID: Batmanalan
Date and Time: 2006-12-12 19:11:21
Transfer Number: 0086D1D0
Payment Method: Transfer
Amount: $735.00

Status: DECLINED

This request to transfer funds into your account has been declined
because one or both of the players involved do not meet the minimum
player-to-player transfer requirements.

The sender must meet the following requirements:

* Request must be a minimum of $5.00
* NETeller users must have successful deposit history.
* FirePay users must have at least 60 days of successful
deposit history.
* Credit card and ePassporte users must have at least
90 days of successful deposit history.

The receiver of the transfer must meet this requirement:

* Completed account registration with the mailing address
completely filled out.

If you plan to make more money transfer requests in the future,
you may want to open a NETeller account. Because of their deposit
policies, we can accept a transfer almost instantly.

For further assistance in transfering funds to your account,
please visit our website at:
http://www.fulltiltpoker.com/payprocess.php
or contact cashier@fulltiltpoker.com.


__________________________________________________ _________
explaination for denial:

From: Full Tilt PokerCashier <cashier@fulltiltpoker.com> [Trust] [Block]
To: Alan Stewart Keating <keatin22@msu.edu>
Date: 13 Dec 2006, 12:43:05 AM
Subject: Re: Full Tilt Poker - Funds Transfer Request (KMM769268I18073L0KM)

---------------------------------------------------------------------------- ----

Hello Alan,

Thanks again for your email.

Unfortunately, like a lot of the past emails, there is nothing new I can
tell you at this time.

Your account is still being looked into, and this may take some time to
resolve.

As a poker player myself, I fully understand the situation your in, and
I know it must be hard for you to deal with.

Full Tilt Poker apologizes for the inconvenience, and upset this causes
you, but we're still looking into the situation.

If there's anything else we can do for you at this time, please don't
hesitate to ask.

Regards,

Neil
Full Tilt Poker Support

----------------------------------------------------------------------
Please remember that no one will ever ask you for your
password or account information, not even support. Please
use good common sense and keep your password a secret.

Learn, Chat, and Play with the Pros.
100% Initial Deposit Bonus - www.fulltiltpoker.com

----------------------------------------------------------------------

hi, my account got denied...is this because your auditing? when is this
gonna be over with already.

alan keating

__________________________________________________ _________
update:

From: Full Tilt Poker Support <support@fulltiltpoker.com> [Trust] [Block]
To: Alan Stewart Keating <keatin22@msu.edu>
Date: 20 Dec 2006, 06:22:32 PM
Subject: Re: my account (KMM815897I18073L0KM)

---------------------------------------------------------------------------- ----

Hello Alan,

We do understand that you are anxious to have this matter resolved as
quickly as possible. However, sending multiple emails regarding the
same issue will not result in a quicker response; we kindly ask you to
refrain from doing so as it is an unproductive use of the time and
energy of all involved parties.

If you have any new information which may assist us in expediting the
review of your case, by all means, forward it to us immediately.

We thank you for your patience and cooperation; rest assured that we are
researching the issue and will contact you as soon as our investigation
is complete.

Regards,

Kamal
Full Tilt Poker Support

----------------------------------------------------------------------
Please remember that no one will ever ask you for your
password or account information, not even support. Please
use good common sense and keep your password a secret.

Learn, Chat, and Play with the Pros.
100% Initial Deposit Bonus - www.fulltiltpoker.com

----------------------------------------------------------------------


Original Message Follows:
------------------------

Whats going on with my account? It has been a long time.
alan



__________________________________________________ _________
STEALING:
From: Full Tilt Poker Support <support@fulltiltpoker.com> [Trust] [Block]
To: Alan Stewart Keating <keatin22@msu.edu>
Date: 20 Dec 2006, 06:49:50 PM
Subject: Re: my account (KMM804365I18073L0KM)

---------------------------------------------------------------------------- ----

Hello Alan,

Thank you for emailing Full Tilt Poker Support.

I have forwarded your e-mail to our Appropriate department, as they can
most effectively answer your question. You should hear back from them
shortly.

Thanks for your patience. If you have any further questions, please let
us know.

Regards,

Adam
Full Tilt Poker Support

----------------------------------------------------------------------
Please remember that no one will ever ask you for your
password or account information, not even support. Please
use good common sense and keep your password a secret.

Learn, Chat, and Play with the Pros.
100% Initial Deposit Bonus - www.fulltiltpoker.com

----------------------------------------------------------------------


Original Message Follows:
------------------------

any news on my account and the audit?

alan

__________________________________________________ _________

its unbeliveable, i read about these stories online, and I'm sure some people were lying, and wrote it off as them lying, or it'd never happen to me. I have had this money stolen from me, as I have not cheated, or used stolen creditcards, colluded, or multiple accounts. I'm looking for help from fulltilt here to get this matter resolved. I would like my money back, and am shocked this had to come to this.\

Alan Keating


oh, this is my first post, and people come here to whine etc etc...but if you want my credibility look up batmanalan on nasioc.com. I am an honest person and have not been given a reason, or proof as to why my money was taken from me. It hurts.

Re: Full TIlt account frozen, stolen from genuine player.
 

There are so many things wrong with this post, I dont even know where to start

Re: Full TIlt account frozen, stolen from genuine player.
 

To: Alan Stewart Keating <keatin22@msu.edu>
Date: 22 Dec 2006, 02:58:28 AM
Subject: Your Account (KMM823579I18073L0KM)

--------------------------------------------------------------------------------

Hello Alan,

Thank for your patience during our investigation into your account.

Unfortunately, after an exhaustive review of your account, we regret to
inform you that your Full Tilt account will not be reinstated and will
be permanently closed.

Your account has been closed due to your involvement in fraudulent
activities with other players here on Full Tilt Poker.

As an online cardroom dedicated to providing all our players with the
highest standards of security and protection, players that pose a
significant risk to our site and our players are simply not welcome on
Full Tilt Poker.

We wish you the best of luck in your future endeavors.

Regards,

Tim
Investigator
Full Tilt Poker Team

__________________________________________________ _________

Hello Alan,

Thank you for writing to Full Tilt Poker Support.

Our investigation department has evidence to prove that you were
involved in chip-dumping together with player leegizzer1. As you know,
chip-dumping is a serious offense that merits closure of a perpetrator's
account.

We regret to say that our decision to close your account stands.

We wish you luck in your new endeavors.

Regards,

Larry N
Full Tilt Poker Support

----------------------------------------------------------------------
Please remember that no one will ever ask you for your
password or account information, not even support. Please
use good common sense and keep your password a secret.

Learn, Chat, and Play with the Pros.
100% Initial Deposit Bonus - www.fulltiltpoker.com

----------------------------------------------------------------------


WOAH,
There must be a mistake made. I have not cheated. ONCE. PEROID.
Please give more information, like even saying what i could have done
wrong
with proof, or make sure you have the correct account, because there was
a
mistake made on your part. I have been a loyal customer since the
beginning of July, how could I be cheating all this time, and then just
now
you shut me down when I make more money. This is incredible. I'm
gonna
get on the forums about this and start a thread. I dont deserve this
and
have never done any foul play.

Alan keating




__________________________________________________ _________

Re: Full TIlt account frozen, stolen from genuine player.
 

Dude, this happens alot. It's fine- if you didn't do anything wrong you will get your money.

Re: Full TIlt account frozen, stolen from genuine player.
 

so they say my friend, lee, cheated in losing money to me...I actually sucked him out big, on my set to his nut flush boating on the river. But besides the point, couldn't he just transfer me money if we wanted to launder money or something? Why would we want to get raked when it can be done for free? I had Lee send them an email about it, and have yet to hear back.

CLIFF NOTES:sorry about hte disorganization...I am a 6 months player on Fulltilt, and played over 2 years ago on UB. My account is frozen for 2 months for a "internal audit". I get an email saying i was chip dumping when playing a friend heads up, and they keep 8.8 thousand and 750 in rakeback owed. It just doesnt add up.

Re: Full TIlt account frozen, stolen from genuine player.
 

...thats what i thought [img]/images/graemlins/frown.gif[/img]

Re: Full TIlt account frozen, stolen from genuine player.
 

Did your friend lee use stolen credit cards/bank details to deposit?

That is often a good indicator.

Re: Full TIlt account frozen, stolen from genuine player.
 

[ QUOTE ]
but if you want my credibility look up batmanalan on nasioc.com

[/ QUOTE ]

[img]/images/graemlins/confused.gif[/img]

Re: Full TIlt account frozen, stolen from genuine player.
 

Shocking.

Re: Full TIlt account frozen, stolen from genuine player.
 

[ QUOTE ]
so they say my friend, lee, cheated in losing money to me...

[/ QUOTE ]

Did you and your "friend" play in tournaments (small MTT or SNG) together? They say "chip dumping" rather than "collusion", so that's what makes me wonder if it is a tournament thing?

They have very good software that triggers and flags certain gameplay anomalies that would suggest complicity between players...

And yes- Having 3 guys together on the phone or IM while in a $1000 SnG, colluding and then dumping their chips into the leader is a huge advantage...

Once upon a time, I had a few grand tied up in a paypal account that got "frozen" while a bunch of unqualified $9.00 an hour "Paypal Investigators" combined their two digit IQ's to resolve an issue with a dishonest buyer.
It came out in my favor, but I learned hard-and-fast that any "online account" that holds money without external oversight or recourse beyond their own "internal decision" is one retard away from being vaporcash.
I cash-down all of my online financials- poker, paypal and stocks- bi-monthly or after a big score.

Re: Full TIlt account frozen, stolen from genuine player.
 

[ QUOTE ]
[ QUOTE ]
but if you want my credibility look up batmanalan on nasioc.com

[/ QUOTE ]

[img]/images/graemlins/confused.gif[/img]

[/ QUOTE ]

The web page is different everytime I go to it! lol

Re: Full TIlt account frozen, stolen from genuine player.
 

nope, we never played tournaments together. no cash games, this was heads up only.

i could see how that would be an advantage

Re: Full TIlt account frozen, stolen from genuine player.
 

[ QUOTE ]
[ QUOTE ]
so they say my friend, lee, cheated in losing money to me...

[/ QUOTE ]

Did you and your "friend" play in tournaments (small MTT or SNG) together? They say "chip dumping" rather than "collusion", so that's what makes me wonder if it is a tournament thing?

They have very good software that triggers and flags certain gameplay anomalies that would suggest complicity between players...

And yes- Having 3 guys together on the phone or IM while in a $1000 SnG, colluding and then dumping their chips into the leader is a huge advantage...

[/ QUOTE ]

Look up their names on www.sharkscope.com and click their names and go to "recent results"

It doesnt have results from the same day, but it Appears Batmanalan and leegizzer1 play completely different stakes, and Alan is much better, lol


EDIT: Looking at the bar graph of Number of games at each level, I find it very very hard to believe they chip dumped in SNG's so it must have been in a cash game

Re: Full TIlt account frozen, stolen from genuine player.
 

[ QUOTE ]
[ QUOTE ]
[ QUOTE ]
so they say my friend, lee, cheated in losing money to me...

[/ QUOTE ]

Did you and your "friend" play in tournaments (small MTT or SNG) together? They say "chip dumping" rather than "collusion", so that's what makes me wonder if it is a tournament thing?

They have very good software that triggers and flags certain gameplay anomalies that would suggest complicity between players...

And yes- Having 3 guys together on the phone or IM while in a $1000 SnG, colluding and then dumping their chips into the leader is a huge advantage...

[/ QUOTE ]

Look up their names on www.sharkscope.com and click their names and go to "recent results"

It doesnt have results from the same day, but it Appears Batmanalan and leegizzer1 play completely different stakes, and Alan is much better, lol

[/ QUOTE ]


right, thank you for that. I did not know that existed.

Re: Full TIlt account frozen, stolen from genuine player.
 

if you want to look up my stats on pokerstars, u can too, i just joined when FT had taken so long to audit.

Re: Full TIlt account frozen, stolen from genuine player.
 

yep, it was a 3/6 cash game, those are much more fun than sngs. But i have learned not to keep money online, but i was naive in thinking i wouldn't get robbed. Doesn't mean i deserve it, but i have learned since.

Re: Full TIlt account frozen, stolen from genuine player.
 

LOL, I just used sharkscope (which I had never used before) to look up the first online account I ever had- I had a superfish logo!!

Sorry about getting ganked on Tilt, but look at it this way. There are more fish elsewhere...

Re: Full TIlt account frozen, stolen from genuine player.
 

[ QUOTE ]
LOL, I just used sharkscope (which I had never used before) to look up the first online account I ever had- I had a superfish logo!!

Sorry about getting ganked on Tilt, but look at it this way. There are more fish elsewhere...

[/ QUOTE ]

yeah, i just worked so hard on that account, countless hours, and dollars gone

Re: Full TIlt account frozen, stolen from genuine player.
 

i thank this forum for the ability to plead my case.

Re: Full TIlt account frozen, stolen from genuine player.
 

It does kinda sound like you're getting the shaft-a-roo...

Don't give up.
If the whole story you've given here is complete and accurate, you should appeal this.

Sometimes (rarely), people make mistaken decisions and are willing to admit to it after taking a second look.

I don't know how you should handle this, but maybe a letter to the sites offices pleading your case and asking for a phone-call- because you really did nothing wrong and they erred in their decision- might be a good next step.

One of the more frustrating things about business predicated on "internet communication" is that it completely eliminates the "human" element of decision-making; people are far, far more willing to be caviler with other peoples well-being when everything is simply a matter of "emails" than they would if they had to do the exact same thing in a phone call or face to face.

Re: Full TIlt account frozen, stolen from genuine player.
 

[ QUOTE ]
It does kinda sound like you're getting the shaft-a-roo...

Don't give up. Appeal this.
Sometimes (rarely), people make mistaken decisions and are willing to admit to it.

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I really wont give it up, I spent far too much time to give up on this. All I can do is air it out and hope fulltilt hears me... I understand they want to protect their business, but a good guy is getting shafted. I have asked for a telephone number, not just to be more able to convey my angle, but to hear theirs too. I don't quite understand their point. I asked for a phone number, but to no avail yet.

Re: Full TIlt account frozen, stolen from genuine player.
 

Look for posts by FTPDoug. I seem to recall he said something about there being someone to contact about audit related issues.

Re: Full TIlt account frozen, stolen from genuine player.
 

Remember this, in your efforts from here.
There is an enormous, almost incalculable difference between "persistence" and "pestering".
If you want to be taken seriously, you must be the former and not the latter.

Re: Full TIlt account frozen, stolen from genuine player.
 

The lack of communication and then the request that he simply stop writing to them is kind of bad.

On such situations, if they were to get suspicious one would think they would ask the player for some sort of explanation before taking action.

Here we go again with all this FT-fraud blows off their customers stuff.

Wouldn't surprise me if this player was up to no good here. I can't really figure out much of what's going on.
But the continued theme of, "Stop writing to us. We're just going to hang onto your money for as long as we feel like it" is pretty scary to me.


Has stars EVER held onto somebody's money that long before taking action one way or another?
Is the fact that we don't hear of such lengthy freezes on Stars an indication that they just don't do enough security-wise compared with FT?

Re: Full TIlt account frozen, stolen from genuine player.
 

Might as well post all your heads up hand histories.

Re: Full TIlt account frozen, stolen from genuine player.
 

ftp keeping up with its averegae complaints (frozen account claims) per week ratio. why doesnt this ever happen anywhere else?

Re: Full TIlt account frozen, stolen from genuine player.
 

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Is the fact that we don't hear of such lengthy freezes on Stars an indication that they just don't do enough security-wise compared with FT?

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Either that, or the operational culture amongst FT staff is that of a trigger-happy Taliban with zero accountability to anyone external, all too willing to throw innocent parties under the bus in order to prevent even the slightest scintilla of dishonesty whereas the same culture amongst the staff at Stars errs on the side of the innocent, absent of extremely clear evidence to the contrary.. I am absolutely not saying this is the case here, but it is just as likely as presuming that FT's actions are kosher because they're "just being diligent".

Human history- from corporations to countries- is littered with this phenomenon and it's ugly as hell... My own experiences at FT have been positive- of course, my own experiences with other things were positive until I got screwed by them too...

Re: Full TIlt account frozen, stolen from genuine player.
 

I am trying to persist, w/out pestering. I just get paniced w/ that much money on the table. I would actually be okay with posting the hand histories. I have an odd style (i Rarely raise pf heads up, throws people off) but i am trying to get lee to post on this forum, and asked him to email them telling them that we were just friends playing. I wouldnt wanna steal someones money (that he could transfer me rakefree) and risk the 13k i had on that account at the time for this headsup game...doesnt add up again

Re: Full TIlt account frozen, stolen from genuine player.
 

[ QUOTE ]
Look for posts by FTPDoug. I seem to recall he said something about there being someone to contact about audit related issues.

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FTPSean.

Looking forward to his arrival in this thread - Fraud or not (initial thoughts look like not, but obv. I don't know the full story) I really hope he makes an appearance and takes care of the situation, regardless of the outcome.

dave.

Re: Full TIlt account frozen, stolen from genuine player.
 

[ QUOTE ]
[ QUOTE ]
Look for posts by FTPDoug. I seem to recall he said something about there being someone to contact about audit related issues.

[/ QUOTE ]

FTPSean.

Looking forward to his arrival in this thread - Fraud or not (initial thoughts look like not, but obv. I don't know the full story) I really hope he makes an appearance and takes care of the situation, regardless of the outcome.

dave.

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about a week after they first started doing this auditing, I begun getting worried. My friend brady told me to look on this site about an ?Erin or Aaron? that claimed he didnt do anything wrong. I actually didnt believe him, but it made me worry. I sent ftpdoug a PM conveying my concern, and he wrote me a nice PM back saying that if i didnt do anything wrong, I would be fine. I felt good about that answer, and calmed down until weeks kept piling up with no progress in the auditing process. I hope he comes back and looks into the issue more closely, or someone at Fulltilt rectifies the situation.

Re: Full TIlt account frozen, stolen from genuine player.
 

Batmanalan,

Can you post all of you heads-up Hand Histories for us to read? It would be easiest if you just put them in a zip file or something that we could Download and open ourselves.

EDIT: Also, do you know leegizzer1 at all? And does anyone have HU HH's against either leegizzer1 or Batmanalan?

Re: Full TIlt account frozen, stolen from genuine player.
 

how do I do that, I'm sorry I'm not familiar with how to find my hand histories, i thought when you logged off they were gone? I'm visiting my family, for the holidays, and aren't at my computer that i use (desktop) for poker. Can I do it remotely? Maybe I'd just travel back early to get the files if they'd help.
alan

Re: Full TIlt account frozen, stolen from genuine player.
 

i played about 5 or 6 other people maybe a couple more heads up. (I was up in total on every one of them except for 2, one got in some bad situations, and the toher was late at night, and too high of stakes...i wasnt comfortable)I dont know them, but if they are on here and could help it would be appreciated. Yes, I do know leegizzer1, I went to school with him a long time ago, and am trying to get him to post here.

Re: Full TIlt account frozen, stolen from genuine player.
 

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i played about 5 or 6 other people maybe a couple more heads up. (I was up in total on every one of them except for 2, one got in some bad situations, and the toher was late at night, and too high of stakes...i wasnt comfortable)I dont know them, but if they are on here and could help it would be appreciated. Yes, I do know leegizzer1, I went to school with him a long time ago, and am trying to get him to post here.

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Email FTP and ask for all your HH's if you didnt save them in:

C:\Program Files\Full Tilt Poker\HandHistory\Batmanalan

Also, how did you only play 5 or 6 people Headsup in 3 weeks? And the fact that you know the same guy you are being accused of colluding with looks very bad. It'd be a little different if you had no clue who he was.

Re: Full TIlt account frozen, stolen from genuine player.
 

I didn’t read the whole thread, or even the whole original post, but a couple of points:

-At the time FTP suspends an account they should check whether the player is already registered in any tournaments, and if so unregister the player (or let him play).

-In their final email, FTP says “We wish you luck in your new endeavors.” But if they have concluded he is a fraudster, why are they wishing him luck?

-As part of the investigation, FTP should have asked the player for his own explanation.

-To the OP. A few things that aren’t clear to me. (1) Of your winnings on the site, approximately how much, in dollars, did you win from your friend? (2) Were those wins at 1-on-1 tables? If not, were there other players seated at the table at the time you won money from your friend? (3) Of the money you won from your friend, how did that money originally get into your friend’s account? For example, was it mostly money that your friend had won on the site, from other players? or was it mostly a deposit that your friend made into his account?

Re: Full TIlt account frozen, stolen from genuine player.
 

Another thing, how did you start getting rakeback without making a new account?

You would have to sign up under a new username using raketherake's bonus code to be able to get rake from them.

They dont just give it to random people if you sign up for their site.

Re: Full TIlt account frozen, stolen from genuine player.
 

we'll in response to me knowing him. I'm being honest and straightforward. Thats the only way i can see this being resolved. He lives in California, I live in Michigan...online was the only way we could play. On fulltilt i was playing 9 man tables, 4 of htem at once most often. I just started trying heads up and really like the action, and playing the player. Remember I'm being accused of chip dumping not colluding.

Re: Full TIlt account frozen, stolen from genuine player.
 

There was a stretch in Oct/Nov I think where some people were able to get their current account switched to a rakeback affiliate.

I think quite a few people found about this in the A/R forum and took advantage of the opportunity.

I didn't pay much attention to it because I already had RB there but I'm sure others can confirm that this was happening.

Re: Full TIlt account frozen, stolen from genuine player.
 

you can contact raketherake to negotiate a current account to rakeback. I have those emails if you'd like to see them

Re: Full TIlt account frozen, stolen from genuine player.
 

[ QUOTE ]
I didn’t read the whole thread, or even the whole original post, but a couple of points:

-At the time FTP suspends an account they should check whether the player is already registered in any tournaments, and if so unregister the player (or let him play).

-In their final email, FTP says “We wish you luck in your new endeavors.” But if they have concluded he is a fraudster, why are they wishing him luck?

-As part of the investigation, FTP should have asked the player for his own explanation.

-To the OP. A few things that aren’t clear to me. (1) Of your winnings on the site, approximately how much, in dollars, did you win from your friend? (2) Were those wins at 1-on-1 tables? If not, were there other players seated at the table at the time you won money from your friend? (3) Of the money you won from your friend, how did that money originally get into your friend’s account? For example, was it mostly money that your friend had won on the site, from other players? or was it mostly a deposit that your friend made into his account?

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I agree, they should have notified me about the tournament, or let me played, or maybe if they made the correct conclusion that i wasnt participating in any fraud i would like to thinkt hey would have given me tokens? But maybe thats giving them too much credit.

I have no idea why they wished me luck, was kinda like another slap in the face if im a fraudster.

I would love to have a conversation to understand eachothers points like you said

1) i only played him heads up, and I'm not sure on the exacts of how much I won off him, but it was more than 600, and less than 2k(probably way less, but leaving room for error). Maybe my HHs would be able to provide information to derive an exact number. In reguards to his finance, I am not sure how he got money, or whatever, kind of private. He was in the military for the US and is a very sucessful player on UB and has an account on pokerstars also.