Everest Poker closed my account - No idea why
 

So I opened an account at Everest Poker about 2 weeks ago, deposited 2K via Neteller and ran it up to 14K pretty quickly (in case that matters).
On Sunday I found my account got closed for my "protection" due to "unusual activity" and I was asked to send a scan of my ID to verify it, which I immediately did.
Then I received an email in which they told me that some things do not match in my profile and they are investigating my account. They asked me to send a scan of the backside of my ID, a recent telephone/whatever bill with my address and a screenshot of my Neteller account on which you can see my acc no and name.
I sent then an email that I want to know what is going on and they told me it was all for my security and a standard procedure. So I sent them all they were asking for. Immediately after that they sent me an email telling me the screenshot and ID was missing. Although this wasn`t the case I sent them another mail with those things attached. That was on Monday.
Since then I did not here from them although I asked for confirmation that they now received everything they needed and I complained via their online support (they don`t have tel support).
I am getting a bit worried by now as I have no idea for what reason they closed my account and I don`t know if this site can be trusted. Anybody has an idea what might be going on? Similar experiences with this site?

Re: Everest Poker closed my account - No idea why
 

did they actually CLOSE your account, or just suspend your ability to withdraw?

They have a standard thing where as soon as u ask to withdraw MORE $ than you have deposited, you need to send in ID. I've confirmed this with several other people...happened to me too. It took a whole TEN DAYS (!) from when i sent in all that stuff to when they took the hold off my account. I could still log in and play (how convenient) but my ability to cash out had been frozen until they processed all my paperwork.

Like you, I was worried, b/c i sent them around 8 emails and online support complaints and did not get a SINGLE reply (unlike my general CS questions, which were usually replied to within 48 hrs). Anyway, around 10 days after i sent all that stuff in, they finally sent me an email 'unlocking' my cashout ability.

Did they actually CLOSE your accoutn completely so that you can't even play? (it sounds like they might have, b/c it doesn't even sound like you've attempted to cash out at all...) if that's the case, all i can say is that they're "security" team (e.g. those IBS ppl or whatever) is VERY slow to respond, but they eventually addressed all my concerns.

Re: Everest Poker closed my account - No idea why
 

i'm in week 12 of a "4 to 6 week" cashout process.

they also tried to gank my cc info as part of that [censored] verification process you mentioned, but i shut them down quickfast with some logic (i live in canada for starters, and was on very good terms with neteller at the time). they promptly returned my account to "normal" status, at which time i requested a cheque.

since then they've since either ignored me (taking 10 days at a time to respond to emails), attempted to mislead me (the cheques in the mail! check your mailbox!), and now have given me some [censored] story about how their "overseas cheque processor [censored] up" or some [censored] like that, and that they're all over it.

nevermind that their payments processor is actually right next door, on their reservation. oh, they're so clever. they have to outsource overseas to write a cheque.

file a complaint with kahnawake. everest is id #00514.

oh, btw, everest's software registers as 14 instances of spyware. i'm sure they're on the up and up.

Re: Everest Poker closed my account - No idea why
 

They closed my account. I didn`t try to withdraw.

Re: Everest Poker closed my account - No idea why
 

[ QUOTE ]


they also tried to gank my cc



[/ QUOTE ]
Can you plz explain what this means?

Re: Everest Poker closed my account - No idea why
 

[ QUOTE ]
[ QUOTE ]


they also tried to gank my cc



[/ QUOTE ]
Can you plz explain what this means?

[/ QUOTE ]
It means they tried to get his credit card information.

Re: Everest Poker closed my account - No idea why
 

Did you log into your account from the US? That happened to me, they said I played from the US after the legislation, so they closed the account and kept all the monies that were in there. On top of all that they sent me an Email (in German, otherwise I would post it) that I shall consider this case closed and not contact them anymore !!!! (What a joke, the money is gone I guess)

Re: Everest Poker closed my account - No idea why
 

[ QUOTE ]
Did you log into your account from the US?

[/ QUOTE ]

No.
Btw: What`s the deal with the Online Gambling Alliance they seem to be part of? Maybe they can do something for you.

Re: Everest Poker closed my account - No idea why
 

[ QUOTE ]
Did you log into your account from the US? That happened to me, they said I played from the US after the legislation, so they closed the account and kept all the monies that were in there. On top of all that they sent me an Email (in German, otherwise I would post it) that I shall consider this case closed and not contact them anymore !!!! (What a joke, the money is gone I guess)

[/ QUOTE ]

this seems shocking, even for a poker site.
a) did you actually log in from the US?
b) how much $ did they keep?

>> the reason that something seems fishy here is that any dumb European could bring their laptop on vacation to the US and try to log in not realizing that they can't play from the US...harmless mistakes must happen like that all the time, and wouldn't justify Everest keeping all your money. U sure there's something you're not telling us?

Re: Everest Poker closed my account - No idea why
 

Yes I did play from the US (more than once), but that should be besides the point... if they don't want you to gambol for the US they should do it like party poker where they wont let you sit down at a real money table.... but to not say anything until you try to cash out is just F'd up.
It's no big deal, since the money involved is insignificant, I am just trying to warn others to stay away from there... specially if you have such a wide choice of other sites if you are not in the US

Re: Everest Poker closed my account - No idea why
 

[quoteBtw: What`s the deal with the Online Gambling Alliance they seem to be part of? Maybe they can do something for you.

[/ QUOTE ]

I have writted the money off as "bad beat" ... since I did play from the US as they said (so I apparently did violate their T&Cs) ... I just hope that whoever decided to screw me out of a little money gets cancer of the nutsack - thats all.

Re: Everest Poker closed my account - No idea why
 

i got this problem too... just this saturday... i got all the documents emailed to them... now they say it will take a few business days. wonder how long that would take.

Re: Everest Poker closed my account - No idea why
 

Took about 9 days for me.

Re: Everest Poker closed my account - No idea why
 

hello matt and teddy. my name is jerry. like tom and jerry he he!
I start on everest poker, but my friend used it many time. He also had to send some IDs. After many emails, he was told please wait. But sending ID seems normal and safe, you can mail or email it.

Re: Everest Poker closed my account - No idea why
 

everestpoker.com clears says at the bottom
void in the US.
so I guess it means your winnings will be voided if you play from there too?

Re: Everest Poker closed my account - No idea why
 

9 days??? wow!

Re: Everest Poker closed my account - No idea why
 

Some people sure put up with a lot of [censored] to play poker.

Re: Everest Poker closed my account - No idea why
 

I play Everest.
I deposited 400 dollars a few months ago, and have built it up to $6000.
I've withdrawn two times, $500 each, by neteller. No problems, no questions for ID, within 24 hours the money was in my neteller account.
I've had no reason not to trust Everest, but please keep us updated, OP.
I hope things works out for you, if not, I want to know.

Re: Everest Poker closed my account - No idea why
 

Everest is the only site that cheated amerians out of money when they closed to the US market. I had thousends of playerpoints which I could have used for tourney entries if they had closed in a professional manner, like most other sites did. (I think 1100 ponits were equal to $11).
They just closed the account overnight, not even explaining anything. Yes the money in the account showed up a few days later in Neteller, but the frequent player points worth a few hundret bucks they kept.

Re: Everest Poker closed my account - No idea why
 

my account's ok now... just after 2 days... it was standard procedure... they could have said so at the beginning

Re: Everest Poker closed my account - No idea why
 

tokeweed I think they did say in the beginning to wait a few business days like you said right?

Re: Everest Poker closed my account - No idea why
 

From: Everest Poker [poker_english@everestpoker.com]
Sent: Monday, May 28, 2007 09:31
To: XXXXXXXX@gmail.com
Subject: Your Everest Poker account has been restricted

Dear XXXXXXXX,

Thank you for playing at Everest Poker .Your security is important to us. For your protection, your player account has been restricted due to unusual activity. If you would like to resume using your player account, please contact our Customer Service Department via our Player Support Form

Kind regards,
Everest Poker Player Support Team

From: assistance-112XXXX@ask-ibs.com
Sent: Tuesday, May 29, 2007 11:56
To: XXXXXXXX@gmail.com
Subject: [Support #112XXXX] Verification Request

Dear XXXXXXXX,

Thank you for your inquiry. Your account has been temporarily suspended by our Operations Department. There will be no further debits and/or credits posted to your credit card or your preferred payment method and thus no winnings will be paid out. In order for us to consider reactivating your account we will need you to verify your account information.

Please provide us with clear, unaltered copies of these documents (please include a printed copy of the CHECK LIST below with your
correspondence):

- Driver's License(s) or Passport(s) (including photo and signature) for James XXXXXXXX

- A copy of a recent utility bill (gas, electric, telephone, etc…) displaying your name and billing address (please enter the type of utility bill you are sending)

- Screen shots of your XXXXXXXX@gmail.com MoneyBookers and
XXXXXXXXXXXXXX Click2Pay accounts clearly showing your name and
account number/email.


This is for security and identification purposes only.

We suggest you send your documents as scanned files via e-mail because
it is the fastest and most accurate method for us to receive them.
This will also expedite the review process.

Regards,
Customer Care Team


We are committed to providing you with never ending excitement and
fun. In order for us to better serve you and resolve this issue as
quickly as possible, please do not modify the subject line of this
message when you reply to this message.

From: assistance-112XXXX@ask-ibs.com
Sent: Friday, June 01, 2007 13:56
To: XXXXXXXX@gmail.com
Subject: [Support #112XXXX] Verification Request

Dear XXXXXXXX,

Thank you for providing us with the information requested. We have reviewed your case and your account has been reactivated. You are now able to make deposits or cashout your winnings.

Kind regards,
Customer Care Team


We are committed to providing you with never ending excitement and fun. In order for us to better serve you and resolve this issue as quickly as possible, please do not modify the subject line of this message when you reply.