My Money is Gone in Full Tilt
 

I played last night finished with about $500 in my account. I Turned off my computer. I opened full tilt this morning and the cashier says $0.04

There was a new update to download for full tilt this morning.

I would be less nervous if the cashier said $0.00

The transaction history in the cashier doesn't show anything. I emailed about three hours ago; no response yet.

Any advise or dis/en-couraging remarks would be appreciated.

Re: My Money is Gone in Full Tilt
 

Email FTP, obv. Run virus/spyware/trojan/anti-rootkit scans on your PC.

I hate hearing about this stuff. Good luck!

Re: My Money is Gone in Full Tilt
 

At this point would err on the side of caution and assume you have been hacked. I would change passwords on all accounts (mail, banking, poker, whatever) accessed from the computer. Make sure you do it from a safe computer.

Re: My Money is Gone in Full Tilt
 

Is there a way to DL your last handhistories (I dont play at FTP so I dunno) so you could tell if you were the victim of chip dumping?

Re: My Money is Gone in Full Tilt
 

Thanks, I'm running AVG free edition right now. I'm dumb with this stuff. My wife can probably do more when she gets home.

I couldn't find anything to look at hand histories.

A quick glance in the ftp forum, I read they have no phone number to call?? How long do email responses usually take?

This has come on top of my career worst downswing.

Re: My Money is Gone in Full Tilt
 

[ QUOTE ]
Thanks, I'm running AVG free edition right now. I'm dumb with this stuff. My wife can probably do more when she gets home.

I couldn't find anything to look at hand histories.

A quick glance in the ftp forum, I read they have no phone number to call?? How long do email responses usually take?

This has come on top of my career worst downswing.

[/ QUOTE ]

When someone was hacked for $200K, he didn't have a phone number to call, so I wouldn't hope for that.

Email them. You can request your HH through email. Get to a safe computer ASAP and change all other passwords. They shouldn't take TOO long to respond by email.

Re: My Money is Gone in Full Tilt
 

[ QUOTE ]
They shouldn't take TOO long to respond by email.

[/ QUOTE ]

PBJaxx - from what I've read around here I wouldn't be too sure about that.

OP - this sucks. Hope it works out okay for you.

Re: My Money is Gone in Full Tilt
 

Dode,

I will do what I can to expedite the investigation into your regrettable situation. PMing you now.

Sean

Re: My Money is Gone in Full Tilt
 

[ QUOTE ]
Dode,

I will do what I can to expedite the investigation into your regrettable situation. PMing you now.

Sean

[/ QUOTE ]
I'm very glad that you're doing this, Sean. When accounts are "hacked" like this, support REALLY needs to be there 24/7.

Re: My Money is Gone in Full Tilt
 

How many of these have happened on FTP now? It really seems like a lot.

Re: My Money is Gone in Full Tilt
 

AVG Anti-virus Free Edition found nothing. Is there still danger?

I changed my passwords from a computer that shares internet access, but not connected file sharing-wise. Is that ok?

Thank you for the responses.

Re: My Money is Gone in Full Tilt
 

My last reply I started before the ftpsean post. I sent a pm. thank you so much.

Re: My Money is Gone in Full Tilt
 

[ QUOTE ]
AVG Anti-virus Free Edition found nothing. Is there still danger?

I changed my passwords from a computer that shares internet access, but not connected file sharing-wise. Is that ok?

Thank you for the responses.

[/ QUOTE ]

AVG will not find keyloggers, spyware, and some trojans. You need to start researching this yourself. I don't know a lot about it, but you aren't gonna get some "quick check" to verify that your PC is clean. At bare minimum, download AVGs free spyware program and scan. It is unfortunate, but this stuff isn't always easy to find.

I am glad FTPSean got on the case.

Please share results.

Re: My Money is Gone in Full Tilt
 

Sean, I expect you to focus on the issue at hand, but I would like to make one comment.

I literally check all my poker accounts (including ~$10K in FTP) the second I get home from work every day. I do not like having to live in this kind of fear. I do not have any faith in the security of your or any other sites (and my pc).

I do a lot of work to keep my pc as clean as possible, and I know that there is only so much you can do. I think it would be beneficial if we could get some kind of summary explanation of the causes of most of these hackings what we/you can do to prevent them in the future.

Thank you

Re: My Money is Gone in Full Tilt
 

Sucks OP, hopefully it was dumped HU if it was hacked and dumped.

Re: My Money is Gone in Full Tilt
 

[ QUOTE ]
[ QUOTE ]
AVG Anti-virus Free Edition found nothing. Is there still danger?

I changed my passwords from a computer that shares internet access, but not connected file sharing-wise. Is that ok?

Thank you for the responses.

[/ QUOTE ]

AVG will not find keyloggers, spyware, and some trojans. You need to start researching this yourself. I don't know a lot about it, but you aren't gonna get some "quick check" to verify that your PC is clean. At bare minimum, download AVGs free spyware program and scan. It is unfortunate, but this stuff isn't always easy to find.

I am glad FTPSean got on the case.

Please share results.

[/ QUOTE ]Ooo, I didn't know AVG had a free spyware scan, tyty.

Good Luck OP.

Re: My Money is Gone in Full Tilt
 

Maybe try downloading SnoopFree and running it.

I let it run in the background all the time, and it will let me know when some program is trying to screw with my puter with keyloggers.

Re: My Money is Gone in Full Tilt
 

[ QUOTE ]
[ QUOTE ]
AVG Anti-virus Free Edition found nothing. Is there still danger?

I changed my passwords from a computer that shares internet access, but not connected file sharing-wise. Is that ok?

Thank you for the responses.

[/ QUOTE ]

AVG will not find keyloggers, spyware, and some trojans. You need to start researching this yourself. I don't know a lot about it, but you aren't gonna get some "quick check" to verify that your PC is clean. At bare minimum, download AVGs free spyware program and scan. It is unfortunate, but this stuff isn't always easy to find.

I am glad FTPSean got on the case.

Please share results.

[/ QUOTE ]
One anti-virus isn't enough to protect your computer. Personally, I use ZoneAlarm firewall (the Windows Firewall sucks, and firewalls are ESSENTIAL), NOD32 anti-virus (my favorite), Spybot S&D, Ad-Aware, Protowall IP blocker (probably not essential depending on what you use your computer for), and I keep my computer up-to-date and scan regularly. The only real-time scanners I have running are my firewall and AV.

Even after that, I still run free online AV scans once every couple of months. I guess you could call me a nit about my computer safety, but my computer runs better than anyone I know with comparable (and sometimes better) stats.

Re: My Money is Gone in Full Tilt
 

[ QUOTE ]
AVG Anti-virus Free Edition found nothing. Is there still danger?

[/ QUOTE ]

Here are a few other programs you can try. I am running a bit late and don't have time to link, so just google.

spybot search and destroy
lavasoft adaware
rootkitrevealer (wait 30 seconds after loading program before beginning scan to prevent false positives)

hijackthis -- only run this in scan mode. Don't make any changes without consulting some1 knowledgeable.

You can post your hijackthis log on bleepingcomputer for example and let the gurus examine it.

Re: My Money is Gone in Full Tilt
 

I would probably reformat and start from scrach if this happend to me.

Re: My Money is Gone in Full Tilt
 

One piece of advice to all of you that have free antivirus, firewalls, etc...

FREE = BAD. You want to protect thousands of dollars on the poker sites and you can't offer $50 a year to buy a proper antivirus software?

Sorry to say, but you're asking to be hacked.

Hope your problem gets solved OP. You should reformat your computer, reinstall windows and BUY a proper antivirus/firewall.. software.

Re: My Money is Gone in Full Tilt
 

[ QUOTE ]
One piece of advice to all of you that have free antivirus, firewalls, etc...

FREE = BAD. You want to protect thousands of dollars on the poker sites and you can't offer $50 a year to buy a proper antivirus software?

Sorry to say, but you're asking to be hacked.


[/ QUOTE ]

this isn't necessarily true. i'll give you an example. windows = expensive. linux = free. linux security >>>> windows security.

Re: My Money is Gone in Full Tilt
 

[ QUOTE ]
[ QUOTE ]
One piece of advice to all of you that have free antivirus, firewalls, etc...

FREE = BAD. You want to protect thousands of dollars on the poker sites and you can't offer $50 a year to buy a proper antivirus software?

Sorry to say, but you're asking to be hacked.


[/ QUOTE ]

this isn't necessarily true

[/ QUOTE ]

Re: My Money is Gone in Full Tilt
 

[ QUOTE ]
One piece of advice to all of you that have free antivirus, firewalls, etc...

FREE = BAD. You want to protect thousands of dollars on the poker sites and you can't offer $50 a year to buy a proper antivirus software?

Sorry to say, but you're asking to be hacked.

Hope your problem gets solved OP. You should reformat your computer, reinstall windows and BUY a proper antivirus/firewall.. software.

[/ QUOTE ]

AVG
zonealarm firewall
Adaware
Spybot
Snoopfree

Not sure which pay sites offer more protection.

Re: My Money is Gone in Full Tilt
 

op, haha. This doesn't happen at Stars and I wonder why people still play at full tilt. zomg rakeback.

Re: My Money is Gone in Full Tilt
 

I have used all of the products you mention and they are all bad. Try logging into a porn site and see how many trojans they stop (only snoopfree is ok in fact but it doesn't protect from much).

But hey, it's your money, if you want to be cheap on security, be my guest... only, don't come whinning to the forums when your money is gone.

Re: My Money is Gone in Full Tilt
 

[ QUOTE ]
I have used all of the products you mention and they are all bad. Try logging into a porn site and see how many trojans they stop (only snoopfree is ok in fact but it doesn't protect from much).

But hey, it's your money, if you want to be cheap on security, be my guest... only, don't come whinning to the forums when your money is gone.

[/ QUOTE ]

can you give an example of a porn site that your software stops trojans from being installed?

Re: My Money is Gone in Full Tilt
 

I appreciate the software advice; thank you.

I am happy most of my money is in pokerstars. I don't know if it is/was safer, but it's still there anyways. I guess the assumption is I was hacked, my password or whatever and that would seem to be my 'fault' not fulltilt's. I am very thankful that FTPSean has responded.

Re: My Money is Gone in Full Tilt
 

AVG is a good free anti-virus. You also should have a good software firewall if your routers hardware firewall isn't that great. Try ZoneAlarm for a good free software firewall. Then, you will want to run hijackthis to check out your spyware situation, also free.

Re: My Money is Gone in Full Tilt
 

[ QUOTE ]
I would probably reformat and start from scrach if this happend to me.

[/ QUOTE ]

If indeed it turns out that his computer is infected then yes, I would recommend a format as well.

edit: given that stealth malware is out there, if the most likely explanation is that he was hacked, a format would probably be a good idea regardless of what the scans show. ie, FT says it is nothing on their end, no one besides OP had access, but the $ was dumped...

Re: My Money is Gone in Full Tilt
 

[ QUOTE ]
[ QUOTE ]
I would probably reformat and start from scrach if this happend to me.

[/ QUOTE ]

If indeed it turns out that his computer is infected then yes, I would recommend a format as well.

edit: given that stealth malware is out there, if the most likely explanation is that he was hacked, a format would probably be a good idea regardless of what the scans show. ie, FT says it is nothing on their end, no one besides OP had access, but the $ was dumped...



[/ QUOTE ]

With the price of hard drives these days, I have to recommend that a format is almost NEVER a good idea.

But of course do not continue using it.

Buy a new HD for what, ~$40? - keep old one as evidence.

Re: My Money is Gone in Full Tilt
 

[ QUOTE ]
[ QUOTE ]
[ QUOTE ]
I would probably reformat and start from scrach if this happend to me.

[/ QUOTE ]

If indeed it turns out that his computer is infected then yes, I would recommend a format as well.

edit: given that stealth malware is out there, if the most likely explanation is that he was hacked, a format would probably be a good idea regardless of what the scans show. ie, FT says it is nothing on their end, no one besides OP had access, but the $ was dumped...



[/ QUOTE ]

With the price of hard drives these days, I have to recommend that a format is almost NEVER a good idea.

But of course do not continue using it.

Buy a new HD for what, ~$40? - keep old one as evidence.

[/ QUOTE ]

Or just image the drive, reformat and save $40. This is only applicable if OP is going to call in the authorities.

Re: My Money is Gone in Full Tilt
 

[ QUOTE ]
One piece of advice to all of you that have free antivirus, firewalls, etc...

FREE = BAD. You want to protect thousands of dollars on the poker sites and you can't offer $50 a year to buy a proper antivirus software?

Sorry to say, but you're asking to be hacked.

Hope your problem gets solved OP. You should reformat your computer, reinstall windows and BUY a proper antivirus/firewall.. software.

[/ QUOTE ]

[ QUOTE ]
I have used all of the products you mention and they are all bad. Try logging into a porn site and see how many trojans they stop (only snoopfree is ok in fact but it doesn't protect from much).

But hey, it's your money, if you want to be cheap on security, be my guest... only, don't come whinning to the forums when your money is gone.

[/ QUOTE ]

I own a computer &amp; tech support company and I have to say the above advice is some of the worst I've ever seen posted on 2+2. Take these comments to the Computer Tech Help forum here and see what kind of response you get from other people like myself who <u>know</u> about security.

Sorry to rant but I can't let information so blatantly wrong to stand without a rebuttal. I won't even dive into the reasoning of why these comments are so far off because this is the wrong forum for that.

Re: My Money is Gone in Full Tilt
 

[ QUOTE ]

A quick glance in the ftp forum, I read they have no phone number to call??

[/ QUOTE ]

In the year of our lord 2007, that does deserve a double question mark, doesn't it? No 800 number.

God only knows what people do in these situations if they don't happen to have a 2+2 account, and if FTPJohn, FTPGeorge or FTPRingo doesn't happen to wake up and notice this particular edition of the daily FTP event...

Good luck man, and in the future remember to only do business with folks who have earned your business. That's a cheap lesson at $500.

Re: My Money is Gone in Full Tilt
 

Sure you do! Let's all write to Norton, panda, karpinsky, etc... and tell them that they better stop selling antivirus software. There are free ones out there and they are just as good.

What do I care, it's not my computer and I for sure would not use your company's services...

I guess in this area (the antivirus one, not your company), you DO NOT get what you pay for.... you get more.
It must be a coincidence every time somebody complains about losing their money, they are using free protection.

Re: My Money is Gone in Full Tilt
 

[ QUOTE ]
One piece of advice to all of you that have free antivirus, firewalls, etc...

FREE = BAD. You want to protect thousands of dollars on the poker sites and you can't offer $50 a year to buy a proper antivirus software?

Sorry to say, but you're asking to be hacked.

Hope your problem gets solved OP. You should reformat your computer, reinstall windows and BUY a proper antivirus/firewall.. software.

[/ QUOTE ]

This is highly inaccurate advice. Ridiculously inaccurate, in fact.

Given the seriousness of the issue, you should refrain from making comments in areas where you have no expertise. This is not a laughing matter; people come here for help.

If you don't know what you're talking about, get out of the way and let others help.

Re: My Money is Gone in Full Tilt
 

[ QUOTE ]
[ QUOTE ]
One piece of advice to all of you that have free antivirus, firewalls, etc...

FREE = BAD. You want to protect thousands of dollars on the poker sites and you can't offer $50 a year to buy a proper antivirus software?

Sorry to say, but you're asking to be hacked.

Hope your problem gets solved OP. You should reformat your computer, reinstall windows and BUY a proper antivirus/firewall.. software.

[/ QUOTE ]

This is highly inaccurate advice. Ridiculously inaccurate, in fact.

Given the seriousness of the issue, you should refrain from making comments in areas where you have no expertise. This is not a laughing matter; people come here for help.

If you don't know what you're talking about, get out of the way and let others help.

[/ QUOTE ]

QFT

Seriously, bring this discussion to the Computer Tech Help board. There are many very qualified computer/tech enthusiast and professionals who will be glad to help explain how this all works.

I just don't want misinformation spread that might cause someone to quit using a good product because of something they have read here.

Re: My Money is Gone in Full Tilt
 

Companies like AVG offer anti-virus clients that DO cost money....$39 a year for the "Pro" version. However, they offer the exact same product for free to home users. According to AVG's website the only difference in the free and pro product is:

Free 24/7 technical support
High-speed downloads
Consent for commercial
Multiple languages

Feel free to pay for the Pro version of AVG if it suits your needs better. Nothing wrong with that. But just because you give them money for the same product it won't change it's effectiveness.

Some of the leading security experts in the computer world including Leo Laporte and Steve Gibson, actively use and suggest the use of these free security software apps. And if you mention Norton or Mcafee being great at any gathering of nerds, you will likely get heckled.

In the computer software world, free doesn't always = junk, actually far from it. Oh and we haven't TOUCHED on open source software, which is considered by almost every geek to be superior to most similar commercial products.

I realize that to many people getting something for free that is actually as good or even better than something they would normally pay for is hard to imagine. But again, in the software world often that is just how it goes. Often the motto of "you get what you pay for" is actually the opposite in the software world.

Re: My Money is Gone in Full Tilt
 

[ QUOTE ]
[ QUOTE ]
[ QUOTE ]
[ QUOTE ]
I would probably reformat and start from scrach if this happend to me.

[/ QUOTE ]

If indeed it turns out that his computer is infected then yes, I would recommend a format as well.

edit: given that stealth malware is out there, if the most likely explanation is that he was hacked, a format would probably be a good idea regardless of what the scans show. ie, FT says it is nothing on their end, no one besides OP had access, but the $ was dumped...



[/ QUOTE ]

With the price of hard drives these days, I have to recommend that a format is almost NEVER a good idea.

But of course do not continue using it.

Buy a new HD for what, ~$40? - keep old one as evidence.

[/ QUOTE ]

Or just image the drive, reformat and save $40. This is only applicable if OP is going to call in the authorities.

[/ QUOTE ]

I should probably add a bit to my post as I don't want to appear flippant.

Obviously if one is planning on pursing legal action, a backup (or image) of the drive should be made. Simply turning over the drive to authorities doesn't leave you much recourse in the case that the evidence is lost. You should maintain a copy of the image (or the original drive).

Also, we should probably add a section to the Zoo faq covering 'I think I have been hacked' as this issue has come up with increasing frequency. Coldcaller's thread provides excellent info on how to protect yourself from being hacked but I believe some info on what steps to take if you think your system has been compromised would be useful.

Re: My Money is Gone in Full Tilt
 

[ QUOTE ]
Sure you do! Let's all write to Norton, panda, karpinsky, etc... and tell them that they better stop selling antivirus software. There are free ones out there and they are just as good.

What do I care, it's not my computer and I for sure would not use your company's services...

I guess in this area (the antivirus one, not your company), you DO NOT get what you pay for.... you get more.

[/ QUOTE ]
Sorry, but, you have absolutely NO [censored] idea what you're talking about.
[ QUOTE ]
It must be a coincidence every time somebody complains about losing their money, they are using free protection.

[/ QUOTE ]
What are you basing this on? I think you're just pulling [censored] out of your ass. I rarely flame like this, but honestly, the claims you're making are absolutely ridiculous.