Re: Petition for attention of FTP
 

+

Re: Petition for attention of FTP
 

sign me up

Re: Petition for attention of FTP
 

yeah +1.

Re: Petition for attention of FTP
 

+1

Re: Petition for attention of FTP
 

[ QUOTE ]
+1

[/ QUOTE ]

Re: Petition for attention of FTP
 

+1

Re: Petition for attention of FTP
 

[ QUOTE ]
+1

[/ QUOTE ]

Re: Petition for attention of FTP
 

Full Tilt has listened to this and the originating thread, and we take these concerns very seriously. We care about our players and strive to provide the best possible environment for playing poker, in every respect.

In regard to the first point, on receiving a "fair hearing":

Although this is not a court of law, we've gone to extraordinary lengths to give the players in question every possible benefit of the doubt.

This particular case was first reviewed in the normal manner, then examined in more detail using new information, and then taken to higher levels of management for further review. The players were given ample opportunity to argue their side of the story, and did so, at length. In this particular instance, an expert consultant was hired and reviewed all aspects of the case, even though the evidence of wrong-doing was very strong. The resolution of the case took longer than normal as a result, but having several independent views ensures that a fair and unbiased conclusion is reached.

In regard to receiving an immediate email when an account is suspended:

We agree.

Full Tilt acknowledges that this aspect of conducting investigations should be handled quickly, to prevent unnecessary concern on the part of the player. We admit that there have been some slips in the execution of our normal practices. We have addressed the problem, and our procedures have been altered to make it less likely to happen again in the future. In addition, we will never ignore player inquiries to the status of their investigation. While there may not be new updates, we will always respond to acknowledge a player’s email.

In regard to investigations being conducted within a "realistic timescale":

Unfortunately, this desire is not always consistent with having a complete investigation that respects the player's right to a fair conclusion.

This was a complicated, precedent-setting case, and therefore there was a pressing need for due diligence. Would you rather have an outcome that is very fast, or very fair? It isn't always possible to have both. It would be easy to resolve cases very quickly if we didn't care deeply about our player's best interests. But we do care. Seizing a person's bankroll (regardless of the amount) is taken very seriously, and investigations will take as long as necessary for us to be comfortable with making that decision.

Full Tilt Poker would like to thank the readership of 2+2 for voicing their concerns. Rest assured that your voices have been heard, and actions have been taken to improve our procedures in the future. We listen closely to our player's concerns, and we learn from our mistakes, because we are committed to constantly improving every facet of the FTP experience. We appreciate all feedback, including constructive criticism.

FTPSean

Re: Petition for attention of FTP
 

[ QUOTE ]
[ QUOTE ]
+1

[/ QUOTE ]

[/ QUOTE ]

Re: Petition for attention of FTP
 

FTPSean, thanks for the post. It seems that a thorough investigation was done in respect of the sillysal saga and I hope you continue to root out all cheaters and confiscate their funds then ban them in the future.

From reading the sillysal thread you will see I was asking for people to stop the FTP bashing and let the investigation complete before posting wild accusations criticising your site and blindly supporting sillysal. However, there are obvious failures in FTP’s communication procedures and it is good to see these will be addressed. It is this aspect that prompted me to ask for this petition to be started.

I am still very unclear how a player can counter claims against them. The silllysal case became very high profile and I am comfortable that a full investigation was completed. What troubles me though is that if the amount seized was smaller and lower profile how can we present a case of innocence and be confident that an impartial review will be done.

You have agreed to immediate information – good. It is surely the minimum that should happen and I cannot see how FTP thought any differently.

I realise that each investigation will be different and an accurate timescale is difficult but some basic information would be appreciated. You must have completed many investigations and have a reasonable idea of “normal” times for specific “charges”. If complications arise then we will all accept that extended time will be necessary.

You are correct in saying that we want a complete investigation and not rushed. This would only lead to mistakes. However, people under investigation feel they are in a black hole and don’t know what is happening.

I hope FTP does improve and obviously time will tell. Communication is key and one of the major reasons PokerStars get top marks. Take their lead because a strong FTP is needed. I wish you well.

Re: Petition for attention of FTP
 

[ QUOTE ]
In addition, we will never ignore player inquiries to the status of their investigation. While there may not be new updates, we will always respond to acknowledge a player’s email.

[/ QUOTE ]

This is false; your support department routinely ignored emails from me when my account was locked.

[ QUOTE ]
Would you rather have an outcome that is very fast, or very fair? It isn't always possible to have both.

[/ QUOTE ]

Yes, it is; PokerStars finishes investigations much, much faster than your company does and is widely held as the best in the business at doing so. If you don't believe it, just read the posts in the zoo and compare the number of "PokerStars screwed me" posts to "FTP screwed me."

Re: Petition for attention of FTP
 

+1

Re: Petition for attention of FTP
 

Signing just isn't the same now that FTPSean has already responded. Oh well,
[ QUOTE ]
+1

[/ QUOTE ]

Re: Petition for attention of FTP
 

[ QUOTE ]
+1

[/ QUOTE ]

Re: Petition for attention of FTP
 

[ QUOTE ]
Signing just isn't the same now that FTPSean has already responded. Oh well,
[ QUOTE ]
+1

[/ QUOTE ]

[/ QUOTE ]

+1

Re: Petition for attention of FTP
 

[ QUOTE ]
[ QUOTE ]
Signing just isn't the same now that FTPSean has already responded. Oh well,
[ QUOTE ]
+1

[/ QUOTE ]

[/ QUOTE ]

+1

[/ QUOTE ]

Re: Petition for attention of FTP
 

i now play on stars rather than full tilt

Re: Petition for attention of FTP
 

[ QUOTE ]
I am still very unclear how a player can counter claims against them.


[/ QUOTE ]

This is a HUGE issue and it has NOT been addressed by FTP.

Re: Petition for attention of FTP
 

[ QUOTE ]
i now play on stars rather than full tilt

[/ QUOTE ]

Re: Petition for attention of FTP
 

FTP's response is unsatisfactory.

I already play on Stars because of the better benefits, but I will not play on FTP until something changes on this matter.

Apparently FT plays the role of judge, jury, and executioner and the only thing they can say is "Trust us. We go to great lengths to make sure the correct decision is made." But in some cases it appears that they may have gotten it wrong.

No way do I want to play somewhere where all funds are being confiscated without even showing the players the evidence OR letting them defend themselves. No way.

Shame on you Full Tilt.

Re: Petition for attention of FTP
 

+1

Re: Petition for attention of FTP
 

[ QUOTE ]
FTP's response is unsatisfactory.

I already play on Stars because of the better benefits, but I will not play on FTP until something changes on this matter.

Apparently FT plays the role of judge, jury, and executioner and the only thing they can say is "Trust us. We go to great lengths to make sure the correct decision is made." But in some cases it appears that they may have gotten it wrong.

No way do I want to play somewhere where all funds are being confiscated without even showing the players the evidence OR letting them defend themselves. No way.

Shame on you Full Tilt.

[/ QUOTE ]


I didn't think poker players believed in shaming the sites.

Re: Petition for attention of FTP
 

me too

Re: Petition for attention of FTP
 

+1