Re: The official PAYTRU thread
 

[ QUOTE ]
Does anyone know if you can cashout from Stars to your PayTru card without first having made a deposit from it?

[/ QUOTE ]

Can anyone else besides ridonkulous confirm this? I'm sure that he was correct in saying you can, but I would like a little more assurance that you can cash out using the paytru card without using it to deposit...

Re: The official PAYTRU thread
 

[ QUOTE ]
[ QUOTE ]
Does anyone know if you can cashout from Stars to your PayTru card without first having made a deposit from it?

[/ QUOTE ]

Can anyone else besides ridonkulous confirm this? I'm sure that he was correct in saying you can, but I would like a little more assurance that you can cash out using the paytru card without using it to deposit...

[/ QUOTE ]

Yes, I cashed out without making a deposit first.

Re: The official PAYTRU thread
 

[ QUOTE ]
[ QUOTE ]
Does anyone know if you can cashout from Stars to your PayTru card without first having made a deposit from it?

[/ QUOTE ]

Can anyone else besides ridonkulous confirm this? I'm sure that he was correct in saying you can, but I would like a little more assurance that you can cash out using the paytru card without using it to deposit...

[/ QUOTE ]

I did it last month, no trouble.

Re: The official PAYTRU thread
 

i recieved my physical card about a month ago, but i threw it away. so now i want to load my card( i have the credit card number written down on a piece of paper)but i dont have the cvv number. does 000 still work, or do i need the real number?

Re: The official PAYTRU thread
 

Anybody gotten a check from Stars recently? What's the wait time like? I'm debating how to cash out; I don't want to wait too long but I don't want to pay a ton of fees to use PayTru either.

Re: The official PAYTRU thread
 

3 checks recently, all under 2 weeks.

Re: The official PAYTRU thread
 

[ QUOTE ]
i recieved my physical card about a month ago, but i threw it away.

[/ QUOTE ]

Why the [censored] did you do that?


[ QUOTE ]
does 000 still work

[/ QUOTE ]

No.

Re: The official PAYTRU thread
 

[ QUOTE ]
Anybody gotten a check from Stars recently? What's the wait time like? I'm debating how to cash out; I don't want to wait too long but I don't want to pay a ton of fees to use PayTru either.

[/ QUOTE ]I, too, have gotten 3 checks in the past 45 days. One I requested on a Monday and received Friday. Others took up to 10 days.

PayTru Maxxed Out?
 

When I click Pre-Paid Visa in cashier box, I get this message:

"PLEASE READ: This option is currently unavailable. The Prepaid Visa Debit Card program has reached capacity limits for issuing new cards. Please check back soon to order your new card."

Re: The official PAYTRU thread
 

[ QUOTE ]
[ QUOTE ]
[ QUOTE ]
If you go to 'Cash Out' in Poker Stars is it still an option for everyone?

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Not an option for me.

WTF

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I just checked and it is no longer an option for me. Has anyone asked for clarification from PS yet on this? I will fire off an email right now and will let you all know what I find out.

Les

[/ QUOTE ]

I have cashed out once with the card, just went to cashout again but it isnt an option, is it automatic now or is it gone?

Re: The official PAYTRU thread
 

[ QUOTE ]
[ QUOTE ]
[ QUOTE ]
[ QUOTE ]
If you go to 'Cash Out' in Poker Stars is it still an option for everyone?

[/ QUOTE ]

Not an option for me.

WTF

[/ QUOTE ]

I just checked and it is no longer an option for me. Has anyone asked for clarification from PS yet on this? I will fire off an email right now and will let you all know what I find out.

Les

[/ QUOTE ]

I have cashed out once with the card, just went to cashout again but it isnt an option, is it automatic now or is it gone?

[/ QUOTE ]

Wait a few hours and try again. Sometimes the option goes down for one reason or the other. I just cashed out yesterday using paytru and it was fine.

Re: The official PAYTRU thread
 

I have a question for frequent users of this card:

I use it to pay my cable bill. I cash out the exact bill amount plus one dollar to account for the fee. However, I have used it twice, and neither time was a fee charged. My balance is two dollars. Further, when I look at my statement on the PayTru site, it shows "0" in the fee column, like this:

http://img78.imageshack.us/img78/8348/nofeete6.jpg

I'm not complaining obviously, but is this normal? It does say "mail/phone purchase" in the description which I guess could be different from a POS purchase. It has been well over a month since the first use and that dollar is still there.

Re: The official PAYTRU thread
 

I just cashed out an hour ago. No probs.

Re: The official PAYTRU thread
 

[ QUOTE ]
I just cashed out an hour ago. No probs.

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Yeah, I got it to work, user error on my part.

Re: The official PAYTRU thread
 

What's the max someone has been able to cash out in one transaction and where at if you don't mind saying?

Re: The official PAYTRU thread
 

im curious if this works for bodog deposits

Re: The official PAYTRU thread
 

I had never cashed out using paytru until just now and it was instant. And then I used it to deposit onto full tilt. Are they suposed to charge $1 for deposits onto other sites then stars? Cause they didn't charge me anything to deposit into full tilt.

Re: The official PAYTRU thread
 

[ QUOTE ]
I had never cashed out using paytru until just now and it was instant. And then I used it to deposit onto full tilt. Are they suposed to charge $1 for deposits onto other sites then stars? Cause they didn't charge me anything to deposit into full tilt.

[/ QUOTE ]

How much did you cash out? I just cashed out 750 and it wasn't instant. I'm hoping I don't have to wait too long as I want to use the money to pay a deposit to hold an apartment.

Re: The official PAYTRU thread
 

It was only $200, so that might have something to do with it.

Re: The official PAYTRU thread
 

Still curious if anyone else has used this card to make purchases and not been charged the $1 fee, so far I've used it twice to pay my cable bill and neither time was I charged. I suppose I can try using it to buy something else and report back my findings if no one can tell me.

Re: The official PAYTRU thread
 

I just used it without being charged the $1 fee.

Re: The official PAYTRU thread
 

[ QUOTE ]
It was only $200, so that might have something to do with it.

[/ QUOTE ]

Just like other Star's cashouts, if you are cashing out to the source you deposited with, you get the amount up to your original deposit amount instantly. Anything over takes up to 3 days to clear for the PayTru card. I've had some take 3 days, and some be there the next morning.

Re: The official PAYTRU thread
 

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[ QUOTE ]
It was only $200, so that might have something to do with it.

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Just like other Star's cashouts, if you are cashing out to the source you deposited with, you get the amount up to your original deposit amount instantly. Anything over takes up to 3 days to clear for the PayTru card. I've had some take 3 days, and some be there the next morning.

[/ QUOTE ]

I thought about that as being the reason, but I only used the paytru card to deposit once and it was for $100, I did recently use my bank debit card for the reload, so maybe that extra money counted and thats why I got it so fast.

Re: The official PAYTRU thread
 

do you guys think its safe to let my cash sit (not getting hit with fees) in paytru for awhile or do you guys just cash it out via atm asap??

Re: The official PAYTRU thread
 

tried three times logging into my account this morning, and it says "invalid pin", which is strange because I haven't changed it and I've logged beforein over the last couple weeks. Has this happened to anyone else?

I've emailed support.

Re: The official PAYTRU thread
 

[ QUOTE ]
do you guys think its safe to let my cash sit (not getting hit with fees) in paytru for awhile or do you guys just cash it out via atm asap??

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After the neteller events, i cash mine out asap using paytru.

Re: The official PAYTRU thread
 

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tried three times logging into my account this morning, and it says "invalid pin", which is strange because I haven't changed it and I've logged beforein over the last couple weeks. Has this happened to anyone else?

I've emailed support.

[/ QUOTE ]

Update - I called a rep on the 800 number and they were able to reset it right away.

Re: The official PAYTRU thread
 

Everyone complaining about the card being debited when declined at the merchant, calm down. This is typical of "weird" credit cards and it's par for the course with transactions that have some problem aside from NSF. After xx amount of days the funds will automatically be returned. I've dealt with this on multiple cards and it's always the same. Now if PayTru wanted to, you can request some number and tell the merchant to do some jibberish and it would return. This is up to them though and I wouldn't even go through the hassle.

Re: The official PAYTRU thread
 

So right now Stars doesn't have the PayTru cashout option. Is it standard for it to go down and come back or is it just that I cashed out a few days ago?

Re: The official PAYTRU thread
 

Fulltilt doesnt accept Paytru anymore?

Re: The official PAYTRU thread
 

How come every time I go to apply I get:

"Were very sorry!

payTru card ordering is temporarily unavailable.

Please try again later.

Thank you."

Just bad timing or has it been like this for a few days?

Re: The official PAYTRU thread
 

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Just bad timing or has it been like this for a few days?

[/ QUOTE ]


It's been like this.

Re: The official PAYTRU thread
 

I forgot my PIN so I went to the FAQ and emailed support@paytrucard.com with the requested information, they emailed me back (from a first-pay.com email address?? ) and asked for the first line of my address. In the email they also put a link to their website as www.paytru.com which doesn't work. I mean in gmail it says it's a reply from the email I sent and just from a different address, and it seems harmless enough but I was just wondering about some of this. I guess this is the email they use for responding, first-pay.com is like a parent company or something, and they just forgot their website domain? Meh I normally wouldn't care but the site just seems so unprofessional and it's dealing with money. Here's the email:

[ QUOTE ]
PAYTRU <paytru@first-pay.com>
to me

show details
9:35 pm (8 minutes ago)

Dear PayTru Customer,



Thank you for contacting PayTru.



We are in receipt of your recent e-mail.



Please be advised that in order to reset your pin, we are kindly requesting that you provide the following detail:



1) The first line of your address



Once you have received the default pin please review the website at www.payTru.com where you can change the default pin and reset it.



We trust that this has clarified the situation for you.



Thank you for your support and do have a nice day!



Clint Nicholas

PayTru Customer Support

[/ QUOTE ]

Re: The official PAYTRU thread
 

I know these things seem to be day by day but I used mine on ft on the 28th. Good Luck

PayTRU Sucks!
 

I emailed PayTRU about where's my card?

"payTru has currently reached the capacity limits for the issurance of new cards and therefore cannot issue any new cards at this time. This affects all card numbers issued since May 1st as well as any card replacements. Check the payTru website in the near future for a card issuance update."

Nice of them to tell me AFTER I received an email when I signed up that said "You will be receiving your physical PayTRU card within 14 business days!" (On May 6th)

There is nothing on their website that mentions anything. You have to ask.

F U payTRU

----------Kitty

Re: PayTRU Sucks!
 

[ QUOTE ]
I emailed PayTRU about where's my card?

"payTru has currently reached the capacity limits for the issurance of new cards and therefore cannot issue any new cards at this time. This affects all card numbers issued since May 1st as well as any card replacements. Check the payTru website in the near future for a card issuance update."

Nice of them to tell me AFTER I received an email when I signed up that said "You will be receiving your physical PayTRU card within 14 business days!" (On May 6th)

There is nothing on their website that mentions anything. You have to ask.

F U payTRU

----------Kitty

[/ QUOTE ]

I got the exact same email without having enquired about when I would receive my card.

I recently cashed out at PokerStars and was forced to send the first $600 back to payTRU.

My immediate response was to email PokerStars support and ask them if I could transfer my $600 back to them and not be required to send any money back to payTRU on a subsequent cashout.

My next immediate response was to think -- to hell with waiting for a response from PokerStars support. I successfully transferred the $600 back to PokerStars. I will deal with PokerStars the next time I cash out. If payTRU is still not issuing physical cards, surely PokerStars will not require cashouts to go back to payTRU.

Maybe I am overreacting, but my advice would be to get all of your money out of payTRU NOW. Their excuse that they have reached their limit on issuing new cards is pure nonsense. What possible limit could that be? Obviously they contract to a third party to actually produce and mail the cards.

The only explanation I can think of is that they don't have enough cash on hand to cover their deposits and are trying to restrict withdrawals.

Again, my advice. Get all of your money out NOW. Send it to PokerStars or another poker room which accepts payTRU. If you have a physical card, withdraw at an ATM.

I agree with you, Kitty. F U payTRU.


David Solomon

Re: PayTRU Sucks!
 

[ QUOTE ]
Their excuse that they have reached their limit on issuing new cards is pure nonsense. What possible limit could that be? Obviously they contract to a third party to actually produce and mail the cards.

The only explanation I can think of is that they don't have enough cash on hand to cover their deposits and are trying to restrict withdrawals.

Again, my advice. Get all of your money out NOW.

[/ QUOTE ]

You are overreacting, IMO. PayTru was only offered to a certain number of people to begin with. There is a reason for this, and I don't think it has anything to do with what you stated above.

I agree, it's shady. But in the current environment, you have to exercise some patience. PayTru just popped up for us, and is probably flooded with the immediate growth it's experiencing.

I'm not going to argue with anyone who wants to pull out their money (it's probably not a good idea to store any money in any ewallet these days) but I don't think these hiccups deserve mass warnings.

FWIW, I've had no problems with PayTru. Perhaps my opinion will change if I do.

Re: PayTRU Sucks!
 

Got this response back from PokerStars support precisely one hour and sixteen minutes after I emailed them --

Hello XXXXXXX,

Thank you for writing.

You may deposit the funds back into your PokerStars account. Once you do
so, you can request for us to block it, so that you are no longer able to
use it again in the future. This would prevent any cashouts from being
sent there.

If there is anything else that we can assist you with, feel free to
contact us again any time.


Regards,

Jessica
PokerStars Support Team


So I guess I will wait until I am ready to cashout, then make a decision. If I have gotten a physical card by then, and no one is reporting ATM problems, then I will probably let the money go back to payTRU again. It IS desirable to be able to get almost instant access to money in my PokerStars account via an ATM withdrawal.

Otherwise, F U payTRU.


David Solomon

Re: PayTRU Sucks!
 

[ QUOTE ]
Got this response back from PokerStars support precisely one hour and sixteen minutes after I emailed them

[/ QUOTE ]

Got the same email.

[img]/images/graemlins/heart.gif[/img] Jessica
[img]/images/graemlins/heart.gif[/img] PokerStars Support Team
[img]/images/graemlins/heart.gif[/img] PokerStars

I *DO* understand payTRU is new, and must be experiencing massive growth, but....

1) They stopped issueing cards starting May 1st.
2) I signed up on May 6th.
a) No notice on their site about any problems
b) payTRU's email said my card would be shipped with 14 businesss days
3) After not hearing anything from them and not receiving my card after 17 business days, I emailed them. 1st response was "Sorry...forwarded to the relevant department...as soon as they contact us...you'll be contacted." 2+ hours later I receive the "No cards since May 1st" email.
4) Their is currently no notice on their site about any problems with issuing cards.

If a company wished to handle my money I need to trust them. The above actions do not lead me to trust them. They could have addressed all the above issues with less than an hour's work. Add a statement to the web page and send out a mass email. Very simple, but they either decided not to, or didn't think about their customers.

I miss Neteller.

---------------Meow

Re: PayTRU Sucks!
 

My citi card account is locked because "your account may be at risk for unauthorized use." Further, "Note: The situation that resulted in risk to your account is under investigation by law enforcement agencies and we are unable to disclose specific information on this case."

Ruh roh?