Re: Poker Stars Instant EChecks
 

BOA did work for me...100$

Re: Does depositi affets your credit score?
 

[ QUOTE ]
Just tried 25 and it worked, oh god if I can withdraw weeeeee

[/ QUOTE ]

Re: Does depositi affets your credit score?
 

Phase one complete. I ran the $25 up to $250. Next I will try to withdraw to my bank acct and report back.

Re: Does depositi affets your credit score?
 

Anyone here have success stories with cashing out? I cashed out the 26th and it isn't in my bank yet.

Re: Does depositi affets your credit score?
 

just got this message after cashing out on the 24th

Your following eCheck cashout encountered a technical error while being

processed:

trans.#96479762 - 8/24/2007 - $600.00

The funds for this cashouts have now been credited back to your
PokerStars
account. Please do not cashout via eCheck right now and choose
alternate
cashout method. Once this technical problem has been fixed, we will
notify
you and you will be able to cashout via eCheck again.

Please accept our apologies for any inconvenience caused. If you have
any
questions or if there is anything else we can help you with, please let
us know.

Regards,

Dalia
PokerStars Payments

Re: Does depositi affets your credit score?
 

Has anyone had the $$ actually taken from their bank account after a deposit? I deposited on the 24th and it still hasn't been taken out of my account, but I was given the $$ on Stars.

Re: Does depositi affets your credit score?
 

[ QUOTE ]
Has anyone had the $$ actually taken from their bank account after a deposit? I deposited on the 24th and it still hasn't been taken out of my account, but I was given the $$ on Stars.

[/ QUOTE ]

It hasn't hit my bank account either, what is up with this? E-mailing PS now...

Re: Does depositi affets your credit score?
 

[ QUOTE ]
[ QUOTE ]
Has anyone had the $$ actually taken from their bank account after a deposit? I deposited on the 24th and it still hasn't been taken out of my account, but I was given the $$ on Stars.

[/ QUOTE ]

It hasn't hit my bank account either, what is up with this? E-mailing PS now...

[/ QUOTE ]

weird, post the email you get back if you can

Re: Does depositi affets your credit score?
 

E-mail I received:

Thank you for contacting PokerStars.

Echeck deposits can take 3-5 business days to clear. Considering this
is a
holiday weekend, you might not see this on your statement for a few
more
days, but nothing is unusual about this.

Good luck to you, and thank you for choosing PokerStars.



Hopefully something shows up by the end of the week.

Re: Does depositi affets your credit score?
 

If you already got your money to play with whats the difference when it hits your bank account?

Re: Does depositi affets your credit score?
 

[ QUOTE ]
If you already got your money to play with whats the difference when it hits your bank account?

[/ QUOTE ]

If it doesn't work quickly when I deposit, then it probably will not work quickly when I withdraw. I just want an easy and fast method. I also want to make sure that they took the money from the correct account, so that I can feel confident that withdrawals will go to the correct account as well.

Re: Does depositi affets your credit score?
 

[ QUOTE ]
If you already got your money to play with whats the difference when it hits your bank account?

[/ QUOTE ]

I deposited so I can withdraw with that method (see a few posts above in this thread).

I want the deposit to show up so I know my bank accepts the processor, etc. so I can withdraw using e-check back into my bank account.

Re: Does depositi affets your credit score?
 

[ QUOTE ]
[ QUOTE ]
If you already got your money to play with whats the difference when it hits your bank account?

[/ QUOTE ]

I deposited so I can withdraw with that method (see a few posts above in this thread).

I want the deposit to show up so I know my bank accepts the processor, etc. so I can withdraw using e-check back into my bank account.

[/ QUOTE ]

Mine took 2 business days to hit my account. I only did a $25 PS's deposit to get it established, so I could cash out thru the eCheck.

Re: Does depositi affets your credit score?
 

[ QUOTE ]
[ QUOTE ]
[ QUOTE ]
If you already got your money to play with whats the difference when it hits your bank account?

[/ QUOTE ]

I deposited so I can withdraw with that method (see a few posts above in this thread).

I want the deposit to show up so I know my bank accepts the processor, etc. so I can withdraw using e-check back into my bank account.

[/ QUOTE ]

Mine took 2 business days to hit my account. I only did a $25 PS's deposit to get it established, so I could cash out thru the eCheck.

[/ QUOTE ]

What date did you cashout? Back in the day these would show up at 7 am so 1.45 hours for me. I'll report in if I run good.

Re: Does depositi affets your credit score?
 

still haven't got it , stars says to email them in a few more days even though something has to be wrong. these used to take 2 days every time.

Re: Poker Stars Instant EChecks
 

[ QUOTE ]
Hello xxxxx,

You're unable to make an Echeck deposit at this time because your routing account number has been black listed with our Echeck processor. This was made in error and has affected a number of genuine customers. We have addressed the problem with our Echeck processor. They are working to fix this as soon as possible.

Please try to make an Echeck deposit again later or if you'd like to make a deposit right now I can suggest that you visit our web site to view our other available deposit options:

http://www.pokerstars.com/realmoney.html.

If you'd like to know more about another deposit option or you have any other questions, please email us again any time and we'll be happy to help you.

Best Regards,

Luis C
Pokerstars Security

[/ QUOTE ]

damn wtf is this

anyways, I deposited with eChecks successfully.

I now have a pending cashout with eChecks (it was approved immediately though which was nice). Then I received an email a day or two later that said the transfer has gone through but that it can take up to 7 business days to hit my bank account. This was on the 24th, so I'm not worried or anything, but if this blacklisted [censored] happens to me I'm gonna be pissed.

Re: Poker Stars Instant EChecks
 

are these like normal EFTs from neteller? from what i read, it sounds like people had them being charged to their bank accounts immediately.

i don't have much $ in my chking account right now, but i'm going to deposit some of my live bankroll tomorrow into my account. will i be ok to use e-checks right now?

Latest eChecks Update
 

Latest Emails. The first one is from me; the second one is PokerStars' response:

>Hello,
>
>Below is an email chain with you all where I inquired as to the timeliness
>of eChecks withdrawals. Tomorrow will be the first day passed the 7-day
>time period that I was told applies to eChecks cashouts.
>
>It will not bother me if this takes a few days over the alloted time; I
know
>you all have a ton of customers and a ton of cashout/deposit requests each
>day (if it takes 10 or 12 days, no big deal).
>
>What does bother me though is something I read regarding eChecks which is
>that someone's routing number got accidentally blacklisted and that there
>would be a delay with their eChecks withdrawal. *Have I passed the stage
in
>the cashout process where I would have encountered this problem? If so,
how
>much longer do you think I will have to wait?*
>**
>*Also, once the amount hits my "eChecks account" do you guys see any more
>detail or is it in the hands of the third party processor at that point?*
>
>Thank you for taking the time to answer my questions. Although PokerStars
>does have a great reputation (both in customer support and cashout
>reliability), the overall state of online poker has me a bit uneasy with
>regards to cashing out and depositing.
>
>Thanks,
>XXXxX

__________________________________________________ ______

PokerStars Response:

Hello XXXXX,

I apologize for the misinformation you have received regarding the time
frames. The eCheck cash outs are to be credited to your bank account
within 3 to 5 business days of the date we release them. The oldest cash
out you requested was processed on August 25th on our end which means you
should already have the credit.

I will have our payments department look into this delay in order to
determine the status of your cash out.

Thank you for your patience.

Regards,

Gabriel
PokerStars Support Team
__________________________________________________ ____

If this was any other site than PokerStars I'd probably be more worried. I'll post an update in this thread when I receive an email back from PokerStars.

**NOT** A success story
 

Summary:

Deposit cleared, reflected in Bank statement

Cashout processed but never hit the bank ( BoFA).

Eventually some guy gets to investigating it, and says, "missing cashout" and " NO TIMEFRAME".

No updates, or explanations yet. Either they dont know or dont want to reveal, or I'm just spoiled and expect answers too fast.

Barebones, he is what happened.
---------------------------
Cashout request time: 2007/08/22 07:25:15

Cashout amount: $500.00


$500.00 will be credited back to your account (1***************2560).
Credit transaction #XXXX

------------------------------

PokerStars Cashier <cashier1@pokerstars.com>
to me

show details
Aug 25

Cashout request time: 2007/08/22 07:25:16

Cashout amount: $500.00


$500.00 has been credited to your ECHECK account (1***************2560).

This amount is now available in your ECHECK account balance

If you have any further questions regarding this transaction,
please contact cashier@PokerStars.com
---------------------------------------
No Funds ( msg to support)
----------------------------------------
It had been over 7 days since you have sent me this confirmation report, but I have received no funds in my checking account yet.

Can you keep me updated about whats going on and why its taking so long, especially since this is a recent feature.

Additionally this is the most relevant feature that the service set you offer is better than that of the competitors. I'd appreciate to be kept in the know of how its panning out, and what the expected time frames are.

Thanks again
XXXX


ps: The statement "This amount is now available in your ECHECK account balance" is highly misleading

---------------------------------------------------

Hello XXXX,

Thank you for your email. Please understand that it takes from 3 to 5
business days for your eChecks cashouts to be credited to your account
after being processed. These funds should be credited later today or
tomorrow.

Please allow until tomorrow for your funds to be credited. If not, please
contact us again.



Regards,

Magda
PokerStars Support Team

-----------------------------------------------

to PokerStars

show details
Sep 2 (3 days ago)
No funds yet. Please investigate and inform me promptly

__________________________________________________ __________

PokerStars Support
to me

show details
Sep 2 (3 days ago)
Hello XXXX,

Thank you for your email.

I will forward your email to the department in charge of handling these
issues so that they may continue to assist you. They will contact you as
soon as they can, early next week, since they are closed for the weekend.
Your patience is greatly appreciated.


Regards,

Marlene
PokerStars Support Team

---------------------------------------------------

PokerStars Support
to me

show details
Sep 2 (3 days ago)
Hello XXXX,
I am now currently investigating what has happened to your missing
cashout. I will endeavor to resolve this matter as quickly as possible,
however I cannot give an exact time frame for this, and ask you be patient
whilst this matter gets resolved. I will get in contact once I have gotten
confirmation of what has happened to your cashout.

Please do not hesitate to get in contact if you have any further queries.

Best Regards,

Jonathan,
PokerStars Payments

-------------------------------------------------

to PokerStars

show details
Sep 4 (20 hours ago)
Updates??

-----------------------------------------------------

PokerStars Support
to me

show details
Sep 4 (19 hours ago)
Hello,

Thank you for your email.

As was mentioned in the previous email you received from us, the person
handling this matter will get into contact with you as soon as the person
has confirmation of what has happened to your cashout.

Thank you for your patience, and for choosing PokerStars.


Regards,

PokerStars Support Team

---------------------------

Re: **NOT** A success story
 

This is [censored], looks like you and I are in the same boat.

The 3-5 days has passed for me as well (as you can see in my previous post). I also made another, larger withdrawal a few days after my first one (before the delay issue), which has now been "released" and therefore I cannot cancel it. It now has the same fate as my first cashout (this second one was more than twice as big).

They have been very, very fast in replying to my emails for sure (much less than 24 hours for each response), but of course, nothing of substance has occurred.

I just want my money.

[censored]

Re: **NOT** A success story
 

This really pissed me off. After a nice chain of emails, most of which were handled by different support personnel, some bitch sends me this:
__________________________________________________ ______
Hello XXXXX,

Thank you for your email.

Please be advised that when you make a cashout request, it may take up to
72 hours for the transacion to be processed and the funds credited to the eCheck account. Then, it can take the bank from 3 to 5 business days in posting the funds to your bank account.

Regards,

Marlene
PokerStars Support Team
__________________________________________________ _____

She clearly didn't take the time to read through any of the previous emails that were referenced in my latest reponse (and which were attached to my email). Instead, she looks at the title and sends me this carbon copy reponse. Dumb [censored]. So I sent this back:

Marlene,

I am very well aware of this, please forward my email to Steven T or take the time to read the entire chain of emails.

It has been well over the allotted time (3-5 days) for my first transaction, and it should currently be under investigation as to what the cause of the delay is. I am well beyond the point of receiving prewritten answers to questions pertaining to my situation like the one you sent me.

I am being very understanding and patient, but I do not want my issue to get lost in a crowd of "standard cash out questions" because someone does not take time to properly take a look at what the issue is.

The support team has been very helpful so far, but I want to make sure my issue does not get shelved.

Thanks,
XXXXX

I did my best to keep things professional, but goddamn I wanted to drop some [censored] expletives.

Re: **NOT** A success story
 

Hello XXXXX,

I apologize for not making myself clear in my previous email. I was referring to your last cashout in the amount of $X,XXX.

I will forward your email to Steven as per your request. Please rest assured that your email or concern, will not get lost in a crowd of "standard cash out questions" as you state.

Regards,

Marlene
PokerStars Support Team
__________________________________________________ ________

Her response time was like 10 minutes tops, which is awesome.

Re: **NOT** A success story
 

I'm still waiting for my deposit to hit my bank account. Today would be the third business day since my deposit on Friday afternoon. Hopefully it pops up by the weekend.

Also, has anyone succesfully received a withdrawl in their bank account through echeck? If not, I might just request a check and deposit it the old fashioned way.

Re: **NOT** A success story
 

[ QUOTE ]
This is [censored], looks like you and I are in the same boat.

The 3-5 days has passed for me as well (as you can see in my previous post). I also made another, larger withdrawal a few days after my first one (before the delay issue), which has now been "released" and therefore I cannot cancel it. It now has the same fate as my first cashout (this second one was more than twice as big).

They have been very, very fast in replying to my emails for sure (much less than 24 hours for each response), but of course, nothing of substance has occurred.

I just want my money.

[censored]

[/ QUOTE ]

Yeah same boat. Lots of words, but nothing substantive yet. However I was lucky and got my second withdrawal canceled just in time.

last message from em

Hello XXXX,

I am sending you this as an update as you have requested many times, and I
apologise for not responding sooner. I was holding out to send you some
good news, but at present we are still awaiting confirmation from the
processors of what the problem is.

There is still no indication of a timeframe for this issue to be resolved,
however we expect it to be sometime this week. I thank you for your
patience so far, and I will continue to chase this matter on your behalf.

I will be in contact once I have more information or answer any questions
you may have.

Regards,

Jonathan,
PokerStars Payments.

Re: **NOT** A success story
 

I wonder why the PokerStars.com website still has this under the ECHECK section.....


"Instant eChecks are currently unavailable for Canadian players.

We do not have an estimated time for when eChecks will be available
again. In the meantime, we suggest that you use ePassporte or
Moneybookers to make a deposit at PokerStars.

For information on any of our other deposit methods, please visit our Real Money page or email us at support@pokerstars.com.

PokerStars stopped accepting deposits and cashouts from US players via eChecks as of the evening of January 17th, 2007. "

[img]/images/graemlins/confused.gif[/img]

Re: **NOT** A success story
 

i have been waiting around 2 weeks for echeck withdrawals as well. sent a letter yesterday asking if they had any info. got this back.
Hello John Kimble,

I have reviewed your account and noticed that because of technical error,
your cashouts were not processed. I have now sent these cashouts to the
processor. Please allow up to 7 business days for the funds to be credited
to your bank account.

Please accept our apologies for any inconvenience caused.

As always we are here at your service, so please do not hesitate to contact
us if we can be of any further assistance.


Regards,

Dalia
PokerStars Payments

Re: **NOT** A success story
 

Shippppppppp

Hello XXXXX,

Further to my email below regarding E-checks.

I have now been advised that all pending transactions are in process, and you should expect each pending transaction to be completed in the next two days.

Kindest regards,

Steven T
PokerStars.com
________________________________________________

I hope uphigh_downlow received this as well.

See my previous posts for the full story.

Re: **NOT** A success story
 

PokerStarsSupport
to me

show details
4:30 pm (4 hours ago)
Hello XXXX,

I am pleased to inform you that the current problem experienced with your
eCheck cashout has now been resolved. Your bank account will be credited
within the next 2-5 business days with your funds. Please accept our
apologies for this delay and any inconvenience caused.

Thank you for your patience in this matter it has been much appreciated,
and I assure you that this issue has been resolved and your cashout has
now been sent to your bank.

Please do not hesitate to get in contact if you have any further questions.

Best Regards,

Jonathan,
PokerStars Payments.
---------------------------------
to PokerStarsSupp.

show details
8:41 pm (0 minutes ago)
Thats is indeed good news. Thank you for resolving the issue. However I wont be completely satisfied, until I'm made aware about the exact nature of the problem, and how it was resolved..

Hoping for a detailed response as soon as possible

Thanks again
XXXX
--------------------------------

I dont know if you care enugh to ask about the details of the technical error, but knowing what kinda issues crop up, is important to have any faith in the system, for me.

Re: **NOT** A success story
 

It wasn't enough of a delay for me to really care. It was likely eChecks just had some technical error during processing or something like that. A few extra days is no big deal, if it had been a month I'd definitely demand some information.

Re: Poker Stars Instant EChecks
 

I deposited $200 to PokerStars from my BofA account exactly 2 weeks ago. Pokerstars credited me the cash but the withdrawal has not hit my account yet. Guess I better win back that $200, huh?

Re: Poker Stars Instant EChecks
 

17 days and the deposit still hasn't hit my bank.

Re: Poker Stars Instant EChecks
 

[ QUOTE ]
I deposited $200 to PokerStars from my BofA account exactly 2 weeks ago. Pokerstars credited me the cash but the withdrawal has not hit my account yet. Guess I better win back that $200, huh?

[/ QUOTE ]

Same here. I'm still trying to figure out what to do.

Re: Poker Stars Instant EChecks
 

[ QUOTE ]
Hello,

Please allow me to apologize for this delay.

We have been in constant contact with our ECheck processors to find out the reason why they were unable to debit and credit funds from our players' bank accounts.

We were informed yesterday, that they have located the source of this technical problem and are working around the clock to put all the transfers up to date. As you must understand, several transactions were affected and they have started to process them all.

However, the settlement with your bank should take 3-5 days to be completed. Debits or credits will be made in all players' bank accounts by then, and this time there should be no problems with your transactions.

We appreciate your patience and understanding on this matter and once again, I offer my apologies for any inconvenience.

Regards,

Willy R
PokerStars Payments Services

[/ QUOTE ]

Re: Poker Stars Instant EChecks
 

My temporary accidental blacklisting of my bank routing number has turned into a permaban. I have to get another checking account if I want to use echeck.

Re: Poker Stars Instant EChecks
 

[ QUOTE ]
[ QUOTE ]
I deposited $200 to PokerStars from my BofA account exactly 2 weeks ago. Pokerstars credited me the cash but the withdrawal has not hit my account yet. Guess I better win back that $200, huh?

[/ QUOTE ]

Same here. I'm still trying to figure out what to do.

[/ QUOTE ]

My $25 deposit also has not hit my bank acct. Dep. made on 8/31 still no moneys missing. What bothers me is if it takes this long for the debit side to clear how long will it take to cash out??

Re: Poker Stars Instant EChecks
 

I deposited $100 to re-establish the link to my bank acct. After it cleared, I cashed out $500. Neither transaction has hit my bank, though the 1st was over 10 business days ago. I emailed Stars, and it sounds like I just have to wait. Has anyone completed an eCheck transaction from end-to-end?
[ QUOTE ]
Hello XXXX,
.
We have been advised that there has been a delay in completing some eCheck transactions however please be asured that they will be presented to your bank.
.
eChecks work the same way paper checks do. When you deposit using an eCheck, the amount of your deposit is requested from your bank just like when a paper check you've written is deposited. However, if the presenting of your eCheck is delayed, we ask for your patience.
.
eChecks usually clear within 7 calendar days however there may be a delay in completing these transactions so we ask that you make sure the funds are available until the transactions have been posted on your bank statement.
.
You do not have to wait for an eCheck to clear to receive your funds at PokerStars as long as your past deposits have cleared successfully. Funds deposited via eCheck are immediately available in your PokerStars account.
.
Regards,
Erica
PokerStars Support Team

[/ QUOTE ]

Re: Poker Stars Instant EChecks
 

What criteria must a player meet to have eChecks as a deposit option? Do you have to have made previous deposits or can new accounts qualify?

Re: Poker Stars Instant EChecks
 

[ QUOTE ]
What criteria must a player meet to have eChecks as a deposit option? Do you have to have made previous deposits or can new accounts qualify?

[/ QUOTE ]

In my case, I had used it (or something similar) in the past, and it showed up with my prior acct info already there. I think they were rolling it out based on how many lifetime FPPs you had. That's how they've done these things in the past. So brand new accts wouldn't qualify until they've worked out all the kinks, and rolled it out to everyone.

Regards,
Kindling

Re: Poker Stars Instant EChecks
 

its been 6 days since i withdrew and it has not hit my back account. i know it takes awhile but its a bit silly to do so. i do EFT from ING direct, vanguard, emigrant direct every few days and it usually takes 3 days max. they really need to step it up.

ill update when i see the funds in my bank account. im expecting this to be around 12 days [img]/images/graemlins/frown.gif[/img]

Re: Poker Stars Instant EChecks
 

FWIW I cashed out a few hundred by paper check and it got to me in a week. If you need a small amount quickly you might be better off with a regular check.