Re: FTP has frozen my account with 83000 in it, beatme1/sillysal style
 

And it's so simple to fix.
I don't care how complicated their investigative procedures are or even how short-handed they might be.
Telling somebody right-away why their acct-balance shows $0 and that there is nothing to worry about is NOT that freaking hard.

OP had originally assumed, as most people would, that he had been hacked and/or perhaps had a serious virus on his computer, etc etc.
Please please please FTP: Communicate with your player so they don't freak out. He was frantically trying to figure out how he got hacked or where the virus was before he finally was able to get a hold of someone by circumventing the e-mail system to chat with a live pro at the tables or whatever it was he had to do.

God this is just so ridiculously awful. And it should be really easy to handle this sutff better.

"We apologize for the inconvenience" doesn't excuse these actions and it actually comes off as being extremely condescending when the player was left shaking from the trauma of thinking his $83k was stolen.
And yes, I think it's reasonable to call the stress of such a situation some traumatic. And it was brought on ENTIRELY by FTP's failure to communicate. The guy was shaking. This really is scary stuff.
You need to fix this already.

Re: FTP has frozen my account with 83000 in it, beatme1/sillysal style
 

Ryanski -

[ QUOTE ]

I created this account today strictly to try and chat to a FT pro to try and see if they could help get my message to them quicker


[/ QUOTE ]

Do you personally know this FTP Pro, as in you are a friend of theirs and they vouch for your integrity?

Or did you just try and get any FTP pro to escalate this matter?


If the former - how would you estimate the chances of ever seeing your money again without the help of inside influence?

Re: FTP has frozen my account with 83000 in it, beatme1/sillysal style
 

I made this point in the other thread.
It seems like this only got resolved "quickly" because OP had a contact who had a contact to bypass normal support at FT.

Re: FTP has frozen my account with 83000 in it, beatme1/sillysal style
 

[ QUOTE ]
Ryanski -

[ QUOTE ]

I created this account today strictly to try and chat to a FT pro to try and see if they could help get my message to them quicker


[/ QUOTE ]

Do you personally know this FTP Pro, as in you are a friend of theirs and they vouch for your integrity?

Or did you just try and get any FTP pro to escalate this matter?


If the former - how would you estimate the chances of ever seeing your money again without the help of inside influence?

[/ QUOTE ]


Yeah, I just tried getting any available FTP pro. There were only a few on, and it took me a few tries to get taken seriously.

Re: FTP has frozen my account with 83000 in it, beatme1/sillysal style
 

It looks like I am going to have to go the route of finding an FTP pro to forward my emails along. It's really annoying to have 65k sitting in an account, and I have to do these silly things to get them to even respond to an email.

Re: FTP has frozen my account with 83000 in it, beatme1/sillysal style
 

Just want to echo what others have already said here very well. FTP, please get your act together. Stop treating people like this. Its been going on way too long. How hard is it to hire a couple $15 an hour kids to fire out an email or two? Cut the rakeback by half a percent and hire a whole army of them for [censored] sake. This is our livelihood for many here. Its very disheartening to wonder if this is going to happen to me next.

Re: FTP has frozen my account with 83000 in it, beatme1/sillysal style
 

Sounds like a clear cut case of HU collusion, imo.

Re: FTP has frozen my account with 83000 in it, beatme1/sillysal style
 

[ QUOTE ]


Hello Ryan,

Thank you for your patience and cooperation during our investigation.

We have concluded your account review and are happy to inform you that
your account has been opened, and it is now available for use.

Thank you for your understanding during this process. Security is
paramount to Full Tilt Poker and we must perform due diligence during a
review.

We value you as a player and hope you understand that our security
protocols are in place for the protection of both the site and our
players.

Please accept our apologies for the inconvenience, and thank you once
again for your patience. If there's anything else we can help you with,
please let us know.

Also, this is to inform you that the following multiple account has been
closed:

devilthatwin14

Your primary account, I_Killa_U, has been left open and you may continue
using it to play.



[/ QUOTE ]

Did you actually have money in the account you made in order chat with a pro, or is that just standard in their emails to multiple accounters?

Re: FTP has frozen my account with 83000 in it, beatme1/sillysal style
 

Up a few posts he says that he deposited $100 so that he could sit at one of the tables and table chat with the someone so he wasn't just an observer but actually someone at the table.

Re: FTP has frozen my account with 83000 in it, beatme1/sillysal style
 

Quick update, I finally received contact from FTP, and they asked me about my relationship with a certain player. I had never heard of the player, but looked him up in PT and realized I beat him fairly quickly (20 hands or so) at HU 30/60 for about 600 bucks. I hope this gets resolved soon.