Re: UltimateBet:: The Good, The Bad, and The Ugly
 

No problem with cashouts etc but the software tilts me (tables and HH windows popping up constantly) and the bonus clearing rates now suck so I quit playing there.

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

b) cashout difficulties for US players - Some issues earlier this year, but the last few months have had no problems.
c) stopping cheats and bots - I have not had any issues
d) responsiveness and coherence of customer service Somewhere between average and frustrating. They handle simple requests well, any more then that...

Overall I still give UB good marks. I like the interface and love the tourney structure. They seem to go through a period every year where they have issues, but then get things fixed and run well the remainder of the time.
e) overall integrity

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

ya

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

I think UB has the slowest customer support on the planet. Wayyyy slower than Full Tilt in my experience. I've gotten 1 reply in a week from UB. I've gotten much more from FT so far.

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

leader has a much more eloquent way of saying things than I do, apparently

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

The software's been driving me nuts lately. It locks up my CPU every fourth start or so.

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

They come off as being often disinterested CS wise in my opinion.

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

When they redid the bonus is when they sunk themselves.

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

Isn't FT softer at NL 25? I thought so when I was on it.

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

I really agree with you on e.