Re: Today\'s Party VIP answer
 

They have an entire department still working on it. Please allow them some time to put together the next VIP offer.
The entire department hopes they can finally get something together for you within the next few days.
They've been hard at work on this for the past several weeks and they believe they have nearly completed the construction of this next offer.
We apologize for the delay.
We also apologize for lying to you through all of July that there would actually be another VIP offer and then feeding you a similar lie for the first week of August.
Please feel free to ask us again about the lack of VIP offers so that we can make up yet more lies for you as such creativity is something we feel is good for us.
It has been our pleasure lying to you and we hope you continue to appreciate the discipline it takes to push forward these untruths with a straight-face over and over again.
Enjoy.

Re: Today\'s Party VIP answer
 

Fired off an angry letter today about their lies, and got this:
--

We can understand your concern regarding the VIP Bonus offers. I can
only assure you that you will receive a Bonus offer in August, at this
moment in time I cannot tell you what the Bonus will be. I also cannot
tell you when you will receive the offer.

Please be patient as this can take some time.

After reviewing your account I have credited $100 bonus to your
account as a good will gesture.

Re: Today\'s Party VIP answer
 

[ QUOTE ]
Fired off an angry letter today about their lies, and got this:
--

We can understand your concern regarding the VIP Bonus offers. I can
only assure you that you will receive a Bonus offer in August, at this
moment in time I cannot tell you what the Bonus will be. I also cannot
tell you when you will receive the offer.

Please be patient as this can take some time.

After reviewing your account I have credited $100 bonus to your
account as a good will gesture.



[/ QUOTE ]


I don't see why they can't just give the VIP's a $100 (or more) bonus. Assuming they are really trying to come up with something cool, I would think it'd be a nice way to appease everyone for the time being.

Re: Today\'s Party VIP answer
 

They have a whole department working on a way to get their best customers to play the largest amount of poker for the least amount of money and bonuses given back to those customers. Unfortunately, Party grossly underestimates the amount of extra rake that would be generated by providing generous vip offers to their best customers. By not providing regular worthwhile offers, they have lost hundreds of customers that generate rake of > $5,000/month. Perhaps by giving these customers a measely $500/month they may have kept them. Unfortunately, Party does not seem to see the value they are losing. It is a good thing that many other poker sites do see this value.

Re: Today\'s Party VIP answer
 

Dear XXXXXXX,

Thank you for contacting us.

We can understand your concern regarding the VIP Bonus offers. I can only assure you that you will receive a Bonus offer in August, at this moment in time I cannot tell you what the Bonus will be. I also cannot tell you when you will receive the offer.

Please be patient as this can take some time.

After reviewing your account I have credited $100 to your account as a good will gesture.

Justin
PartyPoker VIP Club
Customer Care

Re: Today\'s Party VIP answer
 

I sent an email and got a 'while I cannot tell you when it is coming out I can say the marketing department has assured us there will be an offer for August, here is a 20% up to 100$ reload offer that I hope will help ease the wait, this can be cleared at 5x raked hands, ENJOY!!'

Re: Today\'s Party VIP answer
 

nothing wrong with the reloads tom.

i'm so far from a VIP. i only play when i clear.

Re: Today\'s Party VIP answer
 

Not sure what this means but.....





Thank you for contacting us.

We are currently working on new, future VIP promotions and on improving our VIP
program. Information will be sent to players via email and post log in pop ups
as soon as it becomes available.

You are probably aware that no information may sometimes lead to unfounded
speculation by some players.

We can assure you that you will not miss out on any VIP promotion and that you
will receive all pertinent information as soon as promotions are finalized.

We apologize once again for any inconvenience caused and thank you for your
patience and understanding.

If you require further assistance please do not hesitate to contact the VIP team
by email at vip@partypoker.com.

Aurelie
PartyPoker Customer Care

Re: Today\'s Party VIP answer
 

[ QUOTE ]
[ QUOTE ]


We are going to be sending details out during this first week of August.

[/ QUOTE ]

Hard to believe that this turned out to be a lie.

My response, last Thursday, was:

I am pleased to announce that we will be offering a new VIP offer within a week.

Uh huh.

[/ QUOTE ]

Maybe people should send them emails saying:

Dear Party VIP customer service,

I am pleased to tell you I just learned of X bonus and X rakeback at site Y and will be playing there all week.

...rince and repeat.

Re: Today\'s Party VIP answer
 

I like this one, received today:

Dear,

We apologize for any miss communication that may have occurred with
regards to the next VIP offer.

We are currently working on new, future VIP promotions and on improving
our VIP program. Information will be sent to players via email and post
log in pop ups as soon as it becomes available.

You are probably aware that no information may sometimes lead to
unfounded speculation by some players.

We can assure you that you will not miss out on any VIP promotion and
that you will receive all pertinent information as soon as promotions
are finalized.



Yes, it just said "Dear,". And I just love this line:

You are probably aware that no information may sometimes lead to
unfounded speculation by some players.



ETA: latest response.

I am very sorry to have mislead you in my previous email, we have
updates just as our players do and we try our best to keep our players as up
to date with information as we are.

In this instance the August bonus was scheduled to be launched this
week however it has been delayed a while. Please check your emails and pop
ups for more information once it arrives.