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Re: The official MyWebATM thread.

They only charge if there is a balance, no balance no charge.

Can non-US players sign up for this service?

thanks

JAque

Re: The official MyWebATM thread.

[ QUOTE ]
[ QUOTE ]
I tried to sign up today but it didn't work. I got to the screen where they said they'd call shortly but it's been 2+ hours.

[/ QUOTE ]

I got that message also; five days ago. I haven't got a call yet.

[/ QUOTE ]

Anyone been able to sign up successfully since 2/17? I am a little concerned about this.

Re: The official MyWebATM thread.

ugh, i just jumped through a million hoops to "verify" my identity and address with FT so that they can send me a measly $250 check, the last of my online money aside from my trapped NT funds, only to be told that they no longer can process checks to US customers without "significant" delays. so they suggest mywebatm.. i've never had to scan and email more utility bills and go back and forth with customer service. ugh!

Re: The official MyWebATM thread.

Looking at their website . . . I can't find any mention of where they are located. Nowadays I don't know if that's good or bad.

Re: The official MyWebATM thread.

Super tl;dr. Cliff's notes at bottom. Sorry the paragraphs in the emails were messed up by the quote feature.

So on Sunday February 4th I try to sign up for MyWebATM. No luck; the website won't let me sign up. It says I can't be verified, and asks me to call a phone number.

I call the number and they won't take my call without a card number. I call several times trying to get around the lockout, but decide its futile and email them instead.

From me, early morning Sunday 2/4:
[ QUOTE ]
I was signing up for your service online, when I
recieved the following message:

-------------------
We are unable to verify your information.
Please contact our Customer Service Representative
toll free at 866-746-7246 for further information.
-------------------

When I call the number it asks for my card number, but
I don't have one yet!

I don't like being shut out after providing all my
information. Please contact me ASAP to resolve this,
either at this email address or at xxx-xxx-xxxx.
Thank you.

---Kurt

[/ QUOTE ]

Several hours later I get:
[ QUOTE ]

Dear Sir,

Someone will contact you on Monday regarding your
application. What time is
convenient for you?

mywebATM Customer Support
Panama City, Panama

[/ QUOTE ]

And I instantly reply:
[ QUOTE ]

Any time after 6 AM Pacific (9 AM Eastern). Thanks.

---Kurt

[/ QUOTE ]

So, ah, yeah, no one contacted me on Monday. I write back late that night:

[ QUOTE ]
Hi,

No one from MyWebATM has contacted me today.

Can you please either give me:

1. A phone number I can call for support that does not
require a card number, or
2. An exact date and time I will be called at
xxx-xxx-xxxx by a support representative.

Thank you.

---Kurt

[/ QUOTE ]

I wait and wait and wait for two says and don't get a response. Nice. So on Wednesday 2/7 I write:

[ QUOTE ]

Hi,

I tried to sign up for your service online, but was
told I couldn't be verified and to call a phone number
instead.

The phone number wouldn't take my call without a
card number, but I am trying to sign up so I don't
have one yet.

I emailed support and was told I would be contacted
on Monday 2/5, but no one contacted me.

I emailed back asking to please contact me, or give
me a phone number that does not require a card number,
but have not received a response.

I feel like I'm hitting a brick wall here. Please
give me a phone number where I can reach a real person
to help me sign up for your service. Thank you.

---Kurt

[/ QUOTE ]

I get the quick response:

[ QUOTE ]

I have cc'd Technical Support on this email and they will be able to
deal
with your issue below. Due to the overwhelming volume we are facing,
technical support is trying to get to as many emails as possible and
will
reply back to you as quick as they can.

Thanks for your support and patience.

Thank you
mywebATM Agent 10
www.mywebatm.com

Thank you
mywebATM Agent 10
www.mywebatm.com

[/ QUOTE ]

I don't know why Technical Support needs to be involved, but whatever, at least people are reading my emails. So I wait and wait and wait and wait and wait. Yeah, I write again on 2/12 and I'm more peeved than I should be:

[ QUOTE ]

I've been waiting, patiently, for over a week now
since I got in touch with you. I have received
nothing but a run-around from customer service.

Do you not want my business?

---Kurt

[/ QUOTE ]

No response whatsoever on that one. I try again a few days later on 2/14, trying to sound desparate in the hopes that someone will take pity on me:

[ QUOTE ]

Hello,

On 4 Feb this year I attempted to sign up for your
services as a deposit/withdrawal method to Full Tilt
Poker. I was told I could not be verified and to call
a phone number instead. On that day I called the
number and was not allowed to speak with customer
service because I did not have a card number, the very
thing I was calling to get. Frustrated, I emailed
support@mywebatm.com for help, and included my email
and phone contact information. I received a response
that I would be contacted the next day, 5 Feb, by
someone from customer service, and was asked what time
was best. I responded, and waited.

No one from MyWebATM ever contact me as promised. I
emailed again on 6 Feb asking for a phone number I
could call that did not require a card number or an
defined time that someone will contact me. I never
received a response to this email.

I emailed again on 7 Feb making a plea for someone
to please help me. I was very frustrated, and just
want a response. All I want is to become a customer!
The response to this email said it was forwarded to
Technical Support even though it did not contain any
technical questions, and that they will respond "as
quick as they can" due to an "overwhelming volume".
So, I waited. And I waited. And I waited some more.

On 12 Feb I had still not received any response at
all, either from customer support or from technical
support. I sent another email to support@mywebatm.com
asking for an explanation, and this email was
summarily ignored. I have not received any response
whatsoever.

And now on 14 Feb I am writing this email, hoping
that the absurdity of my situation will provoke some
response from whomever reads this. I have tried
contacting MyWebATM on seven different occasions about
the "verification" issue with my sign up, and I have
gotten no answers and no information - a total
blackout. PLEASE HELP ME.

---Kurt
xxxxxxxxx@xxxxx.com
xxx-xxx-xxxx

[/ QUOTE ]

Almost immediatly I get back this:

[ QUOTE ]

Dear Kurt,

Thank you for contacting us!
We have received your inquiry and are assigning it to a representative.
You can expect to receive a response from us within one business day.

To help track your inquiry we have generated a reference number. Your
ticket code is LTKxxxxxxxxxX. Please use this code in any further
communication, concerning this issue or inquiry.

[/ QUOTE ]

Lookin' good! About 24 hours later I get this:

[ QUOTE ]

REFERENCE NUMBER: LTKxxxxxxxxxX Please use this ticket number in any
correspondence with us.
SUBJECT: urgent help needed

Dear Customer,

Thank you for contacting us.

We appreciate your business.

Once we have removed funds from your account it could take between 1-3
Business days for us to receive the funds based on banking issues.
Once we receive the funds, we will issue you a mywebATM card number and it
will show up in your account when you log in. This account will be
LIVE when it appears and you can start using it virtually the moment you
get is issues. The Plastic Card will also be mails and you should
receive it three to five days after you see it populate on your web account.

Our Technical Support department are the ones that load the cards after
receipt of funds into our main mywebATM account and then transfers the
funds to your newly created mywebATM account. They are experiencing an
un-normally high volume and are trying to get as many account numbers
opened as they can however they are slightly behind. We ask for your
patience and understanding and to check your account periodically to see
that we've loaded your account if it's been more than e business days
AFTER we've withdrawn the funds from your account.

If you have any further questions, please feel free to contact us at
your earliest convenience.

Please feel free to contact us if you have any additional questions.

Sincerely,

Agent 10 Customer Support

[/ QUOTE ]

?????????????????????????????????????????

Aparently they thought I already signed up. I don't know why. Immediatly I responded with:

[ QUOTE ]

Thank you for getting back to me in the 1 business day
that you mentioned, however your response has nothing
whatsoever to do with what I was contacted you about.
So, yes, I have further questions.

Specifically, they are the only questions I have EVER
had.

1. Why can't I be verified?
2. What steps do I now need to take to sign up for
MyWebATM.

This is now 8 attempts to contact you without a
material response!

---Kurt

[/ QUOTE ]

I got the auto-response about receiving a response in one business day, and 24 hours later I fanally get a response. Unfortunatly its bad news:

[ QUOTE ]
REFERENCE NUMBER: LTKxxxxxxxxxX Please use this ticket number in any
correspondence with us.
SUBJECT: urgent help needed

Dear Customer,

Thank you for contacting us.

We appreciate your business.

Our Technical Support department are the ones that deal with the
application issues and seem to be experiencing an un-normally high volume and
are trying to get as many emails as they can however they are slightly
behind. We ask for your patience and understanding.

If you are receiving this email it is because you could not complete
the application process. There are numerous factors that can cause your
application to be not automatically approved. Don't worry, we will be
introducing a basic mywebATM card shortly that has similar features and
limits for individuals unable to complete the application process.
This card will be able to be upgraded at a later date. Unfortunately we
are not launching this program immediately but stay tuned and we will
announce it on our web site.

Regarding your information, if the application was NOT completed, YOUR
personal information would drop off after 72 hours. We do not store
information on non-customers. And as you did not complete the
application process you are NOT our customer. We do want your business but we
cannot get you to become our customer based on the rigid requirements on
our application process. This is why the new card feature will be
easier as it is not as rigid but more limited than the current program.

If you have any further questions, please feel free to contact us at
your earliest convenience.

AS to what the issue is with your application I cannot tell you but we
will be releasing a app that will be easier to get approval on.

Please feel free to contact us if you have any additional questions.

Sincerely,

Agent 10 Customer Support

[/ QUOTE ]

Cliff's Notes:

MyWebATM web application bombs out for me. It takes 8 attempts over two weeks to get an answer from them. The answer is "Sorry, you CANNOT be a MyWebATM customer. We don't know why."

Gee. Thanks.

Re: The official MyWebATM thread.

they are morons...be happy that it wasnt a withdrawal issue, or you could kiss you money bye bye

Re: The official MyWebATM thread.

[ QUOTE ]
[ QUOTE ]
[ QUOTE ]
I tried to sign up today but it didn't work. I got to the screen where they said they'd call shortly but it's been 2+ hours.

[/ QUOTE ]

I got that message also; five days ago. I haven't got a call yet.

[/ QUOTE ]

Anyone been able to sign up successfully since 2/17? I am a little concerned about this.

[/ QUOTE ]

Re: The official MyWebATM thread.

bump! Anyone know what is going on with this?

Re: The official MyWebATM thread.

My summary would be: basically they are sketchy and inept. There have been some people who have had success with them, but there have been a lot of issues and some really bad cs. Its a gamble.

My personal experience was worse than bad (see a few posts up), so I may be influenced by that.

Re: The official MyWebATM thread.

[ QUOTE ]
My summary would be: basically they are sketchy and inept. There have been some people who have had success with them, but there have been a lot of issues and some really bad cs. Its a gamble.

My personal experience was worse than bad (see a few posts up), so I may be influenced by that.

[/ QUOTE ]

Thanks, I tried to sign up as well and it didn't work. I got the same message as you, except they told me to just email them, not call.

Here's the weird thing. They told me email them at support@ebsg.net, but when I sent the email it was returned. Shady, shady, shady.

Re: The official MyWebATM thread.

That's strange. I believe I already posted that I have made 2 withdrawals already. I expect to see my 2nd tomorrow in my acct.
I haven't had any problems what so ever, but I do believe there are a ton of people applying and and they don't have the support to cover it.

Re: The official MyWebATM thread.

i tried to sign up a few days ago, but closed the window when i realized i had no idea of the answers to the ridiculous identity verification questions. so i called my parents, hoping they'd know. they knew like 3/6, so i figured i'd open the site again and at least try to answer the questions, then contact them by phone if i got a few wrong.

well, i got the following error message:

"We are unable to verify your information.
Please contact our customer service representative at support@ebsg.net.

Thank you."

so now i can't even TRY to answer the security questions.

and now i'm reading in this thread that this isn't even a valid email address?? i emailed both that address, and support@wetatm.com, but bah.

this service seems lame, and i'm usually optimistic about this kind of stuff.

doesn't epassporte offer some kind of physical card that makes it easy to get money out? why aren't more full tilt users using epassporte?

Re: The official MyWebATM thread.

I was able to deposit w/ mywebatm about a week ago into FTP. I tried again the other day and it won't go through. I tried once again this morning and it was declined again.

Anyone else having issues with this?

Re: The official MyWebATM thread.

It is hilarious. They give everyone the same ticket number to make their support sound legit.

LOL

Re: The official MyWebATM thread.

I opened my account on about the 4th requesting that they take $100 for the initial funding. I verified the $.32 deposit and, within seconds, was notified that they took the $112.xx to start the process. Somehow I never got an account number so I cannot transfer the $$$ to FT. I have yet to get the card. Calls to MYWEBATM have been unproductive. The Cust Service dept says just wait 3 weeks for your card. This program has me shaking. I think I should have just played and let my account be. If FT doesn't get this going well, they are shooting themselves in the foot.

Re: The official MyWebATM thread.

I got my card, took around 10 days or so

Re: The official MyWebATM thread.

Signed up last week. The small deposit appeared today, and I confirmed my account. It says the card is in the mail. Now I kinda wish I didn't sign up. I guess we will see how it goes.

Re: The official MyWebATM thread.

what a complete disaster, imagine tilt sent out that mass email endorsing this company, nice job...

Re: The official MyWebATM thread.

[ QUOTE ]
what a complete disaster, imagine tilt sent out that mass email endorsing this company, nice job...

[/ QUOTE ]

Agreed.

This is a quote from a post by FTPSean:
[ QUOTE ]
Full Tilt Poker took the time to find a company that is reliable, secure and committed to the long haul.

[/ QUOTE ]

Only time with tell about the third count, but the first two don't seem to hold true of MyWebATM. Good job on your due dilligence FTP. MyWebATM are making you look like idiots.

And this from the same post:
[ QUOTE ]
MyWebATM is prepared to service all our players

[/ QUOTE ]

They refuse to do business with me and won't say why.

Either you are lying to me (which I doubt) FTPSean, or they are lying to you. For every player that MyWebATM successfully helps it seems there is another they screw. The fear, anger, and confusion they are spreading does not make this a positive for poker or for FullTilt.

Someone at the executive level at FTP needs to get on the horn with MyWebATM and straighten them out.

Re: The official MyWebATM thread.

[ QUOTE ]

Someone at the executive level at FTP needs to get on the horn with MyWebATM and straighten them out.

[/ QUOTE ]

Re: The official MyWebATM thread.

Not only can I not deposit into FTP, I also cannot move the money back into my bank account, the program saying I have insufficient funds (despite the fact that it is showing X amount of dollars in my account). What a top notch organization. I will be taking my business to ePassporte and Ultimate Bet.

Re: The official MyWebATM thread.

Quote: Full Tilt Poker took the time to find a company that is reliable, secure and committed to the long haul.

Reliable... Secure....

hahahaha..... those are the first two words that come to my mind when I think of MyWebATM....

Re: The official MyWebATM thread.

[ QUOTE ]
Not only can I not deposit into FTP, I also cannot move the money back into my bank account, the program saying I have insufficient funds (despite the fact that it is showing X amount of dollars in my account). What a top notch organization. I will be taking my business to ePassporte and Ultimate Bet.

[/ QUOTE ]

It is min deposit of 50 into FTP.... If you moved the min 40$ into MYweb, it will be ISF too deposit

I have not had one lick of problems. I have just completed my 3rd transaction with them and everything has been fine.

My 3rd transaction was withdrawing 2k from FTP on Fri. afternoon... It's in my "bank" acct today....

As far as the credit questions they ask... I don't know why every one is having so many problems with this... All of my answers were "none of the above" They called me within 20min of signing up and everythings been great.....

It's really not that hard to do.....

Re: The official MyWebATM thread.

srf:
[ QUOTE ]
I withdrew $1,100 and transferred it to my bank account yesterday afternoon. It was in my bank account this morning. Cost me $4.00. I thinks its a flat fee.

[/ QUOTE ]

oober:
[ QUOTE ]
I have not had one lick of problems. I have just completed my 3rd transaction with them and everything has been fine.

My 3rd transaction was withdrawing 2k from FTP on Fri. afternoon... It's in my "bank" acct today....

[/ QUOTE ]

thirstyforwater:
[ QUOTE ]
My cashout from Fulltilt hit the account in about 2 hours. It took another day to go from MyWebATM to my bank account.

[/ QUOTE ]

coachkf, jhall23, and mikeroddick signed up and got their cards, but haven't withdrawn yet.

Ditch Digger:
[ QUOTE ]
I tried to sign up today but it didn't work. I got to the screen where they said they'd call shortly but it's been 2+ hours.

[/ QUOTE ]

donkman:
[ QUOTE ]
I got that message also; five days ago. I haven't got a call yet.

[/ QUOTE ]

KurtSF:
[ QUOTE ]
MyWebATM web application bombs out for me. It takes 8 attempts over two weeks to get an answer from them. The answer is "Sorry, you CANNOT be a MyWebATM customer. We don't know why."

[/ QUOTE ]

BlackjackAJ:
[ QUOTE ]
Thanks, I tried to sign up as well and it didn't work. I got the same message as you

[/ QUOTE ]

tannenj:
[ QUOTE ]
well, i got the following error message:

"We are unable to verify your information.
Please contact our customer service representative at support@ebsg.net.

Thank you."

so now i can't even TRY to answer the security questions.

[/ QUOTE ]

Mucked Nuts:
[ QUOTE ]
Not only can I not deposit into FTP, I also cannot move the money back into my bank account, the program saying I have insufficient funds (despite the fact that it is showing X amount of dollars in my account).

[/ QUOTE ]

wizard:
[ QUOTE ]
Somehow I never got an account number so I cannot transfer the $$$ to FT. I have yet to get the card. Calls to MYWEBATM have been unproductive.

[/ QUOTE ]

Seriously, I'm glad it all worked for you, you got your money, and you are happy. But others have not had the same luck.

Sounds like some are being stiffed by CS and not receiving the confirmation call (like Ditch Digger and donkman), and some are being kicked out PRIOR to the credit check questions (like me, Blackack, and tannenj (note this is not a problem with the credit history questions as you state - we're not allowed to get to that point in the application process), and some are having other assorted problems.

I don't see a track-record of reliability and security here, despite your positive results.

Got my card today and was shocked at the fees. I wish I had looked into it further. $4 every month, $4 to get money into the card, 2.50 to use an ATM, 1.75 to use the card to buy something, 5.00 to transfer funds and worst of all $25 bucks to stop the $4 charge and close the card. There are pay day loan stores that are not this onerous. My bad - I figured it would be a good thing when FT said it was good. Wrong.

Nice timing. [img]/images/graemlins/smile.gif[/img] Move wizard into the "got his card but hasn't withdrawn yet" category. Oh, also an unsatisfied customer still.

i jus got my card in mail today and to use the card u need a pin i went to the site to create my pin it ask me my old pin to create a new one i don have old pin nor did they send any temp pin with the card ( like neteller )

anyone have any idea abt the pin or have changed there pin ?

[ QUOTE ]
i don have old pin nor did they send any temp pin with the card ( like neteller )

[/ QUOTE ]

I'm pretty sure you create a pin when you sign up, I know I did. Did you forget what your pin was?

about 26 hours ago, i emailed mywebatm support about my problem. they responded with this after a few minutes:

"Dear [me],

Thank you for contacting us!

We have received your inquiry and are assigning it to a representative. You can expect to receive a response from us within one business day.

To help track your inquiry we have generated a reference number. Your ticket code is [number]. Please use this code in any further communication."

cool!

except i haven't gotten a response yet.

hello epass.

quick question

if i *dont* verify the small deposit into my bank account, they wont initiate my initial $60 deposit?

Re: The official MyWebATM thread.

Success! (at least for EFT withdrawals anyway, I still haven't gotten my atm card in the mail)

So last Friday, Saturday, and Sunday morning I requested three max (within the 24 hour period) $2700 withdrawals from ftp to mywebatm, and then as each one hit my mywebatm account I would initiate a transfer from mywebatm to my bank account. From ftp to mywebatm it usually took about eight hours.

Just this morning all three showed up in my bank account (Netbank) as standard "ACH Processing" deposits. There was a $4 withdrawal fee for each, so I'm out twelve bucks but the other $8088 seems to be fully intact and cleared with no problem.

Re: The official MyWebATM thread.

Stupid question i'm sure, but here it is. Do i have to wait to get my card in the mail before i can withdraw money from FTP, and then move it from MyWebATM to my bank account? The card is only for ATM machines and serves no other purpose, correct?

Re: The official MyWebATM thread.

Correct. You are given a card number when your funds hit the account, an actual card is then mailed to you shortly after.

Your account is live...just no ATM until the card arrives...duh.

Re: The official MyWebATM thread.

my first dep went thru on the 10th and got my acct number no problems..made another small deposit and was available same day on card..have since made another deposit 5 days ago and not available yet..there is just no set standards to go by...one deposit available in a few hrs another takes over 5 daysand still not available...been 11 days and still dont have my card...is there a phone number?

Re: The official MyWebATM thread.

Quick question since MyWebATM support is abysmal. The way I understand the initial deposit is that you specify a deposit amount *before* you verify your chekcing account. Correct? Then, once you verify, the amount you selected (say, $50) is auto-deposited within a few business days.

Has anyone created an account without specifying an initial deposit amount? I had waited a few weeks between creating my account,and linking up my bank, and I don't recall ever specifying an initial deposit amount. Just wondering if anyone else had this problem and, if so, how they resolved it. Three e-mail exchanges with the infamous Agent 10 (wtf?) have produced nada.

Thanks all.

P.S. If this service manages to catch on, an Agent 10 photoshop contest is clearly in order.

Re: The official MyWebATM thread.

guarentee u right now mywebatm isnt doin the right thing

somethings went very wrong

i bet it has to do with govt

Re: The official MyWebATM thread.

also full tilt is acting like theyre distancing or "don know" whats up

Re: The official MyWebATM thread.

i get no response for 5 days from either as to why my funds wont move

Re: The official MyWebATM thread.

[ QUOTE ]
Success! (at least for EFT withdrawals anyway, I still haven't gotten my atm card in the mail)

So last Friday, Saturday, and Sunday morning I requested three max (within the 24 hour period) $2700 withdrawals from ftp to mywebatm, and then as each one hit my mywebatm account I would initiate a transfer from mywebatm to my bank account. From ftp to mywebatm it usually took about eight hours.

Just this morning all three showed up in my bank account (Netbank) as standard "ACH Processing" deposits. There was a $4 withdrawal fee for each, so I'm out twelve bucks but the other $8088 seems to be fully intact and cleared with no problem.

[/ QUOTE ]

What exactly did you do after you verified? I can't find a MyWebATM account number anywhere. What I assume I need to do:
1) Find my account number (HELP!)
2) Email FTP that I want to change withdrawl method to Web ATM
3) Withdraw to Web ATM
4) Withdraw from WebATM to bank
5) ...
6) PROFIT!

Please correct me anywhere I'm off, and let me know where to find the account number.

Thanks!