Re: UB freezes account+ money with no explanation
 

wow UB is such a joke, this is y among other reasons that I stopped playing there

Re: UB freezes account+ money with no explanation
 

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Ok this exact thing happened to me. I have played on Bodog and UB for years. They gave me the same B.S. line. "someone used my device(computer)."
Bodog screwed us. Apparently they have some mutual fraud protection program between Bodog/UB and AP. Where they give out the fraudsters info to every site to ban him.

There should probably be another thread about this.

Bodog also wont tell me anything about what happend either. Except the guys name. It was Craig .. Something. I cant remember his last name. These damn sites are getting ridiculous.

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At least you got a response from bodog. I never did. I'm not sure it was even there fault though as I never had any problems when them.

Re: UB freezes account+ money with no explanation
 

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UB randomly froze my account for a month this summer. Don't expect a response for at least 48 hours. Do expect them to be dumb and have no idea what they're doing. Needless to say, I stopped playing there.



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The only phoner number I found was for deposit center.
I called lady told me I can"t talk to customer service,
however she had a brilliant idea.
Delete, and reload the software on all 3 of my computers, maybe that will help.
I got so pissed called her a moron, and hung up.
In other news after being clear by bodog, account still not open as of this morning.

Re: UB freezes account+ money with no explanation
 

Update:

My AP account can be played on any computer (even ones at my housee) except my laptop??? how retarded is that?

UB has yet to re-instate me

Bodog will not tell me any thing new. I have told them I will never deposit there agian.

This is def BODOG's doing. There security dept admitted it to me.

Re: UB freezes account+ money with no explanation
 

I had the same problem this winter. Signed up at True Poker, they couldnt verify my identity for some reason. They locked my account. I sent them my drivers license, they unlocked my account promptly.

Within 12 hours had problems logging in at Bodog/UB/AP. Got my UB/AP account going shortly, Bodog too. However, my account at Bodog kept on getting locked. Reason? Bodog claims that other people were playing on my computer and they were involved in fraudulent activity. That never happen. Bodog screwed up.

Anyhow, my computer is now blackballed by Bodog security software. Not a big deal now, since I dont have rakeback and the dont have reloads anymore. Plus, their cashouts take a month. Screw Bodog.