Re: **NOT** A success story
 

This really pissed me off. After a nice chain of emails, most of which were handled by different support personnel, some bitch sends me this:
__________________________________________________ ______
Hello XXXXX,

Thank you for your email.

Please be advised that when you make a cashout request, it may take up to
72 hours for the transacion to be processed and the funds credited to the eCheck account. Then, it can take the bank from 3 to 5 business days in posting the funds to your bank account.

Regards,

Marlene
PokerStars Support Team
__________________________________________________ _____

She clearly didn't take the time to read through any of the previous emails that were referenced in my latest reponse (and which were attached to my email). Instead, she looks at the title and sends me this carbon copy reponse. Dumb [censored]. So I sent this back:

Marlene,

I am very well aware of this, please forward my email to Steven T or take the time to read the entire chain of emails.

It has been well over the allotted time (3-5 days) for my first transaction, and it should currently be under investigation as to what the cause of the delay is. I am well beyond the point of receiving prewritten answers to questions pertaining to my situation like the one you sent me.

I am being very understanding and patient, but I do not want my issue to get lost in a crowd of "standard cash out questions" because someone does not take time to properly take a look at what the issue is.

The support team has been very helpful so far, but I want to make sure my issue does not get shelved.

Thanks,
XXXXX

I did my best to keep things professional, but goddamn I wanted to drop some [censored] expletives.

Re: **NOT** A success story
 

Hello XXXXX,

I apologize for not making myself clear in my previous email. I was referring to your last cashout in the amount of $X,XXX.

I will forward your email to Steven as per your request. Please rest assured that your email or concern, will not get lost in a crowd of "standard cash out questions" as you state.

Regards,

Marlene
PokerStars Support Team
__________________________________________________ ________

Her response time was like 10 minutes tops, which is awesome.

Re: **NOT** A success story
 

I'm still waiting for my deposit to hit my bank account. Today would be the third business day since my deposit on Friday afternoon. Hopefully it pops up by the weekend.

Also, has anyone succesfully received a withdrawl in their bank account through echeck? If not, I might just request a check and deposit it the old fashioned way.

Re: **NOT** A success story
 

[ QUOTE ]
This is [censored], looks like you and I are in the same boat.

The 3-5 days has passed for me as well (as you can see in my previous post). I also made another, larger withdrawal a few days after my first one (before the delay issue), which has now been "released" and therefore I cannot cancel it. It now has the same fate as my first cashout (this second one was more than twice as big).

They have been very, very fast in replying to my emails for sure (much less than 24 hours for each response), but of course, nothing of substance has occurred.

I just want my money.

[censored]

[/ QUOTE ]

Yeah same boat. Lots of words, but nothing substantive yet. However I was lucky and got my second withdrawal canceled just in time.

last message from em

Hello XXXX,

I am sending you this as an update as you have requested many times, and I
apologise for not responding sooner. I was holding out to send you some
good news, but at present we are still awaiting confirmation from the
processors of what the problem is.

There is still no indication of a timeframe for this issue to be resolved,
however we expect it to be sometime this week. I thank you for your
patience so far, and I will continue to chase this matter on your behalf.

I will be in contact once I have more information or answer any questions
you may have.

Regards,

Jonathan,
PokerStars Payments.

Re: **NOT** A success story
 

I wonder why the PokerStars.com website still has this under the ECHECK section.....


"Instant eChecks are currently unavailable for Canadian players.

We do not have an estimated time for when eChecks will be available
again. In the meantime, we suggest that you use ePassporte or
Moneybookers to make a deposit at PokerStars.

For information on any of our other deposit methods, please visit our Real Money page or email us at support@pokerstars.com.

PokerStars stopped accepting deposits and cashouts from US players via eChecks as of the evening of January 17th, 2007. "

[img]/images/graemlins/confused.gif[/img]

Re: **NOT** A success story
 

i have been waiting around 2 weeks for echeck withdrawals as well. sent a letter yesterday asking if they had any info. got this back.
Hello John Kimble,

I have reviewed your account and noticed that because of technical error,
your cashouts were not processed. I have now sent these cashouts to the
processor. Please allow up to 7 business days for the funds to be credited
to your bank account.

Please accept our apologies for any inconvenience caused.

As always we are here at your service, so please do not hesitate to contact
us if we can be of any further assistance.


Regards,

Dalia
PokerStars Payments

Re: **NOT** A success story
 

Shippppppppp

Hello XXXXX,

Further to my email below regarding E-checks.

I have now been advised that all pending transactions are in process, and you should expect each pending transaction to be completed in the next two days.

Kindest regards,

Steven T
PokerStars.com
________________________________________________

I hope uphigh_downlow received this as well.

See my previous posts for the full story.

Re: **NOT** A success story
 

PokerStarsSupport
to me

show details
4:30 pm (4 hours ago)
Hello XXXX,

I am pleased to inform you that the current problem experienced with your
eCheck cashout has now been resolved. Your bank account will be credited
within the next 2-5 business days with your funds. Please accept our
apologies for this delay and any inconvenience caused.

Thank you for your patience in this matter it has been much appreciated,
and I assure you that this issue has been resolved and your cashout has
now been sent to your bank.

Please do not hesitate to get in contact if you have any further questions.

Best Regards,

Jonathan,
PokerStars Payments.
---------------------------------
to PokerStarsSupp.

show details
8:41 pm (0 minutes ago)
Thats is indeed good news. Thank you for resolving the issue. However I wont be completely satisfied, until I'm made aware about the exact nature of the problem, and how it was resolved..

Hoping for a detailed response as soon as possible

Thanks again
XXXX
--------------------------------

I dont know if you care enugh to ask about the details of the technical error, but knowing what kinda issues crop up, is important to have any faith in the system, for me.

Re: **NOT** A success story
 

It wasn't enough of a delay for me to really care. It was likely eChecks just had some technical error during processing or something like that. A few extra days is no big deal, if it had been a month I'd definitely demand some information.

Re: Poker Stars Instant EChecks
 

I deposited $200 to PokerStars from my BofA account exactly 2 weeks ago. Pokerstars credited me the cash but the withdrawal has not hit my account yet. Guess I better win back that $200, huh?