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  #61  
Old 02-13-2007, 02:56 PM
Palomino Palomino is offline
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Join Date: Dec 2005
Posts: 449
Default Re: Customer Support Issue - Can\'t Reach Them

"trust AP" lol...that has become an oxymoron lately
  #62  
Old 02-13-2007, 03:09 PM
good_d_good good_d_good is offline
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Join Date: Feb 2007
Posts: 5
Default Re: Customer Support Issue - Can\'t Reach Them

Anyone who has signed up with epassporte in the past month. How long did it take you to get your debit card from them?
  #63  
Old 02-13-2007, 03:11 PM
ajmargarine ajmargarine is offline
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Join Date: Jun 2005
Location: one decision
Posts: 12,050
Default Re: Customer Support Issue - Can\'t Reach Them

Interesting.

I started this sign-up process last Thursday. On Monday, the small deposits showed up in my bank account. That's 2 business days. Maybe they're getting better? I loaded my account today then. So, we'll see how long that takes.
  #64  
Old 02-13-2007, 03:18 PM
vinyard vinyard is offline
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Join Date: Nov 2004
Posts: 999
Default Re: Customer Support Issue - Can\'t Reach Them

[ QUOTE ]

I started this sign-up process last Thursday. On Monday, the small deposits showed up in my bank account. That's 2 business days. Maybe they're getting better?

[/ QUOTE ] It would make some sense. They went from being a bit player in the market to one of the only options. Assuming they had a successful scaleable model it likely became a question of how quickly they wanted to/could scale.
  #65  
Old 02-13-2007, 03:20 PM
wahooriver wahooriver is offline
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Join Date: Sep 2004
Posts: 330
Default Re: Customer Support Issue - Can\'t Reach Them

<font color="purple">Anyone who has signed up with epassporte in the past month. How long did it take you to get your debit card from them? </font>

Approximately 10 days - and it works beautifully.
  #66  
Old 02-13-2007, 04:23 PM
omahahahaha omahahahaha is offline
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Join Date: Jun 2004
Location: 11and a half up on the yanks
Posts: 244
Default Re: Customer Support Issue - Can\'t Reach Them

Anyone have any idea why my visa atm card worked last night and why it wouldn't work today? I have emailed customer support and tried numerous times to reach them by phone to no avail. Extreme frustration is setting in.

I know there are limits for the visa card as far as withdrawing funds. Are those limits on a per day basis? or per transaction? I searched there web site and couldn't find a clear cut answer.

I withdrew $1,100 yesterday through the atm card but it took multiple transactions, some successful but many more were unsuccessful. On the transactions that didn't go through, I would receive an "insufficient funds " response.
and this clearly was inaccurate.
I also was unable to use the card at a brick and mortar merchant, also very frustrating.

thanx for any help anyone can give me, I have tried over and over to get a hold of someone at customer support to no avail.
  #67  
Old 02-13-2007, 04:34 PM
lucky_mf lucky_mf is offline
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Join Date: Oct 2006
Location: pimpin TAGs, LAGs, and donks.
Posts: 957
Default Re: Customer Support Issue - Can\'t Reach Them


I think the limits apply to a 24 hour period. You may have exceeded your daily limits?

I've used the card to get cash and to make purchases at brick and mortar establishments without difficulty, but when I tried to use it to renew my license plates it I got a message saying the card could not be validated. I think some places will not take it because it is issued by a foreign bank.

Lucky
  #68  
Old 02-13-2007, 04:59 PM
ericp42 ericp42 is offline
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Join Date: Dec 2006
Posts: 74
Default Re: Customer Support Issue - Can\'t Reach Them

[ QUOTE ]
Anyone have any idea why my visa atm card worked last night and why it wouldn't work today? I have emailed customer support and tried numerous times to reach them by phone to no avail. Extreme frustration is setting in.

I know there are limits for the visa card as far as withdrawing funds. Are those limits on a per day basis? or per transaction? I searched there web site and couldn't find a clear cut answer.

I withdrew $1,100 yesterday through the atm card but it took multiple transactions, some successful but many more were unsuccessful. On the transactions that didn't go through, I would receive an "insufficient funds " response.
and this clearly was inaccurate.
I also was unable to use the card at a brick and mortar merchant, also very frustrating.

thanx for any help anyone can give me, I have tried over and over to get a hold of someone at customer support to no avail.

[/ QUOTE ]There's a low limit on ATM w/d's. You somehow got around it. There's a $1K/day spending limit. You also managed to exceed that, and then encountered problems at a B&amp;M extablishment -- no suprise since you already exceeded all limits.

I've never had the physical card declined at a Real Life store. Online has had a couple denials.

Pretty sure it is 24h for the spending limits.
  #69  
Old 02-13-2007, 07:37 PM
dollerAday dollerAday is offline
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Join Date: Dec 2006
Posts: 148
Default Re: The official EPASSPORTE thread.

Why can I not use a Debit or Credit Card? Neither options seem to be going through properly.
  #70  
Old 02-13-2007, 07:46 PM
pepsi0429 pepsi0429 is offline
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Join Date: Jul 2005
Posts: 14
Default Re: The official EPASSPORTE thread.

Has anyone actually gotten a wire transfer through Epass yet? Did it work? It says you can do it for $50 on their site...
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