bellagio shakeup

[*TT*]

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I first read the "Lederers move to Ireland" thing in one of those olivert macro-posts, hence, mentioning him, but he's not important here, anyway...

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I wish I remember the name of the dealer who told us Suzie is now back full time, I see her face but i don't remember her name. She used to deal at the Mirage, been dealing for over 20 years, has a perma-frown.

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Linda, I presume. Glasses, hair is a mixed bag of dark and blond streaks. Has a website I've lost the address to.

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It wasn't Linda, but she looks like an older version of Linda. The Howard move to Ireland thing is true, everyone at Tiltware lives there now - Ireland is Online Poker friendly.

[52s]

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It wasn't Linda, but she looks like an older version of Linda.

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Ahhhhh... Wanda.

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The Howard move to Ireland thing is true, everyone at Tiltware lives there now - Ireland is Online Poker friendly.

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Then they must travel a ton. I know they still have the house here.

[psandman]

Its been a while since I have been to the B, but when i was there most of the room was low limit or low buyin no limit games. Surely these tables were making most of the money in the Poker Room (admittedly these players were probably not dropping much in the pit). Still it seems to me the money dropped from those low limit games was likely the bulk of the rooms revenue.

But that is beside the point. Since they are running low limit games, it doesn't cost the Bellagio any more to have there staff actually be polite and pleasant to those who have come to play. I'm not complaining about a lack of comps, I'm not complaining about them not opening more low limit tables, I'm not complaining that they won't serve my favoprite brand of beer or liquor. I'm complaining that merely asking to have them put my name down on the list for $8/$16 was greeted with an attitude that I was asking for too much. And the result is tha very rarely venture to the Bellagio.

Despite your suggestion that the Bellagio doesn't want my business. I don't think thats an official Bellagio policy to be rude to low limit players. I just think that its the culture that developed because management didn't make an effort to correct the problem.

[*TT*]

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Then they must travel a ton. I know they still have the house here.

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Ugh I would guess thats not smart of them if so, he is a walking target for the DOJ. But thats another topic thats better suited for the Leg forum.

[Topset72]

I was living in Vegas for 3 months late last year primarily playing 15-30 & 30-60 limit hold'em. The Bellagio floor were terrible. If I came in and the list was long I would go to the low limit section to play till a higher limit seat opened.

The spikey haired kid who ran the low limit was one of the worst floors I have seen in over 20 casinos. He spent most of his shifts trying to pick up chicks. Definitely not up to the standard of the #1 poker room in Las Vegas.

I kind of liked Nate's gruffness. But, that coupled with a lack of customer service made him worthless. It would have been nice to have a great brush with a little attitude.

I am sad they let Boba go because he was nice and seemed to be the best of the floor.

The whole attitude of the Bellagio poker room is wrong. If you play 30-60 for two days straight they will buy you a sandwich. You have to go through this humiliating routine and groveling in front of the manager Pete. This is a terrible system. Even if they had a players card paying .25 cents an hour it would be better than this system. I am not some wilting flower afraid of asking for a comp but their system is humiliating. This is not the way a top property should handle comps. I have played with some high rollers who were spending the day involved in a little poker. If they were given the same run around I was the first time I asked for a comp I am sure the players hosts would not have been happy.

TT, your arrogance, like Nate's used to be somewhat charming, but after a few posts the charm goes away and we are left with the ...substance?

RayPowers was right that the Bellagio shouldn’t have the low limit’s if they are going to treat people like crap. They have no idea of the low limit players other gambling habit’s, bank rolls, or who they are married too.

In my case, although I could be comped at the Wynn or the Bellagio for my other gambling activities I doubt I would stay at the Bellagio. In fact in all my time in Vegas I have never put down one dime on the table games at the Bellagio. This directly corresponds to the treatment I have received in the poker room. The Wynn , Harrah’s, The Desert Inn, and Bally’s have received a good amount of my money.

Almost every management person working in the Bellagio poker room has been kind of jerky. It is almost like the Bellagio had hired all of TT’s relatives.

Topset72

[foureightsuited]

*crossing fingers hoping to god that Dave was one of the floors they let go*

I could have a more pleasant and stimulating conversation with a concrete wall than with him. Also, after going there every single day for the first 2 months I was in vegas I had to tell him my name and what game I wanted to play everyday. Oh, and just saying 'Zack for 2/5' wasnt good enough. He would ask me how to spell it, and inevitably it wouldnt go down on the list as Zake. wtf is that.

lastly, I call shenanagins on them closing 2/5, 4/8, and 8/16 based soley on the fact I cant wrap my head around why they would do that. But, I guess they have surprised me before, so who knows.

[ne14dirt]

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TT,

For all of your talk, I have no idea how you can miss the most basic of marketing which the Bellagio seems to be screwing up completely: word of mouth.

If they don't want to run the $4/$8, fine, don't run it. But to run it and treat the players like crap, all they're doing is creating a horrible word of mouth reputation for themselves, and I think we can safely assume that the $4/$8 players are not talking exclusively to other $4/$8 players when they tell all of their friends that the customer service sucks ass at the Bellagio.

If you're going to run a game, run it courteously and professionally, other wise you're doing more harm than good for your poker room. The fault lies with the Bellagio for spreading a game they have no interest in supporting well, not on the players for complaining about it.

Ray

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I was just about ready to say all the things RayPowers already said. TT if you know anything about business, not just the poker business but business in general, is that if you offer a service you go out of your way to make it the best service possible. If you cannot do that do not offer the service.

Your attempt to rationalize the B’s poor customer servise is laughable to someone who has been in and around the business world and dealing directly with consumers for years. You also neglect to mention that some of those folks playing $4-$8 are the same people that will be playing $30-$60 in a few years. Treat em bad now and they end up feeding the rake elsewhere.

[Brad1970]

[ QUOTE ]
[ QUOTE ]
I first read the "Lederers move to Ireland" thing in one of those olivert macro-posts, hence, mentioning him, but he's not important here, anyway...

[ QUOTE ]
I wish I remember the name of the dealer who told us Suzie is now back full time, I see her face but i don't remember her name. She used to deal at the Mirage, been dealing for over 20 years, has a perma-frown.

[/ QUOTE ]

Linda, I presume. Glasses, hair is a mixed bag of dark and blond streaks. Has a website I've lost the address to.

[/ QUOTE ]

It wasn't Linda, but she looks like an older version of Linda. The Howard move to Ireland thing is true, everyone at Tiltware lives there now - Ireland is Online Poker friendly.

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Ahhh...Ireland...a country that's online poker friendly, home of leprechauns, & fiery redheads. What could be better?

[Howard Burroughs]

Great post TT (a million times better then mine).



I like Psandman's post (below) about how....

Just because they may not like spreading low-limit games, does not mean that they have to be rude to 8-16 & lower players.


FWIW, whenever I have played 15-30 & above there, I have had no issues with the floor/brush. Low-limit however, they often act like they are doing you a favor to even talk to you, FME.
YMMV


The last time I played Bellagio was a 15-30 game and it was a great experience. Maybe the new shake-up will be good for all players. We will see.



Best Wishes

Howard

[rgold79]

Someone clear something up for me: Won't the Free Market work everything out over time? Vegas has lots of card rooms and competition among them is good for players.