Neteller Fraud

[GrannyMae]

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Also, read my posts often. My past mantra: 'All funds online at risk all the time.' I'm gonna expand that to include all linked bank accounts. 'Course all my linked accounts have a $1 balance when idle.

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KOOK-fool.

stop screaming about the falling sky please.

[thefisherman]

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OP: The general rule (for a real bank - not Neteller) is that if you didn't authorize the transaction, you're not liable for it.

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Alright I will call the bank tomorrow and see what I can do.

[mwgr5]

I have read many similar posts so I am trying to make my accounts more secure. Would transfering money from checking account to savings account and only leaving a small balance on the checking account serve the same purpose as opening another checking account? Thanks.

[thefisherman]

Alright, so Neteller seems to be doing a good job. The guy tried to move funds to two different online casinos. At one place, apparently, they have frozen 700 dollars meaning he didn't try to move it off that site. The other one, according to Neteller, has yet to respond, so no idea where things are there. So my guess is that at least 700 is coming back, plus 125 bucks in the fees Neteller used to process my transaction. So I'm at least halfway there, and it remains to be seen what happens next.

Keep your fingers crossed, but so far I have to say Neteller is doing a bang up job (not that they've really had to do much, but hey, they've been good so far). They also did a good job calling me back when they said they would and told me to call back whenever I felt like it. So if you have any reservations about the service at Neteller, I would say go with them.

Anyway, that's all for now. More later.

[LinusKS]

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Alright, so Neteller seems to be doing a good job.

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That's good to hear.

Good luck with the other half.

[westmt01]

I had the same thing happen to me on Monday. Somebody completely cleaned out my bank account by making withdrawals through Neteller. The money went to 24hr Poker, which I've never played at nor signed up at.

Neteller is still "investigating" - I haven't heard from them in 2 days.

My bank put a stop payment on the transfers, and has blocked Neteller from debiting my account. Supposedly the bank is going to reverse the charges and credit my account in 2-3 more business days. So I'm hoping to get my money back (over $2200) minus the fees with the bank.

This is very scary to me. I've been using Neteller for over 3 years, and never had a problem. Nobody has access to my passwords, and I've checked my computers for viruses and found nothing. Could someone have hacked into the Neteller system?

Let me know how your situation turns out, and I'll do the same. As I said I'm hopeful I'll get most of my money back, but I doubt I'll be usuing Neteller any more.

[thefisherman]

I don't know how effective Neteller is at "investigating," but they certainly were nice enough on the phone and didn't try to beat around the bush as to where they were. I would call them every couple days to keep tabs. It seems like sometimes they have information and (for some reason) don't pass it along, even though it's good news.

As for avoiding this problem, I think the best you can do is link Neteller to an account with not much cash in it. I think that seems to be a pretty easy way to go here that solves the problems. No doubt it completely caught me out of the blue though.

[thefisherman]

Alright, so after a little bit of time, the result is....it's all coming back! Turns out half was frozen and the other half is part of what Neteller said is a "much larger problem" that other customers have been having. Bottom line, they said to tell my bank that an account had been compromised, and Neteller would refund it all.

A couple notes for those of you wondering how the situation was handled: Neteller did a great job tracking stuff done and discovering where the funds were and explaining the situation and then how to get it back into my bank account. Moreover, they weren't even pushy about reopening my Neteller account and said it was "completely understandable" if I was a little shy towards the idea. IMO, a good move by them. Only downside, I had to call them for updates, not they called me. But, not a big deal because you wait on the phone for like 2 minutes for them to get someone.

VERDICT: Whoo, good job Neteller!

[LinusKS]

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Alright, so after a little bit of time, the result is....it's all coming back! Turns out half was frozen and the other half is part of what Neteller said is a "much larger problem" that other customers have been having. Bottom line, they said to tell my bank that an account had been compromised, and Neteller would refund it all.


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That's really good news, and I'm happy to hear it.

I'm glad Neteller's stepping up to the plate.

I'm glad things worked out for you, and thanks for posting the results.

[Dave I]

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I advise everyone to do what I do. Have two chequing accounts. One linked to your NT account with <$100 in it, and another one that you actually use for your day to day. When you EFT from NT to bank, then do a transfer from your NT linked account to your regular account. There's no reason not to do this.


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This is exactly what I have done.