Mike O'Malley: Please Help!

[fryedliver]

Okay, perhaps I was foolish to give Party one more chance.

As I mentioned, I came back from a long trip, and my account had been put on hold. It took numerous attempts to contact support before I finally spoke to somebody who told me something other than "standard investigation... 24-48 hours". This person was Logan. He was the first person to ask me any questions, and then followed it with direct accusations.

He told me that he felt I was using software to assist my play, despite the fact that I had told him I was not using any form of software. I asked if he was refering to something that advised me how to play, and he said, more like something that plays for you.

He supported his accusation with the following:

1. "You opened an account on the same day as your friend."

This is true.


2. "The only advanced actions you use are preflop folds."

It is not true that these are the only advanced actions I use, but they are the vast majority.


3. "You play at the exact same time every day."

This is ridiculous. I play at various times of the day, play on some days and not other days. Logan indicated that the last three days that I played, I had started within a five minute period. I have no idea if this is true or not, since those days were about six weeks prior to this conversation. If it is somehow true, it's just a coincidence, and going back more than three days would prove that. Surely they have more than three days worth of data, right??


4. "You play just like your friend."

We do play similarly. I admitted that this was true, but would be happy to point out some differences, but he was not interested.


5. "You never go on tilt, and never make a mistake."

What can I say about this accusation? I'd certainly like it to be true. My only response was to ask him how he would recognize if I was on tilt. If I opened in early position with ATo, am I on tilt, or is this my regular play? Better yet, is it a mistake or is it not? Logan, can you really claim to know enough about my play to know whether or not I am on tilt? And do you know enough about perfect play to know when a person makes a mistake? And why haven't I been able to beat the games??


That was the conclusion of the presentation of the evidence. He stated that for these reasons, they were certain I am using software, and that they were choosing to close my account and confiscate my funds. I told him this was completely unacceptable, and that I could not believe it was happening. I asked what I could possibly do to satisfy them that they had made a mistake. He told me that if I was willing to fill out the preferred players form, they would review my case.

I did as requested, fairly confident that any review of the case would clear things up. I received email indicating that I was now a member of the elite group of preferred players, and that $10 had been added to my account. However, I was still not able to login, nor did I feel preferred.

I have called them about ten times since then, attempting to get in touch with Logan. They give me excuses every time, and always claim that he will call me back within 24 hours. I always ask to speak to somebody else, and they always tell me nobody is available. I have never received a phone call.

It's been about three weeks since I last spoke to Logan.

I don't know what more to say. I swear that the above is a complete account of what occurred. I have not left out any relevant details, and I have not altered or exaggerated in any way.

[Synergistic Explosions]

Are you using SnoopFree?

For sure they think you set up multiple accounts for bot play.

They seem to already judged you as guilty and have closed the case.

Since there is no appeal process with third party intervention availiable, you just have to accept their decision regardless if you are innocent or guilty.

Thats the price we all pay for agreeing to the sites terms when we sign up. We give them that power when we click agree.

Sorry it happened to you if you are one of the innocent ones who got screwed. You aren't the first and won't be the last.

[Alobar]

wow, yeah, that definitely doesnt cast them in a good light. If that is the extent of the convo and their claims, thats really [censored] up. Especially since I do everything on that list, with the exception of not tilting (tho like you said, how the [censored] do you quantify that?).

Those reasons are just outright stupid, and i wont even waste the space describing why they are stupid as anyone with 2 brain cells understands why.

I really hope mike or someone at party gets to the bottom of this, but honestly, im not hopeful. Id keep bugging the [censored] out of them if I were you. GL

[GrannyMae]

[ QUOTE ]
For sure they think you set up multiple accounts for bot play.


[/ QUOTE ]

yep.

also, if they think this, then there are probably other reasons they have for suspecting it. they will *never* disclose these other methods. thus it seems like there is not enough evidence.

[signal]

OT:

Is SnoopFree a banned program?

I just use it as a preventative measure to help guard against possible keylogging attacks.

If it is a banned program on Party, can you use it for all other instances and allow Party "thru," so to speak?

I do not cheat, but it wouldn't be good if Party thought ALL SnoopFree users are cheaters....

Edit: I quickly just read Party's site and didn't see anything about SnoopFree or anything germane to the use of such programs.

[LinusKS]

Liver: If what you say is true, keep posting, and keep bringing it up. Try CasinoMeister. I doubt he can help with Party, but it's worth a shot. Email Party. If you can get them to respond through email, their emails are better evidence than your memory of the phone conversation.



Synergy: I like your posts, but I think you're wrong here:

[ QUOTE ]
Thats the price we all pay for agreeing to the sites terms when we sign up. We give them that power when we click agree.

[/ QUOTE ]

You give them that power when you give them your money. Clicking "agree" has nothing to do with it.



GrannyMae: do you ever not take the site's side in anything?

[Terry]

Doesn't sound like the whole story to me.

Do you and your friend always play at the same time? At the same table? In the same tournament? Were both accounts opened from the same computer? Do you play your account on your friend's computer? Does he play on your computer? Have any other friends been banned? Do you use some sort of virtual machine? Do you have some processes with unusual names running on your computer while you play? etc., etc., etc.

[MicroBob]

If this Logan is making no sense in the first place I wouldn't bother trying to get a hold of him again.

I don't know why you aren't allowed to talk with anyone else on the matter. You should be able to just ask for a manager/supervisor or something.

10 phone-calls and you can't talk to anybody??
Usually their phone-support isn't THAT bad.


You have several addy's for Mike O now so perhaps that will help you get somewhere.

Let us know how this turns out.

[Synergistic Explosions]

[ QUOTE ]
Is SnoopFree a banned program?

[/ QUOTE ]

No, it's not banned. I just wondered if he was using it because it sounds like Party investigations were going wholly on deductive reasoning to make their findings. Usually they can do the screen scrape or whatever else they do to snoop on the programs you are running while at their site. In this case they couldn't seem to produce anything conclusive like that. It was all deductive IMO.

[GrannyMae]

[ QUOTE ]
GrannyMae: do you ever not take the site's side in anything?

[/ QUOTE ]


how did i take the site's side? all i said was that they have detection devices that they won't expose, therefore it SEEMS like lack of evidence for their actions.