Golden Palace payment problems? - Page 3

7dawgs · #21 03-20-2007, 06:11 PM

I CANT GET A HOLD OF THEM.
THEY ARE BS

snoop01 · #22 03-20-2007, 08:17 PM

I was on the phone for over an hour and half 7Dawgs, be prepared for the long run. DONT LET THEM OFF EASY keep calling and keep calling and wait on hold till they pick up and respond.

terencerock · #23 03-20-2007, 10:29 PM

Is Golden Palace supported by the pokerhosts network?

7dawgs · #24 03-21-2007, 02:38 AM

i finally got a hold of them but it took forever.
i faxed them the bad check they sent me and now all i have to do is wait for the new check. all this time wasted on this bs, i will keep you guys posted but your right snoop we cant let them off easy!! earlier i just wanted to cuss them out cuz they hung up on me right when i said " did you get my fax of your bad check" this was the 3rd call and i got through b4 that i waited 15 min and called the other line....... they got our money still and could do whatever to piss us off, but when i get that check and when it clears I AM GONNA CALL THEM UP EVERYDAY FOR A WEEK AND CUSS EM OUT LOL ... YOU KNOW WHAT I AM SAYING..

Dave2020 · #25 03-22-2007, 08:51 PM

So after ripping my hair out trying to solve my cashout issues over the phone with these people, it was the emails I sent that may have actually gotten the job done for me. FYI I wrote the original email, copied it, and sent it multiple times to each of the different support addresses that were on the website:
http://www.goldenpalacepoker.com/support.html

Sent: 2007-03-16 15:28:25.0
To: [email protected]
Subject: Notice

Hello,

I am a former player from the US who recently requested 4 checks from you.

The first check was requested on January 28 for the amount of $1,000. I received this check from Web Merchant, LLC and deposited it into my bank account on March 6. This check was returned to my bank from Web Merchant, LLC and marked "REFER TO MAKER". After contacting Web Merchant, LLC I was told I needed to contact Golden Palace to resolve the issue. My bank charges a $5 fee for returned checks which I expect to be payed for by Golden Palace.

The second check was requested on February 3 for the amount of $500. I also received this check from Web Merchant LLC but again, after depositing it into my bank account, it was returned with another $5 charge.

The third check was requested on February 10 also for the amount of $500. I have not received this check...

The fourth and final check was requested on February 27 for the amount of $1310.77. I have not received this check...

In summary I am waiting to receive a total of $3320.77 from Golden Palace.
$3310.77 for the amounts previously requested plus $10 for the returned check fees.

Please contact me ASAP,
(contact info)

[email protected] wrote:

Hello,
Firstly, please excuse the inconvenience caused by these situations.
Secondly, I have gotten directly in contact with the head of accounting to have these cheques sent as soon as possible and, if possible, in one consolidated payment.
I will have further feedback on Monday and I will email you again at that time.
Thank you for your patience, I will be in touch as soon as possible with information on when your cheque will be issued via Fedex.
Thank you,
Lucas
Customer Care Supervisor

I wrote:

Thanks for your help, Lucas.
I will be waiting to hear from you again on Monday.

[email protected] wrote:

Hello,
Please excuse the delay - this email is to verify that your payment was reissued in its totality via Fedex on March 21st.
Thank you,
Lucas

It should also be noted that there was another reply to the original email I sent which really pissed me off:

Dear David
Thank you so much for contacting us
In response to your e-mail, we apologize for the inconvenience this has caused to you, please try to redeposit the checks once again, if by any chances your your bank would not accept it, please contact us once again, to have a check re issued for you by our accounting department, in regards to the fee's that were charged to you, please fax us a 30 day bank statement that includes those charges, and we definitely will credited that amount into your balance, in regards to the payments you have not receive yet, please be patience, we can assure that you will get it and this situation would not happen any more.
Please apologize for the inconvenience once again.
Best Regards
Juan Jose
[email protected]

Obviously I didn't bother redepositing either check nor did I acknowledge this email with a reply. Anyway, now you guys know where I'm at. Kinda sounds good but I'm not going to be happy until that check is in my bank account and is CLEARED!!! I will let you know...

snoop01 · #26 03-23-2007, 08:07 PM

UPDATE***

I was told on the 15th of March that my check was sent and I rec'd it today. I will be depositing tomorrow and I will let you guys know how it goes...

also it's from an canadian bank

7dawgs · #27 03-23-2007, 11:58 PM

THEY TOLD ME I HAD TO WAIT 2-3 WEEKS
SNOOP YOU GOT YOURS IN A WEEK?
I HOPE MINE COMES SOON TOO

snoop01 · #28 03-24-2007, 10:43 PM

yes I was told two to three business weeks as well. It was to me in 8 business days [img]/images/graemlins/smile.gif[/img] I just deposited it and it went through good.

GL

7dawgs · #29 03-27-2007, 02:10 AM

[censored] GOLDEN PALACE POKER
IM NOT GETTING MY CHECK TILL NEXT WEEK IT STILL PENDING
I HAVE TO WAIT 1 MORE MONTH [censored] THEM YOUR A LUCKY BASTARD DS

7dawgs · #30 03-27-2007, 04:30 PM

YOU KNOW WHY OUR MONEY WAS DELAYED BECAUSE THEY HAD TO GIVE COMBINED ALL OUR MONEY TO 100GS TO GIVE THE WINNER OF SUREAL LIFE GAMES THE CHECK.
DID YOU GUYS SEE THAT SHOW. UNREAL.
PLAY AT GOLDEN PALACE NOT NET!!!!!!!!!!! AND YOU WILL GET ROBBED. AS YOU CAN SEE MY CHECK IS STILL PENDING AND WILL BE PENDING TILL NEXT WEEK. AND WILL BE SENT 2-3 WEEKS HOW BAD IS THAT. LIKE I SAID YOU R A LUCKY DAWG SNOOP!!!!!!!!
GL BRO