PAHUD not working on UB?

[Triggerle]

I just received a response. Basically they are saying it is a "problem" that the programmers are working on fixing.

I answered them that I will watch the issue for a couple of days and play at stars in the meantime. I told them if things don't change back I'll be cashing out my entire roll.

[daca]

Got this standard one.

"Dear Kasper,

Thank you for contacting us.

First and foremost we do apologize for the inconvenience this situation has
caused for you. Our Game has gone through a system upgrade and as it was
expected there are still several details that need to be reviewed.


Our Technical Support staff and our Team of Programmers are locating the origin
of these issues and resolving them as soon as possible.


Best regards,

Fernando
Customer Service Department"

[scaryjerry]

UltimateBet just kicked me in the balls

To whom it may concern,

I would like to express my dissatisfaction with your recent upgrade. I find it ironic that UB put out a marketing campaign stating that they "wont kick you in the balls" and within a week makes changes that can only be interpreted as a way to handicap the thinking online poker player.

The source of my frustration is caused by the changes you recently made to your hand history viewer. As a player who is constantly trying to improve my game I use my hand histories as a tool to analyze my play and learn how to adjust to specific situations that arise. I also look for mistakes that I made whether it is bets I paid off or bets I missed against my opponents.

It has always been my opinion the Ultimate Bet has the worst hand history interface of any online poker rooms that I play. Every other poker room allows the option to store your hand histories for future reviewon on your local hard drive. I am sure UB is well aware that some third party programmers developed programs that allows you to "grab" hand histories from the UB viewer window and save them to your hard drive. These utilities made p for the short comings of UB"s handy history component.

Now UB has implemented a restriction on the # of hand histories you can retrieve without having to close the hand history window and reopening it. This is nothing short of ridiculous, and illustrates to me that UB has no regard for the online players aspiring to improve their play.

I have always enjoyed the speed of UB's cash games, and choose to play at UB rather than other sites for this reason. Now that UB is attempting to handicap my progress as a learning player I have concluded that it is in my best interest to play on an alternative site. I have decided that I will leave UB and play on PokerStars, a site that now matches UB's speed in ring games, allows one to store hand histories on a hard disk with no restrictions, and offers excellent game selection.

Please be aware that many UB players share the same sentiment as I, you only have to read some of the popular online poker forums to verify this. I am sure many will not take the imitative to express their satisfaction, but merely move on to a competitors site.
If UB initiates changes to correct this injustice I may return, but am strongly leaning toward disassociating myself with UB entirely because of this and past problems.

Regards,

[jsnipes28]

Ive sent two emails and havent recieved a response yet. I cashed out 2/3 of my money from there though it will probably take a week.

[schlucky1]

I got an email back last night.

Dear ,

Thank you for contacting Member Services.

Unfortunately, we are experiencing some technical difficulties with the hand histories.

We received your email and we are aware of your problem and your unpleasant experience; our programmers are already reviewing these issues.

We apologize for the inconvenience this situation has caused you and appreciate your patience and understanding on this matter.

Best regards,

Omar
Customer Service Department

[PecanGrower]

I posted a workaround for this on PokerTracker's Forum.

http://pokertracker.com/forum/viewtopic.php?p=70124

Everything you need to know should be there.

Good luck all.

[Triggerle]

I have emailed back and forth a couple times with them but got nothing really helpful.

I just cashed out 3/4 of my roll there and intend to sign up with Full Tilt.

[jsnipes28]

Dear John,

Thank you for contacting us.

We will like to let you know that your opinion is very important to us, and your
latest email messages have been forwarded to upper management for further
review. Although, we can't give you an immediate answer regarding this hand
history issues, we would like to let you know that in the meanwhile, we will be
more than glad to send you your hand histories by email, upon request. We can
send them in text format or as MS excel files.

We would like to apologize for the inconveniences you may have to go through
while this matter is settled, rest assured that customers of your caliber will
not remain unheard.

Please send us further comments and critique regarding our software upgrades, in
order to implement significant improvements (from our customers' points of view)
on future versions of our game.

Best regards,

Joseph
Customer Service Department.

[scaryjerry]

Dear Jerry,

Thank you for contacting us.

Thank you for your e-mail and your feedback regarding the recent changes made to hand histories. We understand and are aware of the inconvenience this has caused.

Please note we will be implementing many upgrades moving forward and will be re-evaluating the hand-history release over the coming week. We will be sure to let you know when future upgrades are made to the software.

We thank you for your patience and hope to see you at the tables this weekend.

Best regards,

Rosaura
Customer Service Department