The 1 card deal bug at Eurobet

[gambelero2]

i play the download version on pokerroom and never see the problems you guys talk about--except for the money left in the pot thing.

i like poker room and have always done well there.

[Ron Burgundy]

[ QUOTE ]
Here is the response I got from Eurobet support.

[ QUOTE ]
Dear Mr xxxx,

We are writing to you in regards to your poker enquiry. Our poker department can confirm that this is a connection problem. We would like to refer you to our Terms and Conditions on disconnection;

5. Players MUST accept the risk of disconnection.
Disconnections can and do occur. (Log back on and continue play as quickly as possible). To limit potential disconnection difficulties, please consult with your ISP as to what measures can be initiated to help reduce this risk. At no time will EurobetPoker.com assume responsibility for disconnected players regardless of cause.
Our Poker Department can also confirm from our database, as stated in our previous message, that you were dealt 4 of spades and 3 of spades.

Kind Regards
Roxana
Eurobet Customer Service

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Funny how I was playing 3 tables at the time and the other 2 were fine. Also the timer above my head showed I was connected.

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Me too, when it happened to me, it was only on one of 4 tables. Well, it's nice to know they're working on the problem and care about their customers. [img]/images/graemlins/mad.gif[/img]

[JDErickson]

and the latest

[ QUOTE ]
Dear Mr. xxxxx
Thank you for contacting us.

We would like to inform you that during the hand xxxxx you were dealt first 3 of spades and 4 of spades.Then you folded.
The hand regurarly finished as the winner was the player OPE_RHG who won with a three of a kind.
The fact that there was a winner shows that the hand was regurarly played by the other players
and that our software was workin regurarly.

Kind regards,

Antonella
Eurobet Customer Service

[/ QUOTE ]

[CORed]

[ QUOTE ]
Here is the response I got from Eurobet support.

[ QUOTE ]
Dear Mr xxxx,

We are writing to you in regards to your poker enquiry. Our poker department can confirm that this is a connection problem. We would like to refer you to our Terms and Conditions on disconnection;

5. Players MUST accept the risk of disconnection.
Disconnections can and do occur. (Log back on and continue play as quickly as possible). To limit potential disconnection difficulties, please consult with your ISP as to what measures can be initiated to help reduce this risk. At no time will EurobetPoker.com assume responsibility for disconnected players regardless of cause.
Our Poker Department can also confirm from our database, as stated in our previous message, that you were dealt 4 of spades and 3 of spades.

Kind Regards
Roxana
Eurobet Customer Service

[/ QUOTE ]

Funny how I was playing 3 tables at the time and the other 2 were fine. Also the timer above my head showed I was connected.

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Wow. Looks like they're trying to make Party's customer service look good. I would guess that "connection problem" is their standard excuse.

[CORed]

[ QUOTE ]
and the latest

[ QUOTE ]
Dear Mr. xxxxx
Thank you for contacting us.

We would like to inform you that during the hand xxxxx you were dealt first 3 of spades and 4 of spades.Then you folded.
The hand regurarly finished as the winner was the player OPE_RHG who won with a three of a kind.
The fact that there was a winner shows that the hand was regurarly played by the other players
and that our software was workin regurarly.

Kind regards,

Antonella
Eurobet Customer Service

[/ QUOTE ]

[/ QUOTE ]

Yeah, except for that little teensy problem of it not showing you both cards, their software was working just fine. But hey, the software knew what cards you were holding, so no problem. If their software can't handle display properly, it doesn't inspire a lot of confidence that it does other things (like random dealing, determining the winner, etc.) correctly.