Full Tilt's reply/stance

[N 82 50 24]

They closed that office in LA last year.

[fnord_too]

On a side note, I started a thread in the zoo about to discus what the sites should be doing to help combat this problem.

[TheGrifter]

[ QUOTE ]
They closed that office in LA last year.

[/ QUOTE ]

Hmm...they're registered with the SOS at that address. At any rate, Ray Bitar or Jesus should be able to speak on behalf of full tilt and they shouldn't be that hard to find.

[creative]

this is the most absurd thing ive ever heard in regards to the OP. Fulltilt is a cold hearted bitch and i hope to god that you find that [censored] and carve his heart out

[TheGrifter]

[ QUOTE ]
Hello Jared,

Thank you for your email, and I greatly apologize for the delay in our
response to you.

We have already launched an exhaustive investigation into this matter
and can confirm with you at this time that there was a recent $25,000
transfer made from player LucLongley to another player named
Eddiefelsonn on our site.

Upon close investigation it was revealed this player Eddiefelsonn lost a
portion of the transfer money through legitimate table play on our site.
We have also discovered through our chat records that player Eddifelsonn
had successfully attempted to offer trades with other players on our
site in attempt to dispose of the fraudulent funds in return for clean
funds. For security purposes, I am afraid I cannot disclose the methods
of which it was done. I can assure that those methods were,
unfortunately, legitimate as well.

I am terribly sorry that you have fallen victim to such fraud, but
unfortunately the funds are no longer retrievable. I know this offers
little consolation, but please be advised that we have taken action to
permanently close this fraudulent account down and have also suspended
your Neteller account from being used on our site.

If you wish to consider other options to play on our site and/or to use
your Neteller account again, please let us know and we will glad to
assist you.

If you have any questions, please let us know.

Regards,

Larry
Cashier Security Manager
Full Tilt Poker Support



This really irks me. If anyone had responded in a timely manner my $ might have been saved. [img]/images/graemlins/frown.gif[/img]

[/ QUOTE ]

Full Tilt is listed as being owned by Kolyma Corporationg out of oranjestad, aruba. That biz seems to be owned by Bob Pollard...edgy rock singer?

[TheGrifter]

FT security saying they can't disclose anything to you is BS...from FT T&C:

19. Unlawful Activity. Provider reserves the right to investigate complaints or reported violations of our Terms of Use and to take any action we deem appropriate including but not limited to reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary or appropriate to such persons or entities relating to user profiles, e-mail addresses, usage history, posted materials, IP addresses and traffic information.

[snorer]

it's a straight up joke that the site repped by so many big names in poker has such lackluster customer service

[RunyonAve]

[ QUOTE ]
it's a straight up joke that the site repped by so many big names in poker has such lackluster customer service

[/ QUOTE ]

I agree. I'm a high volume player and had my account suspend for 2 weeks without a single email from there when it turned out that they were investigating someone else credit card fraud and i had nothing to do with it. I still continue to play there in hopes that they'll improve on this one day.

[bap2086]

Problem is that FTP is nearly powerless besides providing skip with info to help him out. Since the money stolen via PS and then transferred legitimately in FTP (stingers legit money). the FTP money is not actually money stolen through them.

although why were they not about to locate the 25,200 which was taken directly from your neteller since it is against the rules to deposit into a 2nd account using same neteller. thats extremely easy to track as well they should have frozen the account the moment it showed up as your neteller. even if not for fraud/larceny reasons just for multi accounting.

[T-God]

[ QUOTE ]
[ QUOTE ]
Skipolo,

I realize that I am a nobody here and on FTP, but I was going to send this email to FT support, given your approval. Perhaps others can do the same.


To: Larry, Cashier Security Manager:

In a recent series of posts on the 2+2 forums, fraudulent activities involving FTP have come to the poker community’s attention. In the face of stiff competition for our play, I am taking this time to encourage you to gain our trust by taking several actions. First, implement better security measures regarding fund transfers on your site. The ability to voluntarily block or limit such transfers would be helpful. Second, since your email system was apparently down at the time of this incident, I would like to see an emergency number to call in such situations. Finally, given that none of these simple recommendations were in place, it would be a show of good faith for FTP to refund the stolen money.

Sincerely,
Tom ----------------

[/ QUOTE ]

I do not understand why the option to turn-off/block/limit these transfers is not available. You could always turn them back on with a phone call, etc. This would make it much harder for these kinds of things to occur.

[/ QUOTE ]
That's a really good idea. I hope the sites look into some sort of increased security for player transfers.