Neteller doesn't pay and doesn't seem to care. Are they going broke?

[ItsMe]

The problem is that they acknowledged that the account was verified (that was in 2005), then three months ago when we wanted our money they said it wasn't verified. Then they made us jump through hoops (described above) to get verified again and accepted that we are verified. Then they closed the account, then they said the account was not verified again - all the time keeping us on hold for hours.
My wife is extremely good at these things and getting them right. This just has a very bad smell to it.

[elliot]

lol doomswitched by neteller

[Webster]

[ QUOTE ]
Has anybody else ever managed to withdraw their money from Neteller?

[/ QUOTE ]

Every week! no problems here!

you of course have tried calling them?

[LouisCyphre]

I suggest you transfer the money to a poker site of your choice and let them send you a check or withrdraw to you bank account from there.

[entropy]

i have been trying to get them to wire me USD100k to another country since 23rd Oct. they mostly ignore my emails & when given a phone no. to call me they have not bothered to do so.

Vicky,

you say "A large number of rejected USD bank wire payments from international destinations"

but same is not very relevant as this is an outgoing wire.

you also say "We can issue you another USD bank wire, however we cannot guarantee that it won't be held by the US Federal Treasury."

but i do not see why that should be so.

in any case you have not attempted to make the wire transfer, so to say you can issue another wire is incorrect.

anyway please send the wire, immediately, in USD as i have instructed.

latest response on 14th Nov "I apologize for the typo on the letter. It should read, A large number of rejected USD bank wire payments sent to international destinations.

We will send it as you requested. Please let me know if you do not receive it within 10 business days. --- Kind regards"

but no way a bank wire should take 10 days. in most of the world it is same day or 1 day later.

i think they are using Fed as an excuse.

[RR]

[ QUOTE ]
the phone number thing is a pain in the ass. I live near a state border so I have an address in one state and a cell phone from another.

When they were mailing out the new atm cards i had too put my new address. It wouldn't let me do this because my area code for my phone is from texas but my new address is in new mexico. I called them a few times and they said they would fix it yadda yadda, you can change your address now yadda yadda but it would never work. Finally I just put up a bogus phone 505-555-5555 so i could fix my address. Then they locked my account.

Their CS was rude to me when I called about getting my account unlocked. lots of hassle. I feel for you.

[/ QUOTE ]

My phone number is in a differnt state than where I live. I have to call them and change the adress over the phone. Never a problem.

[Zag Nutz]

[ QUOTE ]
WARNING DO NOT USE NETELLER if you ever want your money back

Blah Blah Meow Chow


[/ QUOTE ]

What do you expect when your last name is Bin Laden?

[Punker]

[ QUOTE ]
The phone bill is in my husband’s name..
(three posts later)
My wife is extremely good at these things and getting them right

[/ QUOTE ]

You sound shady.

[Quanah Parker]

This kinda stuff is killing me.
I was firepay, and when they quit, I was just about to go Neteller. Then, they say they're going to comply with the law. So, why the heck would I want to even use Neteller if they're turning their back on the poker community?

OP's problems just make me even more suspicious that Neteller is on the way out. The writing's on the wall.

[RunDownHouse]

Also no problem, but I'm a valued NETELLER VIP MEMBER.

But seriously, their phone support has always been great and easy to understand, their email support has been adequate, and I've never had withdrawal problems.