Hi, WSEX GM here, looking forward to being part of this board.

[Makemegood]

Easier way to change email and personal info would be nice, you can deposit with neteller then when you try withdraw you need same email as the one registered with neteller. To change it I must call your support?? i really hate that as my english aint that good and its imbarasing trying to pronounce some weird email adress and going through it is just a hassle. How do you say the icon @ in english?

The lag while playing is just to bad for me and thats the only reason im leaving. Takes over half my timebar before flop is shown.

[smartalecc5]

[ QUOTE ]
Easier way to change email and personal info would be nice, you can deposit with neteller then when you try withdraw you need same email as the one registered with neteller. To change it I must call your support?? i really hate that as my english aint that good and its imbarasing trying to pronounce some weird email adress and going through it is just a hassle. How do you say the icon @ in english?

The lag while playing is just to bad for me and thats the only reason im leaving. Takes over half my timebar before flop is shown.

[/ QUOTE ]

at

[sexyleah]

im pretty sure it just ask to make sure your e mail matches with what u registered ur account with, not ur NT account

[Benjamin]

WSEX GM,

One of the highest priorities should be to ensure that a couple things happen when a player gets disconnected.

1) Anytime a player has an investment in the pot, and has 1 or more all-in disconnect protections available, then if a player is unable to act due to a disconnect, the player must always be declared all-in and receive that sidepot if his hand wins. Sometimes your software will disconnect and fold my hand as if I intentionally folded, losing my interest in the pot. That is unacceptable behavior.

2) In the event of a disconnect, the player should have at least the normal amount of time to act before having his hand declared all-in (if an investment in the pot has been made) or folded (if no investment). Most sites give a disconnected player an extra 10 seconds or similar, and that would be great! Sometimes a disconnect will happen, and your software will reconnect quickly enough to act if even just the normal timer were running, but a bug in your software instead folds my hand before I am reconnected.

I'm not the only one who has had this problem: thread.

Please make sure fixing the handling of disconnects is receiving just as much attention as preventing disconnects. Disconnects are occasionally unavoidable, the software needs to handle it properly when they do happen.

Thank you,
Benjamin

[DitMeMay]

Fix the HH files!!! tables name with numbers DONT SHOW UP correctly in Pokertracker.The hh file leaves a blank where the table name is supposed to be. This messes up if you're playing two different stakes at the same time, and if two tables has number in them, pokertracker will read it as same stakes because the name field for table name with NUMBERS is empty!.


for example

regular table here
10.00/20.00 Texas Hold'em (Split Limit) - GMT Fri Aug 11 22:22:09 2006
Table 'Investment Odds', 10 seats max, not started, Real money, Money game

table with numbers as name show up like this

Hand ID 50877594
10.00/20.00 Texas Hold'em (Split Limit) - GMT Fri Aug 11 23:50:08 2006
Table '' , 5 seats max, not started, Real money, Money game

Fix it so it least show the numbers or just change all the table names to letters then the problem would be solved.

[Benjamin]

[ QUOTE ]
One of the highest priorities should be to ensure that a couple things happen when a player gets disconnected.

1) Anytime a player has an investment in the pot, and has 1 or more all-in disconnect protections available, then if a player is unable to act due to a disconnect, the player must always be declared all-in and receive that sidepot if his hand wins. Sometimes your software will disconnect and fold my hand as if I intentionally folded, losing my interest in the pot. That is unacceptable behavior.

2) In the event of a disconnect, the player should have at least the normal amount of time to act before having his hand declared all-in (if an investment in the pot has been made) or folded (if no investment). Most sites give a disconnected player an extra 10 seconds or similar, and that would be great! Sometimes a disconnect will happen, and your software will reconnect quickly enough to act if even just the normal timer were running, but a bug in your software instead folds my hand before I am reconnected.


[/ QUOTE ]
Someone post here when the disconnect protection is fixed. I've decided I've lost my last pot to this bug and won't be playing there until it's fixed.

B.

[primetime32]

[ QUOTE ]
[ QUOTE ]
One of the highest priorities should be to ensure that a couple things happen when a player gets disconnected.

1) Anytime a player has an investment in the pot, and has 1 or more all-in disconnect protections available, then if a player is unable to act due to a disconnect, the player must always be declared all-in and receive that sidepot if his hand wins. Sometimes your software will disconnect and fold my hand as if I intentionally folded, losing my interest in the pot. That is unacceptable behavior.

2) In the event of a disconnect, the player should have at least the normal amount of time to act before having his hand declared all-in (if an investment in the pot has been made) or folded (if no investment). Most sites give a disconnected player an extra 10 seconds or similar, and that would be great! Sometimes a disconnect will happen, and your software will reconnect quickly enough to act if even just the normal timer were running, but a bug in your software instead folds my hand before I am reconnected.


[/ QUOTE ]
Someone post here when the disconnect protection is fixed. I've decided I've lost my last pot to this bug and won't be playing there until it's fixed.

B.

[/ QUOTE ]

worked for me last night for the first time. But that was a real disconnect where my connection went dead. I think there are times when their server gets screwed up or some other random problem occurs and you just get folded.

[brendanb438]

Hey WSEX GM,

I enjoy betting on WSEX alot and am one of the few on here who probably hasn't played on the poker side of the site. Well I am about to take my business elsewhere since WSEX has been behind the last few weeks when it comes to Entertainment Movie Prop Bets. This Thursday you guys didn't even post a line. Every other site that is a competitor of yours starts to post on Monday or Tuesday so by the time you guys post you are way behind the curve if you post at all. If you guys can't post these at a set time at least or a little earlier in the week I will be sticking to Pinnacle Sports for all my business. Was looking forward to NFL season with you guys too.

-Brendan

[StupidAcesSigh]

Dear WPEX GM :

Hello. I love your site and you are doing a great thing. I wanted to reward you by playing some blackjack, but when I clicked on the blackjack and went to the table I had no money there (despite there being money in my acct). I tried this a couple times. I THINK (but may be mistaken) that when you log out of the poker client, after a little bit the money goes to the sports acct and then you can play blackjack. By this time I don't want to play blackjack anymore, plus if I close the client how I am going to get to the blackjack? You would make more money if I could instantly click on the blackjack and play. I am not going to sports bet (I know nothing about sports) but I am absolutely down with playing some house games to pay for my priveldge of rake free poker. Blackjack is often an impulsive (or compulsive :P) thing and the key is to allow it spur of the moment. Another suggestion is to allow the players to play red or black w/ eachother with the house taking a tiny rake. Or play red or black against the house. Red or black being, of course, which colour the flop will be.

Have you considered adding micro micro limits? .01/.02 nl and .5/.10 limit? If this would be relatively inexpensive to add I think you should go for it.

The main thing is the blackjack. Let ME help YOU. Give me convienient blackjack and I will give you a couple hundred bucks every month (read week) (read day) (read hour) (read man I want to play blackjack right now).

Anyway, please, please, please keep up the good work and if there is ANYTHING I can do for you, let me know.

[Iplayragstoo]

[ QUOTE ]
WSEX GM,

One of the highest priorities should be to ensure that a couple things happen when a player gets disconnected.

1) Anytime a player has an investment in the pot, and has 1 or more all-in disconnect protections available, then if a player is unable to act due to a disconnect, the player must always be declared all-in and receive that sidepot if his hand wins. Sometimes your software will disconnect and fold my hand as if I intentionally folded, losing my interest in the pot. That is unacceptable behavior.

2) In the event of a disconnect, the player should have at least the normal amount of time to act before having his hand declared all-in (if an investment in the pot has been made) or folded (if no investment). Most sites give a disconnected player an extra 10 seconds or similar, and that would be great! Sometimes a disconnect will happen, and your software will reconnect quickly enough to act if even just the normal timer were running, but a bug in your software instead folds my hand before I am reconnected.

I'm not the only one who has had this problem: thread.

Please make sure fixing the handling of disconnects is receiving just as much attention as preventing disconnects. Disconnects are occasionally unavoidable, the software needs to handle it properly when they do happen.

Thank you,
Benjamin

[/ QUOTE ]

This has happened to me on more then once. The all in protection is supposed to protect your hand...I got screwed with the nuts once, and another hand that was not a lock, but doable. I also got "disconnected" from a SnG, and got a pop up message saying "We are closed for one hour for maintenence" I got on to live support, and they swore tome they were not down even though I couldnt get back onto wpex. Finally I was able to get back on, but was blinded down in half. I again complained to them vie email, and they ended up refunding my buyin without ever acknowledging the pop up I got. They flat out denide it. I will also not be returning until these bugs are fixed.