Mike O'Malley: Please Help!

[fryedliver]

Mike:

I opened an account at PartyPoker in November of last year. I played about 20 hours per week until February, when I left to go on a trip. When I returned home a month later and tried to log onto my account, I was told that my account was blocked and that I should contact support.

My attempts to resolve this problem with your support group have been very frustrating. I spoke with 'Logan' of the investigations team, and he told me that they had decided I was using software to assist my play, and that they were closing my account and confiscating my funds. They are doing the same thing to a friend of mine. As far as I can tell, our only crimes are that we opened the accounts on the same day.

Logan did provide me with some details of why he thinks I am using software, but his reasoning is just plain messed up. The lack of logic in his reasoning makes me think that Logan is not a poker player, and does not seem to understand some basic characteristics that are common to most winning players. I am hoping that you, as a poker player, can get involved and explain just how insane his accusations are.

At this point, I'd prefer not to turn this into a public discussion, since I'm still clinging to the hope that one sane person in that company will be enough to turn this situation around. However, I do not have an email address for you, and I have no confidence that email sent to Party will ever get to you. I have been told many things by the support group, with respect to getting called back, or problems solved in 24-48 hours, or send us some id and everything will be fine... and those all seem to be lies.

I have about $7k in my account. I have never cashed out of Party, having deposited about 8-9k into the site from Neteller. My friend (whom Logan claims "plays just like me") has done quite well at the site though, so maybe his good run is what has triggered this witch hunt.

As I've told Logan, I have never used software, other than trying a demo version of PokerTracker. From my research, there are plenty of people who successfully play at Party, so I suspect this type of misunderstanding is rare, and that there is still some hope of it being resolved amicably if only the right people become involved. I'm hoping, Mike, that you are that right person, or that you know who in that company is the right person.

If you need some specific information from me regarding my account, please contact me at [email protected].

[MicroBob]

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At this point, I'd prefer not to turn this into a public discussion

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This is an interesting thing to say in a public forum.

[StepBangin]

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Logan did provide me with some details of why he thinks I am using software, but his reasoning is just plain messed up.

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what were the details?

[brendanb438]

So what you are saying is there software which spies on all of the programs running on your computer at the time party is running detected illegal software being used with the program and now your money has gone bye-bye. Tear. You and your friend are SOL because you both cheated.

Brendan

[fryedliver]

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At this point, I'd prefer not to turn this into a public discussion

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This is an interesting thing to say in a public forum.

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Good point.

It's a tough spot... not wanting to piss off the people holding onto your money, yet wanting to present some sort of leverage. I personally think that presenting Logan's 'evidence' will reflect quite poorly on PartyPoker. Making them look bad might not be wise, when they currently hold my money.

I'm still hoping a Party employee will fix this situation. Posting here is the only way I know to get hold of Mike O'Malley. Yes, it also implies that the next step is to open the details to the public. I'm hoping to get that leverage without annoying the people holding onto my money.

You seem to have a lot more experience with PartyPoker than I do, so I'd be interested in any advice you have on how to better handle this situation.

[UATrewqaz]

You need to understand that since you are an unknown poster with no real established credibility people are naturally going to be suspicious, if not all out hostile to you.

It's certainly within the realm of posibility that Party confiscating your funds unjustified, however confiscating seems to be a very rare action by Party and when done is probably almost always justified.

If you have done nothing wrong then you have nothing to hide and should fully post all details of everything that has occured, no if's and's or buts.

[Timer]

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You need to understand that since you are an unknown poster with no real established credibility people are naturally going to be suspicious, if not all out hostile to you.

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As opposed to someone with 10,000 posts who is an outright scumbag?

[Alobar]

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At this point, I'd prefer not to turn this into a public discussion

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This is an interesting thing to say in a public forum.

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Good point.

It's a tough spot... not wanting to piss off the people holding onto your money, yet wanting to present some sort of leverage. I personally think that presenting Logan's 'evidence' will reflect quite poorly on PartyPoker. Making them look bad might not be wise, when they currently hold my money.

I'm still hoping a Party employee will fix this situation. Posting here is the only way I know to get hold of Mike O'Malley. Yes, it also implies that the next step is to open the details to the public. I'm hoping to get that leverage without annoying the people holding onto my money.

You seem to have a lot more experience with PartyPoker than I do, so I'd be interested in any advice you have on how to better handle this situation.

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Your logic is flawed. Your best bet is to disclose everything here to us, and actually hope that it makes party look bad (which I in no way doubt that could easily be the case, party is run by clueless idiots), if enough stink gets raised they might actually do something about it. If not, you have ZERO hope of ever seeing your money again.

Also, like has been pointed out, you are going to recieve mostly hostility here from other posters since no one knows you, its just automatically going to be assumed you are a cheater.

If I were you, id start pasting the email exchanged here and tell everything that went down.

[fryedliver]

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You need to understand that since you are an unknown poster with no real established credibility people are naturally going to be suspicious, if not all out hostile to you.

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I do understand that. If I provide the details of the phone call with Logan, I expect readers to suspect that there is more to the accusation than what I have described. I don't have any way of proving that I have fully and accurately described the situation.

Mike O'Malley should be able to verify all of the details of my account and the 'investigation.' Not only that, but he is likely in a position in which he can discuss this with Logan. That's why I am asking him for help in the title of this thread.

[GrannyMae]

how much did your friend make? you said he has done quite well. pls. define.