What do you guys honestly think will happen to my NT acct

[slim]

1)So during all the p2p transfers last week, my acct got locked. I sent in a scan of my driver's liscense and utility bill. It's been 4-5 days and I still haven't heard from them. No email , nothing. Acct still locked. I have no money in there but I still want my acct activated to put reload bonus money in there.
2)After my acct got locked I used a friend's NT acct to do more transfers. Everything was legal as I made no transfers to any gambling sites. Only accepted money from US players. Unfortunately one of the [censored] I did a transfer for is under investigation for scamming someone and as a result my friend's acct is locked and under investigation with 10K of my money stuck in there. When he tries to log in, it says to contact them via email which my friend did and it's been 3-4 days and no response. When we try to contact them, the guy on the phone says "investigations" don't have a phone number and to wait for an email. Will I get my money back or am I [censored]?
3)Given the way the transfers were done (peer 2 peer),why does NT have to investigate anything? If someone transfers you money with agreement that you will transfer them money on Stars, and you scam them by not following thru on Stars, that should have nothing to do with NT right??Even when you do transfers from Stars to Stars, it says they are not responsible for any disagreements between the players.So now bc someone else is doing some scamming, I am on the hook for 10K. Am I missing something here?

[Annorax]

You're screwed.

[manguydude21]

[ QUOTE ]
You're screwed.

[/ QUOTE ]

[slim]

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You are now chatting with 'Christopher'
Christopher: Welcome to our live chat service. How may we help you?
albert: hi, my acct is locked
albert: its been 4-5 days and ive sent in the approp documentss
albert: and i haven't got any replies
Christopher: Before we proceed, may I ask your security question please?
Christopher: What was your first pets name?
albert: xxxxx
Christopher: Thank you, one moment please while I look over your account.
Christopher: It appears that we require another copy of your government issued ID that is not cropped (meaning all edges, corners and the front and back are visible). Once we are able to verify that document we should have no trouble activating your account.
albert: but I did resned that
albert: resend
albert: i originally sent one image with both utillity bill and drivers liscene on one image
albert: then I resnt on 4 seperate images
Christopher: We did receive an email on February 2nd, but the ID was in the same cropped state that unfortunately does render the ID unacceptable. Thus you will need to resend that documents but making certain to have all edges and corners visible, as well as the front and back and the ID must be signed.
albert: ok answer me this please!!!
albert: WHY do you guys not respond by email or phone to tell me ANY of this!!
albert: after I originally sent the first email I got no response
albert: then I live chatted with you guys and was told it was cropped
albert: but that was 2 days later
albert: then I resent and still didnt hear anything for so long!
Christopher: Unfortunately we are experiencing large levels of emails and cannot respond to them instantly. We do not have agents available at this to call clients regarding these kinds of issues due to our increased call volume.
albert: and now I have to contact you again!
albert: but if my email was not suitable, how am I supposed to know
albert: i could be waiting for weeks thinkign everything is fine
Christopher: Unfortunately I do not know why you were not sent an email regarding the status of your documents. I do understand your frustration but as I was not the agent who reviewed your documents I cannot say why the email was not sent. I do apologize for the inconvenience.
albert: ok im looking at the images i sent and none of them are cropped
albert: the only thing is that the driver's liscene has no signature on the front
albert: only the back
albert: but that is how our drivers liscence is here in Ontario
Christopher: Unfortunately if the certification agent who has reviewed your documents has determined that they are cropped. If they were re-requested, that is all I will be able to tell you to do to open your account is to re-scan the licence with all edges and corners completely visible.
albert: but they are
albert: is there a direct phone number I can call?
albert: maybe he needs glasses
albert: i am an optometrist
Christopher: You may call our customer service, but they will tell you the same thing I have. The documents have been sent multiple times and have been reviewed by more than one agent, each of whom left the note that the ID was cropped. The utility bill was fine, but the ID unfortunately is in an unacceptable state.
albert: can i send it directly to you and you can take it to them and ask them where it's cropped
albert: I want to talk to one of these agents who will explain to me with the image in front of him/her where it is cropped
Christopher: Unfortunately the certification department is not in on weekends nor during the evening and as a result it will be faster to send it to [email protected] and they will be able to respond when they have an opportunity.
albert: but they don't respond!
albert: i send it, wait a few days and then end up talking to your department
Christopher: Please include a request for a response when they begin reviewing your documents to make certain that you are aware of the status of the documents.
albert: after I resent them and didn't get a response, i emailed them and still didn't get a response. That's why Im talking to you now
albert: can I send it to you and you can look at it right now?
Christopher: I do understand your frustration, but unfortunately I am not a certification agent and cannot process the documents for you. I do apologize for the delay, once your resend, you should receive a response before the end of the week as long as the document in question is in an acceptable state.
albert: I know you cannot process the documents, i just want you to confirm that they are not cropped so I don't think I am insane
albert: I am looking at these images ove and over
albert: maybe I've gone insane and I see things that are not there
Christopher: I really do wish I could do that for you, but the documents are sent to the certification department which I do not have access to and would not be able to see and verify once sent. I am sorry for that, I understand that you want to get the account up and running. What I suggest is calling us on Monday during the day and sending them then, or sending them now and contacting us via phone on Monday to hopefully have it looked into for you.
albert: i've sent them 4 times
albert: i guess i'll send them a fifth time
albert: just for fun
albert: thanks
albert: goodnite
Christopher: Your welcome, a pleasant evening to you as well. Thank you for choosing NETELELR!
Chat session has been terminated by the site operator.

[brendanb438]

Thank you for choosing NETELELR! They went and changed their name on ya.

Where was the enjoy!!! Which seems to be missing from the end of the chat session?

Slim you will get your account unlocked. Being a weekend probably not a good time to expect this. Hopefully Monday they will take care of ya.

-Brendan

[slim]

[ QUOTE ]
Thank you for choosing NETELELR! They went and changed their name on ya.

Where was the enjoy!!! Which seems to be missing from the end of the chat session?

Slim you will get your account unlocked. Being a weekend probably not a good time to expect this. Hopefully Monday they will take care of ya.

-Brendan

[/ QUOTE ]

I need to borrow that golden gun of yours.

[slim]

What about my point number 3)? Am I right or wrong ? WHy should NT care if a client sends money to someone and got scammed? NT has nothing to do with Stars.

[billmagnet]

[ QUOTE ]
What about my point number 3)? Am I right or wrong ?

[/ QUOTE ]

Of course you are correct. Neteller's behavior has been patently ridiculously. Yet some posters here will tell you it's all Bill Frist's fault.

[andywend]

It is all Bill Frist's fault.

What that POS did was way worse than anything Neteller has done.

If U.S. Neteller account holders don't get paid, Bill Frist should be considered the primary one responsible for it.

[viper930]

[ QUOTE ]
It is all Bill Frist's fault.

What that POS did was way worse than anything Neteller has done.

If U.S. Neteller account holders don't get paid, Bill Frist should be considered the primary one responsible for it.

[/ QUOTE ]

ban