Code Poker: Greatest CS I have ever met

[frommagio]

I hear what you're saying, but I'm sick of sites like Party, and Planet before them, and Ultimate currently, that don't seem to care about their customers when their software fails. Personally, I think I'll do some due diligence and give these guys a try.

If we all patronized sites that respected their customers, guess what would happen? We'd all be playing at big sites owned by responsible companies.

[NoahSD]

They told you the other guy's hand and predicted how he'd play it? That's pretty weird.

Really cool that they gave you the money though.

[Dany]

[ QUOTE ]
Wow, I could see them awarding you the size of the pot including his bet, but assuming any more action is flat out wrong. So you raise the river, if he's really good he might fold. If not there's a very good chance he just calls your $15 raise or whatever. Or maybe you smell a rat and only call the $12. HE has a disconnect and doesn't call your raise. Whatever. If they're paying you out of pocket, nobody loses (except for the site - terrible business decision) but if they took it out of the guy's account, I'd never play there again. No way I'd feel comfortable that I would not ever be on the other end of somebody disconnecting and the site somehow determining later that I would have lost and taking money from my bankroll to pay the disconnector.

This is "great customer service" in that you got extra money, but they are WAY overstepping their bounds by assuming any further action in the hand beyond the bets on the table.

[/ QUOTE ]

theblitz is happy, the winner of that hand is not unhappy and people are talking about it on this forum....I think it's a pretty good business decision.

[gauge666]

yeah, they have been very nice with me too... some good people are working there!

[May]

Penndisc,

In this particular case what would have been an objective decision? Your point is interesting but I think it deserves to be specified...
If you were them what would you have done?

[theblitz]

Just a pity the cards aren't being so nice to me today.
I could fill a whole page in the BBV forum.

[tom10167]

[ QUOTE ]
What terrible support! In every email they sent you, they failed to remind you not to give your password out to any one.

[/ QUOTE ]

You are now ignoring this donkey.

[gauge666]

I would have done the same if I had the luck to manage a poker room!

[curtains]

Just because they made this kind gesture to one person doesn't mean they have to to everyone. Do you really think people are going to stop playing because they don't give them money from possible future actions?

[beersportspoker]

Is code poker prima?