Fulltilt froze my account with 47 grand in it

[StellarWind]

[ QUOTE ]
Because this poor bloke has had $47k stolen from him, and he has no way of defending himself.

[/ QUOTE ]
OP's money isn't stolen or even confiscated. It's just frozen while FTP investigates whatever it is they suspect her of doing.

Eventually they may accuse her of something and decide to close her account and/or confiscate funds. At that point I would hope she gets an opportunity to defend herself. But we aren't there yet. You are just unnecessarily inflaming matters by using words like "stolen" when they clearly don't apply yet.

Let's keep the discussion focused on the things FTP is actually doing wrong in this case:

1. Being rude to a good customer.

2. Not giving the customer an honest timeline for when they hope to resolve this situation.

3. Making promises to respond within a specific timeframe and not keeping those promises.

We've been around these issues before with FTP and they keep promising to reform their system and do better. Apparently they need to try again. Good customer service and a thorough investigation need not be mutually exclusive.

[Josem]

[ QUOTE ]
OP's money isn't stolen or even confiscated. It's just frozen while FTP investigates whatever it is they suspect her of doing.

[/ QUOTE ]
"Seizing someone's money, with no reasoning or justification, and refusing to say when it will be returned" is pretty close to a decent working definition of "stealing."

Let's call a spade a spade. No other business in the world would be allowed to behave like this.

[toutatis70]

[ QUOTE ]


Let's call a spade a spade. No other business in the world would be allowed to behave like this.

[/ QUOTE ]

[Hook1]

I agree well said. Patience has looooonnnnnnnnnggggggggg past. I don't think I could react in such a way as sillysal is handling this matter. I was just curious at what point do we call this type of handling the matter stealing if it's premature. 1,2,3 months. Wow it has already been 3 weeks and counting. Is poker rigged. Hmmmmmmmmm. Why not disclose what the problem is. I know F.T.P. doesn't want to reveal how screwed up their system is. I think they owe it to their customers. Is it too early to say [censored] F.T.P. and move on or should I continue to reserve judgement 1,2,3 months from now. I wonder what the majority of poker players think of F.T.P. not only on this matter but everything as a whole.

[turtle82]

[ QUOTE ]
[ QUOTE ]
OP's money isn't stolen or even confiscated. It's just frozen while FTP investigates whatever it is they suspect her of doing.

[/ QUOTE ]
"Seizing someone's money, with no reasoning or justification, and refusing to say when it will be returned" is pretty close to a decent working definition of "stealing."



[/ QUOTE ]

hi friends i'm back!!! [img]/images/graemlins/smile.gif[/img]

well I think the "reasoning" is fraud activities, and the "justification" is information that they gathered after watching 92 (or was it 94) hours of sillysal's table play. So I too think stealing is a harsh word.

[ QUOTE ]
call a spade a spade. No other business in the world would be allowed to behave like this.

[/ QUOTE ]

paypal did this to me 3 times! [img]/images/graemlins/frown.gif[/img]

[Josem]

[ QUOTE ]
well I think the "reasoning" is fraud activities, and the "justification" is information that they gathered after watching 92 (or was it 94) hours of sillysal's table play. So I too think stealing is a harsh word.

[/ QUOTE ]

Source?

[turtle82]

[ QUOTE ]
[ QUOTE ]
well I think the "reasoning" is fraud activities, and the "justification" is information that they gathered after watching 92 (or was it 94) hours of sillysal's table play. So I too think stealing is a harsh word.

[/ QUOTE ]

Source?

[/ QUOTE ]

From OP's statement

"received a letter stating that my account was suspended following a 96 hour investigation of my “table play"

Without saying OP is innocent or guilty, I think this situation is a little different from others.. The other situations people usually talk about are when FTP just freezes people's accounts with no explanation.

I guess what im saying is....FTP saying that it is suspending the account after "96 hours of investigating OP's table play" is their "reasoning"

[sillysal]

[ QUOTE ]
[ QUOTE ]
[ QUOTE ]
well I think the "reasoning" is fraud activities, and the "justification" is information that they gathered after watching 92 (or was it 94) hours of sillysal's table play. So I too think stealing is a harsh word.

[/ QUOTE ]

Source?

[/ QUOTE ]

From OP's statement

"received a letter stating that my account was suspended following a 96 hour investigation of my “table play"

Without saying OP is innocent or guilty, I think this situation is a little different from others.. The other situations people usually talk about are when FTP just freezes people's accounts with no explanation.

I guess what im saying is....FTP saying that it is suspending the account after "96 hours of investigating OP's table play" is their "reasoning"

[/ QUOTE ]

The letter they sent me did not say they gathered information after watching my play for 96 hours. They said that they were suspending my account and that it would be resolved in 96 hours. The reason for the investigation was cited as "table play."

FTP has been in touch with me and I expect this matter to be resolved soon.

[MicroBob]

[ QUOTE ]

The letter they sent me did not say they gathered information after watching my play for 96 hours.

[/ QUOTE ]


[ QUOTE ]
I received a letter stating that my account was suspended following a 96 hour investigation of my “table play”.

[/ QUOTE ]

[StellarWind]

[ QUOTE ]
Let's call a spade a spade. No other business in the world would be allowed to behave like this.

[/ QUOTE ]
1. You are an insurance company. Your policyholder is demanding payment for a warehouse that burned down. It sure looks like arson and the owner is the prime suspect, but it's messy and you can't be sure. Do you:

A. Pay the policyholder "his money" for the loss of his warehouse.

B. Refuse to pay while your arson expert does a careful investigation.

2. You are a bank. A customer deposits a very large check drawn on another account at your bank. Now the customer wants to withdraw the money. Your signature expert says the check looks like a forgery but maybe it isn't. Do you:

A. Allow your customer to withdraw "his money".

B. Refuse to allow the withdrawal until you can contact the person who supposedly wrote the check, even though he is on vacation overseas and cannot be reached for several weeks.

3. You are a homeowner. You hire a contractor to do major work on your house. The work is done and he is demanding final payment. Unfortunately you strongly suspect that instead of hiring an electrician, he had his untrained and unlicensed son rewire your kitchen. Do you:

A. Pay the contractor "his money".

B. Refuse to pay until you hire an inspector to review the electrical work.

4. You are an online poker room. A customer wants to cash out. You are currently investigating apparent credit card fraud involving many tens of thousands of dollars in losses and dozens of player accounts doing multilevel chip dumps. It appears that much of the tainted funds were dumped to the player in a very suspicious headsup cash game. Do you:

A. Pay the player "his money"?

B. Freeze the account while conduct a painstaking investigation of all the money flows to sort out the guilty from the innocent bystanders. An important part of the effort is allowing plenty of time for the real card holders to discover and dispute all the fraudulent charges.

You say no other business in the world would behave like this!? Quite the contrary, almost no one makes a habit of promptly paying large sums of money to someone who seems to be cheating them.

Do I blame FTP for bad service and lack of communication? Absolutely. It's terrible and they do it over-and-over.

Do I blame FTP for freezing accounts while they investigate allegations of major wrongdoing? Of course not! Quite the contrary I expect them to diligently investigate fraud and cheating. I want honest games to play in. Furthermore if FTP allows themselves to be stolen blind then soon they will be bankrupt and then no one gets their money back.