FTP checks are not coming on time -- Why?

[KurtSF]

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Dont understand how you guys can blame the site. They would have your money to you 30 seconds if it was up to them.

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ell oh ell

I went through this rigamarole with FTP a few months ago. It took them almost 2 months to get me a check. I since had another check request go quickly and smoothly. I have not cashed out recently. But what was most disturbing to me back then was the lack of respect for their customers and the complete uncaring attitude they took regarding their client's moeny.

I mean, its YOUR money, not theirs. They act like its their money to return to you when and how they feel like it. They seem to lack the understanding that they have a fiduciary responsibility to their clients. They claimed their check processor bailed and it took them time to find another. Not acceptable! If your check processor bails I expect someone in the accounting department to make out a bank draft, walk it over to the CEO/CFO/some-other-corporate-agent for signature, and have their clerical staff licking stamps to mail it to me, AND NOTHING LESS.

Blaming you vendors is not an excuse. Failing to make a "plan B" is incompetence, not an excuse.

I appreciate all that FTP is doing to keep online poker games available to Americans. I really appreciate FTPDoug and FTPSean's efforts on these boards. But underneath all that there is a basic lack of respect for thier customers that is very disturbing.

$0.02