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#1
05-24-2007, 07:44 AM
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Re: EPASSPORTE thread. (#2 of 2.)where did you use your cards?
[ QUOTE ]
Just made my first deposit to ePassporte last week, it said it would clear by 8:30pm est on Tuesday, the last day for the Stars deposit bonus so I went ahead and made the deposit. Yesterday (Tuesday) my deposit was no longer showing as pending but rather, had disappeared. I called and was told it hadn't cleared yet and would be available tomorrow (Wednesday). It is now Wednesday night at midnight and there is no trace of my money and I'm out $150 in bonus $ through Stars. Is this standard for ePassport? I thought the week-long wait was bad enough but if it's an under-estimate, that's even worse. [/ QUOTE ] Send an email to Stars support. They have always been pretty good about giving extensions. |
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#2
05-25-2007, 05:36 PM
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Re: EPASSPORTE thread. (#2 of 2.)where did you use your cards?
[ QUOTE ]
[ QUOTE ] Just made my first deposit to ePassporte last week, it said it would clear by 8:30pm est on Tuesday, the last day for the Stars deposit bonus so I went ahead and made the deposit. Yesterday (Tuesday) my deposit was no longer showing as pending but rather, had disappeared. I called and was told it hadn't cleared yet and would be available tomorrow (Wednesday). It is now Wednesday night at midnight and there is no trace of my money and I'm out $150 in bonus $ through Stars. Is this standard for ePassport? I thought the week-long wait was bad enough but if it's an under-estimate, that's even worse. [/ QUOTE ] Send an email to Stars support. They have always been pretty good about giving extensions. [/ QUOTE ] Thanks for this advice. [ QUOTE ] Thank you for your email. As per your request, we will give you an extension with your ePassporte deposit in order for you to be available to apply for the 10Bhand Bonus Promotion. Please let us know as soon as you made your deposit in order to manually credit it to your account. If you require further deposit assistance, please let us know at [email protected] Regards, Emily D. PokerStars Deposit Assistance Department. [/ QUOTE ] |
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#3
05-25-2007, 07:14 PM
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Re: EPASSPORTE thread. (#2 of 2.)where did you use your cards?
I attempted a withdrawal on May 9. Somwthing went wrong with it. When I realized something went wrong, I called customer service yesterday. Today the money was back in my account. I seem to have iniated a successful withdrawal today. Impressive customer service if you ask me.
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#5
05-25-2007, 09:41 PM
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Re: EPASSPORTE thread. (#2 of 2.)where did you use your cards?
Has anyone had a problem where it says a transaction to a poker site is complete but the money isn't showing up in the site? This is happening to be with UB, trying to figure out if it's UB's fault or epass.
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#6
05-26-2007, 10:26 AM
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Re: EPASSPORTE thread. (#2 of 2.)where did you use your cards?
Is there any way to link a second bank account to EPass? My local bank that I use at school was convenient when I was there, but now I have to pay a $2 ATM fee on top of all the other fees to withdraw cash, whereas if I could just ship money to my home bank it'd be so much easier.
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#7
05-26-2007, 12:48 PM
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Re: EPASSPORTE thread. (#2 of 2.)where did you use your cards?
I emailed them this question almost a month ago. Still waiting for a response.
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