Pokerstars Froze my account

[BluffTHIS!]

1) You should know if you're a long time reader of these forums prior to registering, that there is a much greater likelihood of problems in using credit cards online at any type of site from an IP located in a different country than that where the cc was issued, and thus that these types of inquiries are standard.

2) You are acting like they are trying to steal your money. Once they get the docs they will unlock your account if your story is straight up, and if you request/need extra time to clear your bonus because of time lost when the account was frozen, it is highly likely they will grant that request.

[luckychancer]

I'm expected to go to a public unknown computer shop and just send off copies of my credit card/drivers license and utility bills.
It seems like that causes more of a security risk then the one they are supposed to be protecting.
Furthermore I'm 1,000's of miles away from home and I'm expected to provide them with utility bills as well?

My point is they did not need any of these items upfront and did not detail the fact that they would be required BEFORE I made the initial deposit.

Who can blame them? There is no chance I would even think about depositing if they were HONEST and UPFRONT about their policies.

[Guthrie]

Here's a novel idea: Contact Stars before you deposit and tell them that you are a UK citizen living in the US with a green card, and you want to deposit using an old UK credit card that's still in force, but hasn't been used for some time.

If they say, "sure, go ahead," then lock your account, you might have something to complain about.

As it went down, cheers for Pokerstars.

[hypermegachi]

did you even read the terms and conditions? check out sections 3, 4.5, 6

[luckychancer]

Well my UK credit card gets used regularly, so that's no reason.
However going back to the top....

Let's pretend I've never had a Pokerstars account and never had to provide all this info in order to make a deposit on a poker site. I used the same card to fund my Fulltilt account in the same manner with no problem whatsoever.

Shouldn't they let me know in advance all this stuff will be required?
Isn't it underhanded to get the cash then hold it hostage?

[BluffTHIS!]

lucky,

They have these procedures to prevent fraud, both against their players, and against 3rd parties whose cc numbers might have been stolen. These kind of things are standard not only for your situation, but in situations regarding removing large sums of money. Now some sites/networks justifiably have a bad rep for long delays and hassles in processing docs like Prima. But stars isn't one of those. And sending those docs via fax is highly unlikely to cause an problems. As to the utility bill, if you don't have one because you don't rent an apartment and live in some extended stay suite or something, then CALL them and tell them that.

Or you can just continue bitching here and it will all take longer. This is a one time deal and after that you won't have to worry about it.

[GrindingIt]

[ QUOTE ]
I'm expected to go to a public unknown computer shop and just send off copies of my credit card/drivers license and utility bills.

[/ QUOTE ]

Any site who didn't lock your account would be insane. Also, wtf, public computer? So you planned to play poker there or withdraw money from the site on a public computer and your plans are ruined now? ...and if you weren't going to play there or withdraw until later then verify your documents.....later? Sorry, but you're totally in the wrong here so calm down.