The official EPASSPORTE thread. (#1 of 2.)

[MolonLabe]

Problems with withdraw.
I tried to make a withdraw from epassporte on March 16 and while completing the transaction a pop up said something like something went wrong please contact customer service.
According to my account it looked like everything was all right.

Virtual 16 Mar 2007 Bank Withdrawal Fee $-2.00 $-2.00 $0.00 Outstanding
Virtual 16 Mar 2007 Bank Withdrawal 5552 $-238.00 $-238.00 $2.00 Matched
Virtual 16 Mar 2007 FullTilt Credit $240.00 $240.00 $240.00 Cleared

I thought it might just be some tech problem so I didn't worry about it for a few days. About 4 days letter, I sent a mesage through their automated help system

"Money I withdrew from my ePassporte account has not appeared in my checking account: Withdraw Problem"

10 days later and I didn't receive an answer, so I called them on the phone. Suprisingly there was no "on hold" time, and I got to talk to a customer service rep. I explained to him my problem and he said he was opening a trouble ticket for me and IT MIGHT TAKE 7-10 BUSINESS DAYS (WEASEL SPEAK FOR 2 WEEKS) FOR THEM TO GET BACK TO ME!!

As soon as I get my money out of epassporte, I'm gone.