Prima Withdrawals (US Players)

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I received an email from Golden Riviera support saying that the ACH request I made was processed on their end Feb. 27 and that it would hit my bank account in 4-7 days. It hasn't. I contacted support through live chat today and they said their accounts team would look into it and get back to me. I'll update if something happens or if a long period of time goes by with nothing happening.