Coaching WARNING

[Jamougha]

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My 2-cent: I've never heard of a good buisness that does not refund its unhappy customers (within reason)

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He didn't quit bc he was unhappy with the service, he quit bc he went busto. Try renegotiating a lease, a magazine subscription, an order to a manufacturer etc. half way through because your financial situation changed. If you made a commitment and paid up from then it ain't happening. Personally I would have given an 80% refund or w/e but I think it's easy to see why snow wouldn't, especially if he has been giving the guy tons of attention outside the official hours, something he likely would not have done without the commitment.

Having said that I still think it's shocking that he charged so much over the odds and imposed a draconian level of commitment but OP did walk into that with his eyes open.