i might be fired?

[Hopey]

[ QUOTE ]
OP has worked there for 5+ yrs.
How has he not learned that this can't possibly be a big deal?

[/ QUOTE ]

My guess is that the OP left out some important elements of the story.

Also, a friend of mine worked in a call-centre for awhile, and I remember him mentioning to me that hanging up on a customer under any circumstance was a firing offence.