prima withdrawals

[iceman5]

I got an ACH from BattleField on 2/12

[MLSchaff]

Ecocard works.

[NesOne]

Battlefield support:
Mark: Hello, how may I help you today?
you: Hello, I am a US customer with a ACH withdrawal pending...I wanted to confirm if that is going ok
Mark: May I have your account number or email address, please?
you: XXXX
Mark: one moment please
you: k
Mark: ACH transfers are taking longer than usual at the moment
you: what do you mean?
Mark: they will provide us a list soon of which players withdrawals have been successful,
you: what is the time frame?
Mark: we are unsure at this stage I'm sorry, we should know very soon
you: i have been told by Trident Poker, that all ACH withdrawals are suspended, is this true?
Mark: I haven't heard that as yet, we will know more soon
you: how soon?
Mark: I am unsure at this stage I'm sorry
you: did something happen over the last few days that has made ACH withdrawals less certain?
Mark: Due to the US online gambling laws a number of financial sites have withdrawn from the US market. This has also had an affect on banking processors


Sounds like they're just yanking me around...Unfortunately, seems like you're right, Nonfiction.

MLSchaff, I have no idea how you get EcoCard to work for you...Battlefield repeatedly tells me that it is not a option for US players...

[NesOne]

Nonfiction, when you try to start your ACH cashout? Yesterday?

Thanks.

[NesOne]

Email from Battlefield a few minutes later:
Dear Matthew,

Thank you for contacting Battlefield Poker.

I can confirm that your withdrawal was processed on the 11th February via ACH and should reach your bank within the next 7-10 days. However, we are unable to process any future cashins via ACH. If you have an older ECOcard or Click2pay account, you may be able to use these to cashin. Otherwise, management are looking into the possibility of providing alternative methods of withdrawal and are looking to have this available as soon as possible.

Please do not hesitate in contacting us if you have any further questions or comments. The tracking number for this issue is LTK9103175328X.

Kind Regards

Vivien


Unfortunately, it is extremely hard to get consistent information from the Prima support...

[Nonfiction]

[ QUOTE ]
Nonfiction, when you try to start your ACH cashout? Yesterday?

Thanks.

[/ QUOTE ]
Thursday. Apparently that was the day this new policy was implimented. Of course the support guy I talked to that day made no mention of this as he helped me step by step cash out through ACH and then flush my withdrawal. Apparently some cashouts on the 8th went through and some don't, and they do not know which is which yet. All sounds like BS to me.

[NesOne]

Ouch, bad news for me. I began my cashout on the 9th. Probably no chance it will go through then.

[NesOne]

Yep, my ACH was canceled:

Nobuo: Hello, how may I help you today?
you: Hello, I am a US customer with a ACH withdrawal pending...I would like to check on its status
Nobuo: unfortunately our money processor was unable to process ach and your fund will be reversed into your account in 1-2 days
you: are there any other withdrawal options??
Nobuo: do you have click2pay or ecocard account?
you: i believe i have an ecocard account, i have never used it tho
Nobuo: we are working hard to come up with new method of the payment. hopefully ach comes back next week. we apologize for the inconvenience
you: is it possible to transfer funds to another player?
Nobuo: unfortunately
you: would it be possible to set up a transfer of funds to another player at some point?
Nobuo: unfortunately not
Nobuo: all the accounts are independent to each other
you: so if i am unable to transfer thru ecocard, my money may be permanently stuck in Battlefield?
Nobuo: we are currently working to provide alternative method of payment
you: ok i guess
you: please return the funds to my account ASAP so i can try ecocard
Nobuo: i will request our accounting department to return the fund asap
you: ok