WSEx: Official Thread: January & February. (#5 of 6.)

[RGL]

FYI, check withdrawal as test Monday by FedEx was received today. Great job, WPEX.

[BeeZee]

I just had a bad experience with WSEX and wonder if others have had similar problems. I was the BB in a 6max 3/6 limit game and was dealt 22. UTG raised and everybody called -- which is damn rare for a WSEX game. A deuce came on the flop giving me a set. SB checked, and before I could even think about whether to bet or play slow, the software immediately folded my hand. AA eventually won a $61 pot. I'd been folded out of hands by the software before, but never when it cost me $61.

WSEX was willing to refund the $6 I had invested. I understand their logic. They are ignoring the results of the hand and are returning what I actually had in the pot. The only way that is fair, however is if they ignore the results all the time and are willing to rebund my $6 even when I would have folded the hand anyway.

However, when I described such a hand to the person helping me, Holly, she refused any payment. In that hand I was 2 off the button in a 6max 5/10 limit game and was holding 98s. UTG folded, I called, button raised, SB reraised, I called the reraise and everybody else folded. 3 to the flop, and the flop comes T96 rainbox. I have middle pair and a gut shot. SB bets and the software folds me out. Button folds and SB wins without going to showdown.

This time I ask for my $15 back since the hand didn't go to showdown, and there is no way of knowing who would have won. I am told that I didn't have the best hand and would get paid nothing.

I was told that the decisions were made by the manager of the poker department, not the GM. And to be fair, when I mentioned that I thought this situation would be of interest to 2+2ers, they decided to offer me 31.50 -- half of the first pot I was folded out of. From what I have read from the GM, I think he would have found a fairer solution.

Anybody else have similar problems? Mind you, this was not a disconnect problem. The software folded me out of each hand.

[Benjamin]

[ QUOTE ]
Anybody else have similar problems? Mind you, this was not a disconnect problem. The software folded me out of each hand.

[/ QUOTE ]

I have not had any problems with the software folding hands for months. It used to happen due to software lag, but they improved that to the point I never have any problem any more.

Are you running a particularily old slow computer? Or running a lot of very intensive programs alongside WPEX?

[MR EPI]

I made withdrawl on Monday Fedex gut was here but my doorbell is busted. So all I got was a note. [img]/images/graemlins/frown.gif[/img]
Thank you for help Fred.

[waffle]

[ QUOTE ]
FYI, check withdrawal as test Monday by FedEx was received today. Great job, WPEX.

[/ QUOTE ]

[ QUOTE ]
I made withdrawl on Monday Fedex gut was here but my doorbell is busted. So all I got was a note.

[/ QUOTE ]

I made a Fedex withdrawl on this same monday, on the 22nd. It's now more than a week later and support is not even able to provide a tracking number to me.

[New001]

[ QUOTE ]
[ QUOTE ]
FYI, check withdrawal as test Monday by FedEx was received today. Great job, WPEX.

[/ QUOTE ]

[ QUOTE ]
I made withdrawl on Monday Fedex gut was here but my doorbell is busted. So all I got was a note.

[/ QUOTE ]

I made a Fedex withdrawl on this same monday, on the 22nd. It's now more than a week later and support is not even able to provide a tracking number to me.

[/ QUOTE ]
I'm in the exact same spot. I feel almost like I'm not being told the truth about my money. [img]/images/graemlins/frown.gif[/img]

[DING-DONG YO]

[ QUOTE ]
[ QUOTE ]
[ QUOTE ]
FYI, check withdrawal as test Monday by FedEx was received today. Great job, WPEX.

[/ QUOTE ]

[ QUOTE ]
I made withdrawl on Monday Fedex gut was here but my doorbell is busted. So all I got was a note.

[/ QUOTE ]

I made a Fedex withdrawl on this same monday, on the 22nd. It's now more than a week later and support is not even able to provide a tracking number to me.

[/ QUOTE ]
I'm in the exact same spot. I feel almost like I'm not being told the truth about my money. [img]/images/graemlins/frown.gif[/img]

[/ QUOTE ]

[72kcoh]

I'm in the exact same spot. I feel almost like I'm not being told the truth about my money.

[New001]

So then what happens now? I was told last week that it would be two business days. Four later I called and they credited my $30 FedEx charge back and said I could get the tracking number the next day. Two days later and they say they don't have the tracking number and my withdrawal is being processed now. "Everything should be normal next week."

This is money I need for rent and bills. I have a pending check from Neteller as well that I'm waiting on.

Is there anything I can or should do? Can the WSEX rep here please comment on this?

[DING-DONG YO]

Just got off the phone with CS. She was very helpful. she said their check processor has been overwhelmed with requests since the NT pullout and has been delayed. I made one request on 1/25 and another on 1/29. She said both have been submitted to the processor. They should have the tracking number for the 1/25 check tomorrow and the tracking number for the 1/29 check by Wed.

She also said that withdrawing by check would always be an option with them.

Take it FWIW, guys. But at least she sounded informed.