Party Responds - Hilarity Ensues

[Tk79]

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At least you got a response. Ive now sent two emails regarding the fact that I still havent gotten an offer and the thing started 5 minutes ago. Still no answer. How long ago did you send your email to them?

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Do you have a spam blocker program? The email contained invisible text (whatever that is) and was blocked by my spam blocker. Might be worth checking.

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Its not in my spam folder if thats what you mean. I use hotmail so is there any other way to change the settings that I dont know about. My spam folder is empty.

[Pog0]

well, at least we're putting on the pressure.

Here's my full attempt:

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Dear xxxxxxxx,

Thank you for contacting us.

It is with regret that we hear you are not happy with the VIP Bonus that is available to you. We have noted your comments, and will pass them onto our Marketing Team.

The target that you have been informed about is fixed and it cannot be revised. We have assessed your target on an individual basis, the time spent at our tables and stakes played are amongst the variables used to produce the target

Thank you for choosing us as your online gaming site!

Joyce
VIP Club
Poker Customer Care

--Original Message--

Dear Party Poker,

Thank you for your offer and I appreciate the incentives that are being given encouraging me to play on your site.

However, my loose calculations of play time required to successfully complete this offer in any given week has me playing twice as long as I typically play. If I had more time to play, I would already be doing so. I understand that one of the reasons behind this promotion is to encourage more play from your players, however, I feel that my offer is asking for too much. If it's at all possible to cut my point requirement (and payout respectively) to about 50 or 60% of what it's currently asking, that would be fantastic and I would see this as a true incentive to play.

Best regards,
xxxxxxxxxxxx

[Go Blue]

Microbob, you should call your VIP rep. That's probably the best way to get help. A while ago, when they did the raked hands for money thing, I was shortchanged $100. After many emails, they gave me $50. I couldn't get the rest, but I talked to my rep on the phone for about 5-10 minutes and agreed to give me the rest of the money. FWIW, I had him call me back at my house after getting in touch with him and thus avoided international charges.

[mowz]

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...i have passed on your comments to the marketing team who will look into this.


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What else do you expect this lady to do? Adjust it for you? The marketing department handles this stuff and that is where your letter went.

[Ineedaride2]

Marketing departments never do anything.

[Vuron00]

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[email protected] wrote:

Dear Bob,

Thank you for contacting us.

We are glad that you like this months offer with regards to your offer i have passed on your comments to the marketing team who will look into this.


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I think you may have gotten the response that you wanted, but the punctuation and structure are screwed. Try this...

We are glad that you like this months offer. With regards to your offer, I have passed on your comments to the marketing team who will look into this.

Better?

[MicroBob]

I'm basically saying, "Can I get a new offer?" and she's replying, "We're glad you like your offer."

What would i like for them to do?

give me VIP service.
Respond appropriately to the e-mail I'm sending.


My 2nd attempt to send this generated a response that, at least, makes sense.
The representative is correct that it would be under 50 hours (the guy apparently did his homework and I'm somewhat impressed).

I went back and checked the numbers and see that my original estimates of hds/hr and pct-raked were a bit low.

On 3/6 full I am getting 72 hds per hour on a table.
55% of them are raked.
(my previous estimates were 65hds/hr and 50%)

13k points at gold level = almost 11k raked-hands.
6-tables = 237 raked-hands per hour.

This is 46.6 hours.


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Dear Bob,

Thank you for contacting us.

I have checked your account and see that to reach the target that we
have asked you to achieve, you will need to increase your time spent at
our tables or stakes you play.

The offer will allow you to earn $525 a week by just meeting the
target, a total of $4200 over an eight week period. Not only will you earn
$4200 but we will also award you an extra $2100 for reaching your target
during the eight week promotion.

If you played on 6 $3/$6 tables as you usually do you would probably be
playing under 50 hours a week to achieve your Bonus.

You can increase the number of points you earn, by either playing on
higher stake tables or by playing on $3/$6 Jackpot Tables.

As previously informed, this is a fixed target and cannot be revised.

If you require further assistance please do not hesitate to contact the
VIP team by email at [email protected].

We wish you the best of luck, and thank you for choosing us as your
online gaming site.

James Wahnon

[Tiltguru]

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[email protected] wrote:

Dear Bob,

Thank you for contacting us.

We are glad that you like this months offer with regards to your offer i have passed on your comments to the marketing team who will look into this.


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I think you may have gotten the response that you wanted, but the punctuation and structure are screwed. Try this...

We are glad that you like this months offer. With regards to your offer, I have passed on your comments to the marketing team who will look into this.

Better?

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This guy is dead on target.
Party was probably so happy and surprised to get a compliment that they forgot how to use proper punctuation.

[MicroBob]

This is probably correct.


I'm satisfied with the response the 2nd response I got back from them.

It took them a little while to get back to me though...but at least he took the time to construct a response to my specific situation.
Still a little disappointed they won't re-work it for me.


However, he got me on the right track and has me potentially going after this thing anyway......

[Poker_Hoar]

Call them up in the future. It works out better.