Is party trying to torment me or am I just going insane?

[suzzer99]

Even if VIP support is the nuts, there's no way they're gonna have a clue on this problem. Although it would be comical to see the exchange with newt patiently re-explaining the problem, untl 27 emails later... "Sir, thank you we understand the nature of the problem exactly, and we have no clue. Have a nice day."