Keys to a Successful Complaint Letter

[oddjob]

[ QUOTE ]
I recently received some subpar service at a local grocery store, and wish to make my displeasure known. After working in retail for many years, especially in a position to read a lot of 'complaint' letters, I have only come to realize two things:

1- What not to write (how much money you spend there, how the person in question should be fired, free stuff etc etc)
2- No one actually cares about these on the store level

So what are my best options? To write the store and head office? Is this just a waste of time? Do you write many angry letters?

[/ QUOTE ]

you have way too much free time.

[octopi]

[ QUOTE ]
[ QUOTE ]
I recently received some subpar service at a local grocery store, and wish to make my displeasure known. After working in retail for many years, especially in a position to read a lot of 'complaint' letters, I have only come to realize two things:

1- What not to write (how much money you spend there, how the person in question should be fired, free stuff etc etc)
2- No one actually cares about these on the store level

So what are my best options? To write the store and head office? Is this just a waste of time? Do you write many angry letters?

[/ QUOTE ]

you have way too much free time.

[/ QUOTE ]

Not enough if I haven't ever written a complaint letter before.

[oddjob]

[ QUOTE ]
[ QUOTE ]
[ QUOTE ]
I recently received some subpar service at a local grocery store, and wish to make my displeasure known. After working in retail for many years, especially in a position to read a lot of 'complaint' letters, I have only come to realize two things:

1- What not to write (how much money you spend there, how the person in question should be fired, free stuff etc etc)
2- No one actually cares about these on the store level

So what are my best options? To write the store and head office? Is this just a waste of time? Do you write many angry letters?

[/ QUOTE ]

you have way too much free time.

[/ QUOTE ]

Not enough if I haven't ever written a complaint letter before.

[/ QUOTE ]

so if you've written a complaint letter before, you have too much free time now?

[szw]

[ QUOTE ]
[ QUOTE ]
I recently received some subpar service at a local grocery store, and wish to make my displeasure known. After working in retail for many years, especially in a position to read a lot of 'complaint' letters, I have only come to realize two things:

1- What not to write (how much money you spend there, how the person in question should be fired, free stuff etc etc)
2- No one actually cares about these on the store level

So what are my best options? To write the store and head office? Is this just a waste of time? Do you write many angry letters?

[/ QUOTE ]

you have way too much free time.

[/ QUOTE ]

Stupid post.

Everyone in OOT has way too much free time.

[RedThor_000]

EV calculation
$11-$8.88=2.12 $/kg
Amount of time to write a "strong worded letter"=30 min
Estimated amount of time waiting for & reading responses = 48 mins (time from first post to last post)
total amount of time spent on this problem = ~1hr 18min
estimated hourly wage= ~12$/hr
total lost wages for this problem= ~$15.6
amount of cherries needed to make this worthwhile= ~15.6 / 2.12 = ~7.4 kg
-that's a lot of cherries