32 Vegas Casino is a fraud

[gibletty]

I made a $100 deposit on 32Vegas and got the $320 bonus. The T & C said no blackjack, so I decided to play Casino War to clear the bonus. I made sure it was legal by sending an e-mail asking exactly what games were legal and asking Live Chat.

Here's the e-mail listing the games which aren't allowed:
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Dear Cassidy,

A pleasant good day to you. This is Annieka with the Support Team. Thank you for contacting 32 Vegas.

I am happy to assist you. In reply to your most recentphone call, please note that you need to wager $ 5038.90 more in allowed games only, for your first deposit bonus.

Below are a list of non allowed games which do not count toward the wagering requirements.

Asian Baccarat Live, Aces And Faces, Aces And Faces 25 Line, Aces And Faces 25 Line double, Aces And Faces 4 Line, Aces And Faces 4 Line double, Aces And Faces double, Baccarat, Baccarat Live, Blackjack Multihand 3, BlackJack Multihand 5, BlackJack Multiplayer, BlackJack, Half Double Blackjack, Half Double Multihand 3 Blackjack, Half Double Multihand 5 Blackjack, Half Double Multiplayer Blackjack, Black Jack Live, Blackjack Switch, BlackJack Surrender Multihand 3, BlackJack Surrender Multihand 5, BlackJack Surrender Multiplayer, Black Jack Surrender, Blackjack UK Multihand 3, Blackjack UK Multihand 5, Blackjack UK Multiplayer, Blackjack UK, Craps bet abandon, Craps, Deuces Wild, Deuces Wild 4 Line, Deuces Wild 4 Line double, Deuces Wild double, Heads or Tails, Jacks or Better 10, Jacks or Better 10 double, Jacks or Better 10 progressive, Jacks or Better 10 progressive double, Jacks or Better 4, Jacks or Better 4 double, Joker Poker, Joker Poker double, Mega Jacks 25c, Mega Jacks, Mega Jacks 25c double, Mega Jacks double, BlackJack Peekrule 6Deck, BlackJack Peekrule 6Deck Multihand 3, BlackJack Peekrule 6Deck Multihand 5, BlackJack Peekrule 6Deck Multiplayer, Progressive Blackjack, Progressive Blackjack Multihand 5, Progressive Blackjack Multiplayer, Jacks or Better, Jacks or Better double, Pontoon Multihand 3, Pontoon Multihand 5, Pontoon Multiplayer, Pontoon, Roulette, Double Zero Roulette, Double Zero Roulette Live, Roulette Live, Roulette Pro, Sic Bo, Sic Bo Live, Tens Or Better, Tens Or Better double.

Cassidy, it is a pleasure having you as a member. We look forward to continue serving you.

We at the casino would like to thank you for contacting us, do have a wonderful day.

Should you have any questions or concerns, please do not hesitate to contact 32 Vegas Support Team. We are available 24 Hours a day, 7 days a week.

With Best Regards,

Annieka
32 Vegas

E-mail: [email protected]
Toll Free: 1-866-847-4344
International: 1-268-481-2310
Toll Free Fax: 1-866-463-9284
Fax: 1-268-481-2252

--------------------------

Here are screen shots of live chat telling me that Casino War is acceptable:
http://img.photobucket.com/albums/v1...y/32vegas2.jpg
http://img.photobucket.com/albums/v1...ty/32vegas.jpg

Then, AFTER I cleared the bonus and tried to withdraw, I got this e-mail:
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Dear Cassidy,

Thank you for contacting 32 Vegas, this is Karen from the support team.

I am sorry for any inconvenience cause however, your wagering was reviewed and my findings are that you still need to wager $5454.90 more in allowed games for both bonuses you received.

Please note that Casino War is a restricted game with the following games,

(same list as before)

We would appreciate your corporation in this matter and please have a good morning.

Enjoy the rest of your day and have fun in the upcoming games.

Should you have any questions or concerns, please do not hesitate to contact 32 Vegas Support Team. We are available 24 Hours a day, 7 days a week.

With Best Regards,

Karen
32 Vegas
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I want to make this unfairness as well known as possible. Thus, I'm posting this everywhere I can. Please spread the word. I want to help get this casino blacklisted.

Also, does anywhere know what gambling governing agency I can talk to about possibly getting the casino sanctioned?

-Cassidy

[livinitup0]

[ QUOTE ]
Also, does anywhere know what gambling governing agency I can talk to about possibly getting the casino sanctioned?

[/ QUOTE ]

Are you serious?

They can change their T&C's at anytime they wish...its the nature of the beast.

Thanks for posting this though...I will cross them off MY list to do, if that makes you feel better...

[aargh57]

Doesn't casinomeister.com keep tabs on this sort of thing? livinitup, While they can change the T&C's doing so right after specifially telling someone differently's a little unethical, don't you think?

[livinitup0]

[ QUOTE ]
Doesn't casinomeister.com keep tabs on this sort of thing? livinitup, While they can change the T&C's doing so right after specifially telling someone differently's a little unethical, don't you think?

[/ QUOTE ]

Unethical?...for sure.

Anything OP can do about it?... Doubtful.

I do agree that if this doesnt get resolved you should get a hold of casinomeister to at least get some sort of explination. Maybe get a hold of casinodave or the people at casinobouspages...they might knwo someone that can help you.

[sorry4me]

I played this sign-up a while back before they changed their terms. I recieved my cashout fine. Also, I played a 80% bonus there this morning (account specific bonus) and made $320 playing 3-card poker. Personally, I like this site. However, they have been sending me some awesome email offers. Sorry to hear about your situation.

[schlucky1]

You can clear it playing 3-card poker, auto-clicking w/just a pair plus bet. I did it with a $300 deposit, which gave me a $600 bonus. Pair plus has a house edge of 2.32% for a +EV of about $350 from the $600 bonus (10800 x 0.0232= $250.56). Casinobonuswhores.com now says to play pai gow, but the house edge is lower playing 3-card pair plus. I just did it for a $165 profit, which is well less than expected, but still not bad for just setting up the auto-clicker.

[Ad Alta]

I cashed out about 3k from 32 vegas without a problem. They're A-ok in my books.

[Linksys]

if your story is true then please get in contact with casinomeister. he will set them straight. i am waiting for a cashout from them right now and played casino war to clear it after showing them screenshots as well.

[Halo7]

Yeah, I hadn't checked out the 3CP paytable to check the HA on it. I think the variance will be less on Pai Gow, although if you are powerclicking at $1 per hand then I guess 10000 hands is a decent sample size, even at 3CP. I guess it does end up being $44 more in EV at 3CP instead of Pai Gow. Maybe I will change the review. I wonder how long until they disallow those 2 hehe.

Halo7

[Linksys]

I had screenshots sent in too and stil

I just got the same e-mail:

Thank you for choosing to play at 32 Vegas Casino!

After participating in a promotion and receiving a Bonus, you recently
requested a cash-out.

Please note that you did not comply with our promotion bonus policy, by
either not wagering at least the minimum required in total bets, or
wagering on excluded games (see website for detailed list). We have
therefore declined your withdrawal request.

You are required to wager a further $10'080.00 more in allowed games in
order to meet the wagering requirements.

For further details regarding the bonus in question ,please refer to
the email that you were sent when the bonus was credited to your gaming
account .

We apologize for any misunderstanding and thank you for respecting the
mutual interests of fair gaming at 32 Vegas Casino.

If you would like this explained to you further, please do not hesitate
to contact the 32 Vegas Casino Support Team. We are at your service 24
Hours a day, 7 days a week at:

Email: [email protected]
Toll Free: 1-866-847-4344
International: 1-268-481-2310
Fax Toll Free: 1-866-463-9284
International: 1-268-481-2252

With Best Regards,

David Tyler
Casino 32vegas Manager
http://www.32vegas.com/