Hollywood poker sticking it to me

[HPC]

Hi Metro,

Please email me your Hollywood username and I will take care of this for you today.

Warm Regards,

Julie

[AmonRaa]

Hollywood support at its finest [img]/images/graemlins/smile.gif[/img]

[terrellk11]

As a general rule, Hollywood does have the best suppport I've seen. However, I have run into a situation where different reps are giving differing opinions/advice on how to resolve the problem.

I have referred five people who have deposited (far less than the 18 of Metro - quite impressive), and four of them have gone through without a problem. However, the fifth is being given all kinds of grief. He used my link and his name shows up on my list, but it says he hasn't deposited when he has made two deposits and the IAF doesn't show on his account. In the last 24 hours, the two of us have sent numerous emails and have spent a combined total of more than 2.5 hours dealing with CS on Live Help. We have been given four or five different explanations for what caused the problem and three different answers as to how to resolve the problem. It still has not been resolved.

That being said, I have no doubt that they will in fact resolve the problem.

And by the way, has anyone else noticed that the IAF payment are coming in at $37 per increment for a total of $74 per referral instead of $75?

[Blowup Doll]

[ QUOTE ]
And by the way, has anyone else noticed that the IAF payment are coming in at $37 per increment for a total of $74 per referral instead of $75?

[/ QUOTE ]

Yup, i did notice that.

[terrellk11]

[ QUOTE ]
[ QUOTE ]
And by the way, has anyone else noticed that the IAF payment are coming in at $37 per increment for a total of $74 per referral instead of $75?

[/ QUOTE ]

Yup, i did notice that.

[/ QUOTE ]

It's not that big a deal with me only having 5 referrals (with a 6th to come), but for people that are going for the full 10 per week for 5 weeks it can add up.

[HPC]

Hey all,

I have informed our developers about the bonuses being deposited in increments of $37 and they are looking into it immediately. Anyone who has not been credited the full $37.50 can contact us at [email protected] and we will credit the difference.

terrellk11, please email me ([email protected]) both your and your friend's HP username and I will take care of this for you asap.

Cheers,

Julie

[lozen]

You got to give Hollywood credit for there support. Is there any other site that checks the forums and proactivelly tries to fix all problems. Hats off to Julie at HP