I suppose that FTP is a fraudulent site. [Bumped from 4/2006]

[Benoit]

[ QUOTE ]
[ QUOTE ]
You shouldn't hold anything against Full Tilt for trying to protect the integrity of their games.

[/ QUOTE ]

He should maybe hold something against them for treating him disrespectful though?

[/ QUOTE ]

That's what I'm thinking too. Are they afraid of letting him know how they flagged his account? These general statements, and the fact that it wasn't resolved until after he started posting on 2+2, makes me wonder how serious FTP is.

I was kind of 50/50 about trying FTP before, but now I don't think I'll bother.

[Breston]

[ QUOTE ]
I would like to play poker, but Full Tilt Poker closed my account, seized all my money and emailed me that my "...account has been closed due to fraudulent (!!!) activity or a relationship to an account with such."


[/ QUOTE ]

Today someone reported a similar story in a german poker forum:

http://www.cardcore.net/modules/newb...0&forum=22

In my opinion, this story increases to the trustworthiness of skaits' statement, and conversely diminishes Full Tilt's trustworthiness to nearly zero. Not to mention their arrogant behaviour...

I also would like to point out that I am not related to or even know skaits or the german player. Nor have I ever played on Full Tilt.

Breston

[Ted Metro]

I would be surprised if we're getting the whole story from Skaits. And then a person with one post links to a German post by someone with only 8 posts. Yeah, that's really credible...

This whole affair stinks, and never having had a problem with Full Tilt I'm inclined to think that they probably didn't do anything wrong here.

[primetime32]

I like full tilt, then again i don't associate with crooks.

[Breston]

[ QUOTE ]
And then a person with one post links to a German post by someone with only 8 posts. Yeah, that's really credible...


[/ QUOTE ]

Yes, I know that this is not the best topic to start my 2+2 career with. At least, I've got a hell of a lot more posts at the german forum (32 ;-) ), but I'm still just in my third month of poker and therefore a beginner in any respect.

To make it clear: I would not bet my farm on who is wrong and who is right in this case. If I would have been a happy customer of a certain poker site for several years, I wouldn't bother much if someone complained about it.

I just wanted to give a link to a similar case. Everybody has to make up his mind himself.

Breston

[jmrogers7]

Check the T&A at Full Tilt. They close the account of anyone who spells his name 2 entirely different ways.


[ QUOTE ]
From: Full Tilt Poker Support <[email protected]> Mailed-By: fulltiltpoker.com
To: Yegor Chemisov <[email protected]>
Date: 18-Mar-2006 16:16
Subject: Re: Account name: skaits (KMM560013I16623L0KM)

Hello Jegors,

Thanks for writing in.

Unfortunately, your account has been confirmed to be involved in fraudulent activity. Your Full Tilt Poker account will remain permanently closed.

Please understand that we may not respond to future emails regarding this issue.

Regards,

Nico
Team Full Tilt

----------------------------------------------------------------------
Please remember that no one will ever ask you for your
password or account information, not even support. Please
use good common sense and keep your password a secret.

Chat with the Pros, Play with the Pros, Learn from the Pros.
100% Initial Deposit Bonus - www.fulltiltpoker.com

----------------------------------------------------------------------


Original Message Follows:
------------------------
Dear Sirs/Madams,

I have not yet received your answer for my request of 06.03.2006
concerning closing of my account at your site.

I ask you to provide me with report on the cause of my account closing.

If your company has registered the facts of illegal use of my account,
please immediately contact me via phone +371 9356416, or provide me
with contact information (including phone number) of person(s),
responsible for security, to investigate the possible security issue
with my account.

Sincerely,
Jegors Cemisovs


[/ QUOTE ]

[NCAces]

[ QUOTE ]
I work in the online poker industry, so I can perhaps add something to this discusssion.

Cardroom software is designed to detect and point out suspicious account activity, and is designed to be as zealous as possible in doing so. As a result of this, enormous numbers of innocent accounts are flagged. Accounts can be flagged for many, many reasons, including if that account was accessed from the same computer or IP as an account that has already been flagged.

Its absolutely reasonable that Full Tilt might close your account if it was related to an account that was involved in fraudulent activity (most commonly fraudulent chargeback requests / chip dumping). This is for your protection as well as theirs - and almost every online cardroom would do the same .

What has most likely happened is that your account has been flagged for whatever reason and closed for investigation. That investigation hasn't been properly carried out, and so your account remained closed. Once FT discovered an error had been made they reversed the situation (I would probably have compensated you in some way, but hey, each to his own) and allowed you to play again.

My point is, its such an easy mistake to make. This could have happened to you at any site and the results would have been similar - it was just coincidence that it happened at Full Tilt. You shouldn't hold anything against Full Tilt for trying to protect the integrity of their games.

[/ QUOTE ]

Nonesense! That isn't what happened at all. They didn't "flag" his account. They closed it. They said they were taking his money, no explanation was forthcoming, and that they might not respond to further email. All this in light of level-headed requests by the OP. That is not an easy mistake to make.

We have seen what they should have done ... it has been well publicized of late with the ZJ problem. Even a moron could figure this out.

1. Our software indicates there "may be" the following fraudulent activity going on with your account: [alleged fraudulent activity goes here]

2. Your account has been flagged pending investigation. You will not be able to play or withdraw funds pending further investigation.

3. You have 5 days to respond to the above allegations or we will close your account and confiscate your funds.

4. If you are not guilty of these allegations, please accept our apologies. But, we owe it to you and the other players at [site] to ensure the integrity of our games. We look forward to hearing your side of the story.

That is how it should have been handled. Your defense of their actions is rediculous, and the fact that you are in the online poker business concerns me rather than reassures me.

NCAces

[Banzai]

Why has a professional poker player (even a Latvian one) only got $10 on a site?

[luckyjimm]

Yegor:



http://whatsnew.fotki.com/yegor/

[beernutz]

[key Twilight Zone theme music]

[ QUOTE ]
Today I received email from FTP stuff.
No excuse, No explanations. Just reopened my account and wishing to me good luck at their tables.

From: Full Tilt Poker Support <[email protected]> To: Yegor Chemisov <[email protected]>
Date: 04-Apr-2006 17:36
Subject: Account Reopened (KMM640503I16623L0KM)

Hello Jegors,

Thank you for your email.

This is to confirm that your account has been reopened at this time; you
will now be able to login and play as usual. Furthermore, when you
login, you will see that all your account information and balances have
remained intact.

Thank you for your cooperation in clearing up this situation; should you require assistance or have questions in the future, please don't hesitate to ask us.

We thank you for your patience and your patronage, and wish you best of luck at the tables.


Regards,

Kenji
Team Full Tilt

----------------------------------------------------------------------
Please remember that no one will ever ask you for your
password or account information, not even support. Please
use good common sense and keep your password a secret.

Chat with the Pros, Play with the Pros, Learn from the Pros.
100% Initial Deposit Bonus - www.fulltiltpoker.com

----------------------------------------------------------------------

[/ QUOTE ]