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#1
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My thoughts exactly.
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#2
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My email...
Party VIP, I am trying to log in to get my hands/points in for the Accelerator Program. As you see I have made all 7 weeks and planned on finishing tonight. I won't be able to play much tomorrow. I will be very dissapointed in an otherwise nice promo if I don't get credit for completeing all 8 weeks due to an issue on your side. Can you let me know what changes you will make for this weeks requirements? Party response about 15 minutes later.... Thank you for contacting us. We are experiencing some technical difficulties at this time that have affected some tables. Please be assured that any tournaments that you have been involved in will be settled as per our disconnection and cancellation policy which you can view below. This should be carried out within the next 24 to 48 hours. http://www.partypoker.com/how_to_pla...scon_canc.html We are working to restoring all services as soon as possible. Thank you for your patience in this matter. In regards to the Acceler-8-tor promotion, please go ahead and play as mush as you can once the site is back up. We have forwarded your concern to our management team who will decide the best course of action. I wish you the best of luck on our poker tables. Should you require further assistance, our Customer Care Department is available 24/7 to assist you via email. Thank you for choosing us as your online gaming site! Alfred VIP Club Customer Care |
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#3
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I love how personal and intimate their customer care is.
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#4
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At least it is quick. I didn't expect much just wanted a record with them that I was trying to play.
They had an issue early in the promo and I think they chopped off 25%. |
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#5
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even if they lowered the target by 25% it would be impossible for me to make the target if I can't login tomorrow.
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#6
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I wrote party, got the same response you all got. I need like 2600 points, which is nearly 12 hrs of 8 tabling my game (NL100 6max). Had planned on doing 6+ hrs tonight, fun times.
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#7
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[ QUOTE ]
even if they lowered the target by 25% it would be impossible for me to make the target if I can't login Very Soon, I am busy tomorrow. [/ QUOTE ] |
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#8
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Another 7/7 here, just sent my second email explaining that I missed about 2000 hands that I needed. It won't be a huge inconvenience as long as it's up all day tomorrow...still hope to get it lowered though.
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