Mike O'Malley: Please Help!

[fryedliver]

Okay, perhaps I was foolish to give Party one more chance.

As I mentioned, I came back from a long trip, and my account had been put on hold. It took numerous attempts to contact support before I finally spoke to somebody who told me something other than "standard investigation... 24-48 hours". This person was Logan. He was the first person to ask me any questions, and then followed it with direct accusations.

He told me that he felt I was using software to assist my play, despite the fact that I had told him I was not using any form of software. I asked if he was refering to something that advised me how to play, and he said, more like something that plays for you.

He supported his accusation with the following:

1. "You opened an account on the same day as your friend."

This is true.


2. "The only advanced actions you use are preflop folds."

It is not true that these are the only advanced actions I use, but they are the vast majority.


3. "You play at the exact same time every day."

This is ridiculous. I play at various times of the day, play on some days and not other days. Logan indicated that the last three days that I played, I had started within a five minute period. I have no idea if this is true or not, since those days were about six weeks prior to this conversation. If it is somehow true, it's just a coincidence, and going back more than three days would prove that. Surely they have more than three days worth of data, right??


4. "You play just like your friend."

We do play similarly. I admitted that this was true, but would be happy to point out some differences, but he was not interested.


5. "You never go on tilt, and never make a mistake."

What can I say about this accusation? I'd certainly like it to be true. My only response was to ask him how he would recognize if I was on tilt. If I opened in early position with ATo, am I on tilt, or is this my regular play? Better yet, is it a mistake or is it not? Logan, can you really claim to know enough about my play to know whether or not I am on tilt? And do you know enough about perfect play to know when a person makes a mistake? And why haven't I been able to beat the games??


That was the conclusion of the presentation of the evidence. He stated that for these reasons, they were certain I am using software, and that they were choosing to close my account and confiscate my funds. I told him this was completely unacceptable, and that I could not believe it was happening. I asked what I could possibly do to satisfy them that they had made a mistake. He told me that if I was willing to fill out the preferred players form, they would review my case.

I did as requested, fairly confident that any review of the case would clear things up. I received email indicating that I was now a member of the elite group of preferred players, and that $10 had been added to my account. However, I was still not able to login, nor did I feel preferred.

I have called them about ten times since then, attempting to get in touch with Logan. They give me excuses every time, and always claim that he will call me back within 24 hours. I always ask to speak to somebody else, and they always tell me nobody is available. I have never received a phone call.

It's been about three weeks since I last spoke to Logan.

I don't know what more to say. I swear that the above is a complete account of what occurred. I have not left out any relevant details, and I have not altered or exaggerated in any way.