Mike O'Malley: Please Help!

[fryedliver]

Mike:

I opened an account at PartyPoker in November of last year. I played about 20 hours per week until February, when I left to go on a trip. When I returned home a month later and tried to log onto my account, I was told that my account was blocked and that I should contact support.

My attempts to resolve this problem with your support group have been very frustrating. I spoke with 'Logan' of the investigations team, and he told me that they had decided I was using software to assist my play, and that they were closing my account and confiscating my funds. They are doing the same thing to a friend of mine. As far as I can tell, our only crimes are that we opened the accounts on the same day.

Logan did provide me with some details of why he thinks I am using software, but his reasoning is just plain messed up. The lack of logic in his reasoning makes me think that Logan is not a poker player, and does not seem to understand some basic characteristics that are common to most winning players. I am hoping that you, as a poker player, can get involved and explain just how insane his accusations are.

At this point, I'd prefer not to turn this into a public discussion, since I'm still clinging to the hope that one sane person in that company will be enough to turn this situation around. However, I do not have an email address for you, and I have no confidence that email sent to Party will ever get to you. I have been told many things by the support group, with respect to getting called back, or problems solved in 24-48 hours, or send us some id and everything will be fine... and those all seem to be lies.

I have about $7k in my account. I have never cashed out of Party, having deposited about 8-9k into the site from Neteller. My friend (whom Logan claims "plays just like me") has done quite well at the site though, so maybe his good run is what has triggered this witch hunt.

As I've told Logan, I have never used software, other than trying a demo version of PokerTracker. From my research, there are plenty of people who successfully play at Party, so I suspect this type of misunderstanding is rare, and that there is still some hope of it being resolved amicably if only the right people become involved. I'm hoping, Mike, that you are that right person, or that you know who in that company is the right person.

If you need some specific information from me regarding my account, please contact me at [email protected].