Wynn management: pathetically incompetent? or just plain jerks?

[Clarkmeister]

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If you make money there (EV+), then you should play there anyway knowing full well that this BS will happen occationally.

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I disagree. I think it's perfectly reasonable to make decisions on things such as customer service. (oddly enough, that is the one reason I play at Wynn, but I don't have to deal with Jesse, I deal with Cathleen, who is outstanding.)