Help -- I have NEVER seen this happen before.

[epdaws]

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3. If the burn cards really are in the muck (you sound new, and may not realize that not all facedown cards are mucked), accept nothing less than the pot.

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I guess the problem was that players who had mucked had tossed their cards into what appeared to be the same pile that the dealer was pulling the "new" turn and river from. However, I can give the dealer credit for knowing which was which, but I can not give him any credit for properly explaining which cards were burn cards, and why he chose the cards he did to replace the turn and river.

At the very least, a full explanation before he replaced the turn and river would have helped.