allaccessgift card rejected- money put on hold

[gummy d]

I tried to deposit onto full tilt earlier today. My deposit was declined. However, the money is no longer on my card and visa said the merchant was holding it. Full tilt claims they do not have it. Both Visa and Full tilt say the money will be returned to the card in 30 days. Anyone have a similar experience. You can pm me if you are more comfortable with that.
thanks